Linsey and her team are always helpful, they know their product ranges. They give lots of suggestions. Products good, touch wood never had any issues with anything I've ever bought there.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I thought the service was really good. All questions I asked were answered so I understood everything that was useful.
Excellent staff and very efficient. They know how to treat customers correctly and make you feel relaxed
Company replied
The service we received from the lady who even on her last day working for you,still gave us a 100&
Company details
About Beaverbrooks - Sunderland
Written by the company
Shop Watches
Shop Engagement Rings
With over 100 years of family heritage and experience, Beaverbrooks offers an extensive range of jewellery, diamonds and watches.
We are incredibly passionate about celebrating your special moments, no matter how big or small. If you’re searching for diamonds or jewellery, we have exclusive collections that you won’t find anywhere else. We also house prestigious luxury Swiss watch brands including TAG Heuer, OMEGA, Breitling, TUDOR and many more. If you’re looking for a fashion fix, discover the world’s most famous fashion brands like Vivienne Westwood, BOSS and Emporio Armani.
Shop online or in one of our 75 stores across the UK and find the perfect self-love gift or something for the one who means everything to you. From planning the perfect proposal, to finding that special birthday gift, Beaverbrooks are there for all of those “you mean the world to me” moments.
Contact info
26 The Bridges Shopping Centre,, SR1 3LB, Sunderland, United Kingdom
- 0191 510 9198
4.4
Excellent
11 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I thought the service was really good
I thought the service was really good. All questions I asked were answered so I understood everything that was useful.
October 13, 2026
Excellent servi4ce..knowledge staff…
Excellent service..knowledge staff friendly and personal attention x
October 6, 2026
The service we received from the lady…
The service we received from the lady who even on her last day working for you,still gave us a 100&
October 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent staff and very efficient
Excellent staff and very efficient. They know how to treat customers correctly and make you feel relaxed
September 24, 2026
Reply from Beaverbrooks - Sunderland
We're pleased you found our staff excellent and efficient, and that they made you feel relaxed. Thank you for your wonderful feedback.
Watch came sercurely packed and…
Watch came sercurely packed and recieved it on time it was in a lovely box
September 11, 2026
Very helpful
Linsey and her team are always helpful, they know their product ranges. They give lots of suggestions. Products good, touch wood never had any issues with anything I've ever bought there.
September 15, 2026
Amazing service as always
Amazing service as always, molly at the sunderland branch was really helpful and knowledgeable, I always use beaverbrooks when buying new tag heuer watches and have honestly always had flawless experiences when dealing with this company, highly recommended from me 👍
September 19, 2026
Experience was amazing
Experience was amazing! Staff were so welcoming and helpful! I have bought several pieces of jewellery there and would certainly recommend!
September 16, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.