Bought from ebay a double sized divan with two storage draws, headboard and mattress included. Superb quality at a pretty unbeatable price, was super pleased with the purchase end the delivery. Also t... See more
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Brilliant service. Arrived before schedule time. Helped with taking bed base upstairs & fitted casters too. He told me his job.was just deliver bed but seeing me with painful shoulder, installed bed b... See more
Company replied
Bed not delivered on time regardless of their delivery policy. **When ordering, the order confirmation email stated delivery would be 10th March** To date (18th March) I have not heard anything o... See more
Company replied
Quick delivery and good price. No instruction leaflet and spent a long time trying to find out where the U pieces went to join bed. You Tube were good but couldn’t find the splits down the side so did... See more
Company replied
Company details
- Bed Shop
- Bedding Store
- Bedroom Furniture Store
- Furniture Manufacturer
- Furniture Store
- Garden Furniture Shop
Written by the company
BedsDivans are the UK's largest manufacturers and online spot for Cheap Divan Beds with Mattresses in different sizes with free 7-14 working days delivery. Shop now!
Contact info
UNIT 8A STAG INDUSTRIAL ESTATE, WV14 7HZ, BILSTON, United Kingdom
- 01902 405535
- info@bedsdivans.co.uk
- bedsdivans.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible service not professional and…
Terrible service not professional and looking at 3 weeks for item to be delivered.
May 28, 2026
Unprompted review
Reply from BedsDivans
Hi, can you please provide your order number?
Reply from BedsDivans
Thank you for your positive feedback!
recently purchased chrome gliders from…
recently purchased chrome gliders from bedsdivans, great assets to my beds, looks brand new again and very pleased! - great customer service and fast delivery - Thanks guys
November 19, 2025
Unprompted review
Reply from BedsDivans
Thank you for your positive feedback!
Great bed and Mattress
Great bed and mattress i purchased and ottoman.
Fast delivery
Handled with care
Great prices
Would recommend
October 1, 2025
Unprompted review
Reply from BedsDivans
Thank you for your positive feedback!
King Divan that completely broke
Bought a king divan that completely failed. One half collapsed completely and other half sank in. Refused to repair or refund even though it was within 6 months as per the Consumer Goods Act & Sales of Goods Act. Rude, dismissive and no help at all. Avoid at all costs and spend your money elsewhere otherwise you will regret it!
November 30, 2024
Unprompted review
Reply from BedsDivans
Thank you for your feedback.
Following a thorough review, we can confirm that the items were damaged during use due to exceeding the recommended weight capacity. This information was clearly provided prior to your purchase.
We note that you contacted us approximately seven months after delivery, requesting a repair or replacement. However, as the damage resulted from use beyond the specified limits, this is not covered under the warranty. Additionally, no insurance was purchased to cover such circumstances.
As a result, we regret to inform you that your request for repair or replacement has been declined.
Thank you for your understanding.
Black divan base
Fab delivery thet called me 25 mins before which was amazing carried it with care and I couldn’t have asked for more
July 9, 2025
Reply from BedsDivans
Thank you for your positive feedback!
Excellent service
Excellent service! Bed came in faster than I expected. Brilliant quality I highly recommend you buy from this business
May 19, 2025
Unprompted review
Reply from BedsDivans
Thank you for your positive review!
Great company, polite staff and brilliant quality of beds
Great company, I was in a rush to purchase a bed due to a previous company letting me down on delivery. I visited the beds divan showroom and spoke to the staff who were very polite and welcoming. I explained the bed I wanted and they got everything sorted for me within the day! Brilliant service and bed is amazing thank you.
May 16, 2025
Unprompted review
Reply from BedsDivans
Thank you for feedback !
A 5⭐️service provided from ordering to delivery
The service and communication that I received was first class with prompt responses to my queries. I was informed at every step of the delivery, with the delivery guys phoning me when they were 20 mins away.
The delivery guys were happy and polite and my bed was delivered with a smile.
