Because Market Reviews 71

My wife has dementia and needs protective underwear. I have tried a half dozen brands and found Because Overnight protective underwear to be the most relievable disposal underwear.
My wife has used over 50 of this brand and only had one leak. All other brands had multiple leaks, some on the same day.

This company is absolutely the most dishonest I have ever dealt with. They changed their product, at first they claimed it was supply issues. I was told that they had gotten back their product that really worked, but they lied. Their product now is worthless. They claim to have fixed the supply issues, and still sell the inferior product. I do not believe any of the reviews I’ve read, because they are obviously fake.

I placed an order and quickly realized I had account credit available, so I submitted a cancellation request the same day (March 28) before the order shipped.

I received an automated response stating I would hear back within 24 hours, but no one followed up before both orders were shipped the next morning. I reached out again explaining the situation and timeline, but did not receive a response.

As a result, I ended up with a duplicate order that could have easily been avoided with timely customer support.

The product may be fine, but the lack of responsiveness and inability to resolve a simple issue has made me hesitant to order again.

Terrible product. Especially for sensitive skin. Customer service is not timely and does not seem to care for their customers. Would not recommend.

I bought the startup kit. After that I bought 2 packs, not cheap. Then I unsubdscribed. Then my card was chard 65$for another 2 packages, Wrong Size. What a mess.not happy. V/r Kimetha hayson

The products are terrible and they grossly misrepresent payments and shipping information. I had cancelled an order and despite that, shipped the order to me and charged me. And of course, nobody is getting back to me.

Great product for a great price

Best adult protection! Where have you been all my incontinent life. Awesome product for the adults with this issue. Need to try Because since it’s the only one with true protection !🥰

Absorbs more, less leakage and better fit. Better protection for sensitive skin.

The product is so great. Been using it for years and the only brand I’ll buy! No leaks ever and a perfect fit

I've been a customer since the company began and I've tried most of their products. The maximum absorbency booster pads are excellent for pull-ups and diaper use. Using them extends the incontinence product, which saves money. Unfortunately, the pricing is a bit expensive for the items I use most, and price increases seem regular, which is unfortunate.
Overall, I would still recommend the company and its products for incontinence needs,

The products are great, but if you want to change anything you have to call them. Can’t do anything on line. You build up points but they don’t apply to subscription orders, so again you have to call

I love the overnight women's Pads they are soft against the skin and don't chafe yet offer up to 3 Cups protection like advertised. The best product I have ever tried that I like. Delivery is always quick and customer service great

My husband has had great success with the men's maximum overnight underwear with the maximum booster pad added inside. He can sleep through most of the night and not worry about leaking. He has been satisfied with the monthly delivery and have not had any issues with their service. Thanks, Because!

I have experienced only positive interactions with Because. The product has been as advertised. I received help in adjusting my subscription. I continue to use the product because it works for me.

I called and got a very helpful response to my needs. She was courteous, prompt, and very knowledgeable about her product and delivery times.

The Because products are just right for me. They have everything I need to feel confident. I use the nighttime underwear as well as the booster pads. I stay dry all night. No leaks, yea!!!

My Because women’s underwear has worked very well for me. The feminine fit is snug in all the right places. The look and feel does not embarrass me in public places.

Liars and thieves...still have yesterday to receive my refund for returned item. Almost a month. They trick you into free sample, then next thing you know, you're subscribed. And even though its in the small print, you receive no email confirmation of order on any details of this hidden subscription. I returned a month ago. No refund. I email CS, they reply they got my request and will get back to me in 24 hrs. They get back in 25 hrs, now say need 48 more hours to escalate.

On 9/19/25 I ordered a FREE sample of Because feminine products. On 10/6/25 "Because Market" took $60.92 from my bank card account, Unauthorized. I never subscribed and I never placed an order. I sent an email to the company and alerted my credit card issuer. I called the company -- "Because Market" absolutely refuses to refund my money. I spent much time on the phone arguing that I did NOT subscribe to their service, nor was I informed of any 14-day window. "Because Market" took advantage of me and helped themselves to my funds simply because they had my credit card number. I call this Fraud. My money should be refunded, and this company must stop taking advantage by abusing our financial information. BE WARY OF THIS SCAM!!