Questionable customer service
The bed arrived two weeks late and was damaged. It had taken a little time to arrange the return and refund but the company agreed to send a label and arrange a pick up.
Another week on and I’ve not received a label. The collection was meant to be today but no one has come.
Also, you’ll see that the company is trying to discredit the review by suggesting I’m not a verified customer. I have a customer number and credit card evidence of payment.
Order #000028781
Reply from Bedix
We are responding for the benefit of future customers.
This review cannot be verified. Despite repeated requests, the reviewer has failed to provide any order number, name, or proof of purchase.
This matter has been formally raised with Trustpilot. However, at the time of writing, the review remains published despite the absence of any supporting evidence from the reviewer.
We believe reviews should be based on genuine, verifiable customer experiences. Publishing unsubstantiated claims risks misleading consumers and undermines confidence in review platforms as a whole.
We remain fully open to resolving legitimate issues and encourage any genuine customer to contact us directly or via Trustpilot with valid order details.
Until verifiable information is provided, we cannot accept this review as a genuine customer experience.
