I have chose a sofa and a mattress, where I got an offer and 1500 in discount. Then I placed an order with the wrong mattress, I was told my order was canceled due to couple of hundreds more expensive mattress. I was ok to pay more, so asked to make a new order for me, where they could not help me. And finally I was told that it will take 3 months to get my sofa, when in the email communication I was told it can take up to 20 working days, what is around 1 month. It is completely unacceptable, worst customer service I have ever seen. Wasting clients time.

Bedre Naetter's customer service is top-notch.

We've ordered a continental bed a couple of weeks ago.

We had a few questions prior to placing the order and discovered that Bedre Naetter's support staff are available via chat at very late hours (it was around 22:00) - they quickly and accurately answered all the clarifying questions we had, so we felt confident placing the order.

The bed was delivered by a partner transport company and was carried up all the way to the 2nd floor of our apartment without issues.

Later on, we discovered that the mattress cover had a tiny rip by the zipper. I emailed Bedre Naetter with a picture. They quickly responded and immediately offered to send us another cover without any prompting from my side.

A few days later, they proactively followed up to inform me that the order has been shipped and sharing the tracking code I could use to follow the package. Today, the cover arrived all the way to our door.

Not once did I have to chase or push Bedre Naetter's customer service team to do anything. I'm really impressed with the proactive, customer-centric approach.

Needless to say, the bed itself is excellent and we're really enjoying sleeping on it.

We just recently bought a huge king size 210x210, and we are extremely happy for both the service, delivery and bed. We only had the bed for a week or so, but we are hoping the bed will last for years and years. As of now we most def. will give our warmest recommendations.

it's a mixed experience and thus 3 stars.

I have ordered my bed on the 30th of January with an expected delivery of 5-8 working days. I had actually delayed my order so I could best fit it with the storskrald collection of my former bed.

Long story short, I had my bed delivered on the 6th of March - 5 weeks after ordering (25 working days) meaning I had to sleep a couple of weeks on the couch...ouch!

On the positive side:
- Very friendly and swift support staff although they should be better explaining the reasons for the delay since the first contact and indicate clear expected delivery
- Very good bed
- A compensation for the delay

Very good service and an excellent bed. The delivery service was also superb with quite flexible timing on the day of delivery and also a good heads up a few days in advance. Very pleased with the help in choosing the bed and everything that came after.

I have bought continental bed "Senses Lux" 160 cm wide.
I found Bedre Nætter online, when I was searching for customized bed for particular dimensions of the bedroom. I was first hesitant to buy bed online, but after some chats with Bedre Nætter, and reviews on Trustpilot, I decided to give it a go.
First of all - chat service is great, immediate, professional response, also in English.
Secondly - the ordering is easy, the timeline of delivery is precisely executed. I ordered delivery with the assembling, which was provided very professionally and timely.
Thirdly and most importantly - this is the most comfortable bed I have ever slept on.
It is truly amazing, that you can buy a bed without trying it in the showroom, and be so happy with the comfort of it. It is also great that Bedre Nætter has such detailed description of beds and possible choices on their website, cause it helps to chose the best option.

In one sentence: Bedre Nætter delivers the product and service as promised, which is so precious in current times.
Highly recommended!

The service provided by them is super. If you have any problems they will respond and try to fix them as best they can.

I am so disappointed in this company! I got my hopes up when I experienced great service while finding out what I should buy, but now, after 2 evenings of putting together the product, I really feel that I paid WAY too much for what I got!! Instead of being happy with my new bed, I feel bad because I feel somewhat cheated.
Where to start?
Sengebunn/lamel = I was shown a picture of the product while chatting with the customer service and that certainly did not look like what I got. The picture was of a fully assembled sengebunn, but I got 2 small boxes of wooden strips that were partly held together by some tape that was not properly stapled to the wood, so my husband and I had to tape it together.
Instructions= honestly, IKEA does a MUCH better job! The middle beam is even plain wrong with the holes on the wrong side, so we had to assemble it 'upside down'. Also, with a 210 bed, you get some extra pieces that you need to measure yourself. Try measuring 113,5 mm. That's right, you're supposed to measure 0,5 mm?!
Drawers= The bottom sheet of wood is not quite wide enough for the space it should cover so that the screws do not actually end up going through the wood, but in the space next to it. Width: I was told that the drawers would be wider since the bed was longer, but that was false. I don't understand why the drawers can't be deeper, there is a lot of lost space there. Another thing, even without anything in it, the drawers actually scrape over the floor when you pull them out!!
Tools: there are 2 flimsy tools delivered in order to put together some of the main parts. They are so badly made, that I actually managed to bend the wrench while using it in a normal fashion! Useless.
Price: After seeing the quality of the material and the solution I was offered, I am really disappointed. I am no big fan of IKEA, but I honestly believe that I get more for my money there than I did at Bedrenætter.
Service: This was really very good! If you check the reviews carefully, you'll see that many are about the good service, but not quite so many about the great products. I suppose I should have noticed that before...

We fully recommend it!
Customer service has been very kind and excellent!
- From the moment we first got in touch over a year ago to enquire about the exact measurements of the box that sofa comes in (got a precise answer in less than 1 hour, on the late evening)
- through ordering and delivery,
- up to the post-purchase support: We have lost one of the screws from the sofa and a whole new set had been shipped to us in the next working day following our enquiry!
You guys rock! ;)