Really good duvet!
I ordered a duvet. On their website, they claim a maximum delivery time of 48 hours. It’s been 5 working days, and it still hasn’t arrived. I haven’t even received an email confirming that it has been shipped. For a delivery fee of €7.95, the package should have arrived the next day. I will never order from them again. Update: They reached out to me multiple times and provided good customer service, trying to improve my future experience, even though they couldn’t control the PostNL delays as it was out of their hands.
Reply from Bedding Boutique
Dear Kristina,
Thank you for your review. We’re sorry to hear about your experience and understand your concerns regarding the delay.
Please note that around Ascension Day (a public holiday in the Netherlands), courier services were not operating, which unfortunately caused unexpected delays that were beyond our control. Additionally, due to the increased parcel volume during the summer season, courier networks experienced further delays.
We can confirm that your order has since been shipped and successfully delivered. We hope you are satisfied with the product and that it meets your expectations.
Thank you again for your feedback.
Kind regards,
Team Bedding Boutique