Bedroommood Reviews 

130
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Great communication, genuinely friendly and personal service, and a real understanding of what customers need. They are always quick to respond to emails, and the quality of their bed linen is truly e... See more

Rated 5 out of 5 stars

I just have to share my experience with Bedroommood! 🤎 I’m absolutely in love with my percale bedding! The mustard color is simply stunning and so perfect for the autumn season. Such amazing commun... See more

Rated 3 out of 5 stars

First time purchasing from Bedroommood. Bedding quality seems good. Wanted to change pillowcases to smaller size, had to write multiple emails to get information how to make the exchange, got answer 3... See more

Rated 5 out of 5 stars

I've been using Bedroommood bedding for 6 years already and even the first ones I purchased are still in excellent shape. Now I'm one of those people who brings their bedding to trips because it's ju... See more

Company details

  1. Bedding Store
  2. also in
  3. Bedroom Furniture Store
  4. Decoration and Interior Design Store

Written by the company

Everything that's needed for the best night's sleep. Inspiring bed linens, goose-down duvets and pillows, pyjamas, towels, and home accessories. Top quality fabrics and minimalist design. Join us on our journey towards pure rest. Buy online, and enjoy worldwide home delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

130 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(130)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication, genuinely friendly and personal service, and a real understanding of what customers need. They are always quick to respond to emails, and the quality of their bed linen is truly exceptional. You can really feel that they care about their customers and the products they offer.

November 10, 2026
Unprompted review
Rated 5 out of 5 stars

I recommend 100%

I just have to share my experience with Bedroommood! 🤎
I’m absolutely in love with my percale bedding! The mustard color is simply stunning and so perfect for the autumn season. Such amazing communication, kindness, and genuine care for customers. You can really feel how much they value every single client.
Perfect quality, wonderful people, and an amazing experience from start to finish.

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Percale covers and feather bedding

Wonderfully soft percale covers, with colors that are so easy to mix and match. And with feather pillows and a duvet to complete the set, sleep simply couldn’t get any better 🤎 I keep coming back and happily recommend them!

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality products

Excellent quality products. I’m very happy with the bedding, mattress protectors and towels – everything feels high-quality, comfortable and well made. Definitely a brand I would buy from again and recommend.

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fluffy organic cotton towel

Very happy with the new organic cotton towel. It's fluffy, super soft and absorbs well. All my bedding is from bedroommood for the last 5/6 years and it's nice that the company adds new home products so I can buy everything, good quality in one place. Packed safely and nice and the shipping is fast as always. And one more thing somehow all the colors, even from different collections match super well.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Quality quality and AGAIN QUALITY

These products are amazing, they totally transform the daily comfort by uplifting it! I already have two sets of bed linen and started to collect bathroom towel sets. The quality of the material is very high, the feeling on the skin is luxurious! These small details helps with loosening after a fast pace day. Highly recomended for personal usage or as an amazing gift!
All the technicalities are great as well: recieved the package quickly, the packaging is super qualitative, perfect for personal items. 5/5 all across the board!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality products

Amazing quality products, I’m buying not for the first time, both for myself and as presents. I’m still using towels I bought 4-5 years ago and they are still better than other brands that I have.
They ship quick, never had any problems, very convenient.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer care

There were a few issues with my orders at first, but the team reached out to me and sorted everything out really professionally. I really appreciate the effort they put into making things right. The products are great quality, and you can tell they genuinely care about their customers.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

I made an order of bedding and towels…

I made an order of bedding and towels set from Bedroommood and everything was perfect for me. I read some comments prior placing my order and got a little bit unsure, but I really wanted their towels as my friend has them and they are absolutely amazing amazing quality so I just went with it.
Since i made the order, everything was realy smooth as i had to change the colour of my bedding after order was placed, customer service was very helpful, answered all my questions, and they changed the colour without any problems. Very nice communication and friendly service. To my surprise i received my order within a week of ordering. The quality of bedding and towels are absolutely superb 👌 and if you looking for that wow factor, I definitely recommend it.
Whatever issues they might had before it's definitely been sorted as i couldn't fault them for they service, communication and speedy delivery.
Will definitely return for more.
Thank you

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

The problem was resolved professionally

Customer service problem, which we encountered during the Christmas holiday season, was resolved professionally. We received an apology gift which was a very nice gesture from the company. The production pleases with its quality.

December 24, 2025
Unprompted review
Bedroommood logo

Reply from Bedroommood

Hello Egle,
thank you for taking the time to share your experience. We are truly sorry for the situation - this is definitely not the level of service we aim to provide.
We have reached out to you personally to apologise and to resolve this experience.
Kind regards,
Bedroommood team

Rated 2 out of 5 stars

Bad customer service

I love their products, nothing bad to say about that. Customer service however, awful. I've placed 2 orders with them for delivery to the UK and they couldn't deliver either. Ended up asking relatives to pick the orders up locally. Regardless of what the actually issues were, the company really needs to do better in terms of customer service. Either stop using certain couriers, improve how you deal with shipments abroad or stop shipping abroad. Really disappointing.

December 8, 2025
Unprompted review
Bedroommood logo

Reply from Bedroommood

Hello,

thank you for taking the time to share your feedback. We’re glad to hear that you love our products, that means a lot to us.

We’re very sorry about the issues you experienced with delivery and customer service. This is not the level of service we aim to provide.

Unfortunately, we’re unable to identify your order based on this review alone. Please contact us directly at hello@bedroommood.com, so we can look into your case and help resolve this properly.

Kind regards,
Bedroommood team

Rated 1 out of 5 stars

Still waiting for my order for over a month

Ordered over €300 of products a month ago, asked customer service where my order is.--> They just set my order on "done", without shipping, without providing a tracking number or a reply.
Can't recommend.

October 21, 2025
Unprompted review
Bedroommood logo

Reply from Bedroommood

Hello Mari,
thank you for taking the time to share your feedback - it is very important to us.
We are truly sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide.
Unfortunately, we’re unable to identify your order based on this review alone. We kindly ask you to contact us directly at hello@bedroommood.com, so we can look into your case and help resolve the situation.
Kind regards,
Bedroommood team

Rated 4 out of 5 stars

The silk pillow case is beautiful and very pleasant to use

At the beginning, my experience was very poor – long delivery time, no tracking number, the wrong item size, and a free shipping code that did not work.

After my review, the company responded, acknowledged the mistakes, and fully resolved the situation. They sent the correct item via express delivery and additionally sent two pillowcases as a gesture of apology.

The start was frustrating, but I must acknowledge that in the end they acted fairly and professionally. The product itself is beautiful and very pleasant to use.

October 24, 2025
Unprompted review
Bedroommood logo

Reply from Bedroommood

Hello Barbara,

thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered - this is not the level of service we aim to provide.

We have reached out to you directly to apologise and to look into this matter personally.

Kind regards,
Bedroommood team

Rated 4 out of 5 stars

The bedsheets are awesome

The bedsheets are awesome, but the time to recieve the order was almost a month, although they said it would arrive sooner. BUT the quality is worth the wait.

December 26, 2024
Rated 5 out of 5 stars

Impressive quality and customer service

I'm super impressed with the quality of the bedding and also with the customer service. Even though the bedding is on the pricier side, it feels premium and the colors are beautiful. I'll definitely order more!

The customer service is also top-notch. They helped me get my order even when I entered my phone number incorrectly, all during the busiest shopping season of the year.

December 17, 2024

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