beCreatives Reviews 119

Reply from beCreatives

Apr 25, 2023

We want to start by expressing our sincere apologies for the negative experience you had with our service. At beCreatives, we always strive to provide exceptional services to all our clients, and we regret that we fell short of your expectations.

We appreciate your feedback and would like to address some of the points you raised in your review. We understand your disappointment with the number and duration of the videos produced, and we apologize for any confusion that may have arisen. However, we would like to clarify that we created five videos in total, with durations of two 20-minute videos, two 10-minute videos, and one 5-minute video.

As a collaborative team, we always rely on client input to create the best possible product. Unfortunately, in your case, we received minimal input from you in the form of a few jpgs and no video footage, which had an impact on the production process, leading to delays in turnaround times. We understand that this was not ideal for you and apologize for any inconvenience caused.

During our initial conversation, we recommended the Pro plan to achieve your desired goals. However, you opted for the Scale plan while maintaining expectations for Pro-level turnaround times. Despite explaining this discrepancy, the issue persisted.

We are grateful for your feedback, which is essential to helping us improve our services. At beCreatives, we take every customer concern seriously, and we are dedicated to delivering high-quality services to all of our clients. As per our refund policy, we are pleased to offer you a refund within the first 14 days of subscription.

If you would like to discuss this further, please do not hesitate to contact us.

Sincerely,
The beCreatives Team

Reply from beCreatives

Apr 25, 2023

We want to start by expressing our sincere apologies for the negative experience you had with our service. At beCreatives, we always strive to provide exceptional services to all our clients, and we regret that we fell short of your expectations.

We appreciate your feedback and would like to address some of the points you raised in your review. We understand your disappointment with the number and duration of the videos produced, and we apologize for any confusion that may have arisen. However, we would like to clarify that the number of videos you request as well as their complexity is important as well. With our Scale plan, you can get up to 2 reels per business day. You can read more about our turnaround times here: https://help.becreatives.co/en/articles/6014977-turnaround-time-estimates

There has been some unexpected personal problems editor has had and we are truly sorry for the inconvenience it has caused. We've offered adding extra time to your subscription to accommodate that as well as the editor pushed more orders after that to catch up, making it a double accommodation overall.

Before coming to us, you have disputed the quarterly payment and we couldn't get a response from you, even though you've kept both submitting and confirming orders every day. Your bank decided in our favor, but I hope you've left satisfied as so many orders were confirmed and finalized.

We are grateful for your feedback, which is essential to helping us improve our services. At beCreatives, we take every customer concern seriously, and we are dedicated to delivering high-quality services to all of our clients. As per our refund policy, we are pleased to offer you a refund within the first 14 days of subscription.

If you would like to discuss this further, please do not hesitate to contact us.

Sincerely,
The beCreatives Team

Reply from beCreatives

Apr 25, 2023

Hello Nachuel,

We are sorry if you've had different expectations regarding the test task for the open position. If we paid for the test tasks, we would specify that in the application or when sending the test task.

Also, we wanted to add that the test task is not used for anything other than assessing your skills and the same one is given to every applicant. Meaning that we do not earn or use the edited test task for our gain.

We appreciate your feedback and we will be thinking about the option for a paid test task moving forward, especially if we reform the test task to something requiring more time than what is currently needed.

Sincerely,
The beCreatives Team

Reply from beCreatives

Jul 26, 2022

Hi Darius and thank you for your review.

However, I’m really disappointed that the short experience that lasted for 1 email written by our HR brought you totally wrong impression of us. I wish you sent us the test task and joined a call with our head of production to experience what it is like to be part of beCreatives team of editors.

I am deeply sorry and hope you can understand that receiving hundreds of applications per month and selecting only the best candidates sometimes feels impersonal.

Lastly what I’d love to highlight that editors are our key component to a successful business and we all feel like family to one another, although we are a constantly evolving and quickly growing start-up.

Best wishes!

Reply from beCreatives

Dec 31, 2021

Bridgitt, thank You so much! ♥️