Regarding the bed, the bed was delivered within the quoted time frame and the quality of the materials and finish are excellent. I personally recommend the Seller. A 5⭐️service provided from ordering to delivery
April 29, 2025
Unprompted review
Reply from BedsDivans
Thank you for feedback !
Excellent divan double bed
Excellent product, good communication, free delivery. More than happy to recommend.
April 18, 2025
Unprompted review
Reply from BedsDivans
Thank you for feedback !
Reply from BedsDivans
Thanks for getting in touch, We have today sent out 2 clips for you after our call today - You should received within 2-3 working days - Thank you
Asked for a hard firm mattress
Asked for a hard firm mattress received a very soft mattress...really dissatisfied....will not buy from you again..
March 22, 2025
Reply from BedsDivans
Thank you for your review.
As stated on our website, mattresses require approximately 6–8 weeks to fully expand, settle, and take their intended shape. This information is clearly outlined on the product page.
We also note that one of our agents has previously contacted you to explain this process, and at that time, you confirmed you were happy to allow the necessary time.
We kindly recommend referring back to the product details for further clarification on how the mattress functions.
Have a lovely day.
Terrible service
Terrible service. I ordered a bed for a tenant on March 15th ×025, The payment screen said expected delivery, 20th March. I then received an email telling me if the address was within 100 miles of their postcode delivery would be 7-10 days, if outside the 100 miles, which the address was, it would be 10-15 days. I phoned the company directly, twice to see when the delivery would actually be but they couldn't tell me on either occasion as the delivery company was a 3rd party and I would have to wait for a text message from the delivery company. The bed was finally delivered on April 1st. 12 days over them originally saying the 20th March.
March 15, 2025
Reply from BedsDivans
We’re sorry to hear of your concerns.
As stated in our delivery terms available on our website, delivery typically takes between 7–14 working days. We are therefore unclear as to how the dates referenced in your evaluation were determined.
We have reviewed your order and can confirm that the products were delivered within the agreed delivery timeframe and in accordance with our stated delivery conditions.
We kindly advise reviewing our delivery terms and timescales for future reference.
Thank you.
Quality of the product was great also…
Quality of the product was great also very competative price’s an delivery of the product was ontime!!!
April 2, 2025
Unprompted review
Reply from BedsDivans
Thank you for feedback !
Thank you very much love my new BED…
Thank you very much love my new BED SWEETDREAMZZZ
April 1, 2025
Unprompted review
Reply from BedsDivans
Thank you for feedback !
Good quality for the money
Good quality for the money, easy to install. I gave 4 stars only for the lack of communication with the customer after I placed the order. I had to send them and email two weeks after and ask about it and even though they weren't able to give me an approximate date. The delivery company called me one day before which was good for me but maybe not ok with others
March 15, 2025
Reply from BedsDivans
Thank you for feedback ! - We will also feedback to the couirers regarding delivery issues.
I was kept informed about my purchase.
I was kept informed about my purchase.
Received telephone call the day before delivery giving time to expect it. They were true to their words. Bed delivered by two very pleasant polite young men.
I would recommend this company.
March 15, 2025
Reply from BedsDivans
Thank you for feedback !
Everything secured for transport
Everything secured for transport, after completing, everything works as should.
February 28, 2025
Reply from BedsDivans
Thank you for feedback !
Product received was fine but customer…
Product received was fine but customer service was terrible! No-one answers the phone and no-one called me back when I emailed numerous times to request a callback.
Every time I emailed I received a “standard reply” which was no help whatsoever. You need to look at your customer service as a priority!
March 14, 2025
Reply from BedsDivans
Thanks for feedback, having a review of the order we can see it was delivered on the 12th working day, and delivery is 7-14 working days as per our terms and service of delivery which can be found on our website - https://bedsdivans.co.uk/delivery-and-the-shipping-policy , also you sent in 3 emails and we replied to all 3 emails confirming the couriers will be in direct contact with you with a date and time of delivery and that we didn’t have any further info, as the couriers contact customers directly with delivery information., we are happy you were provided the correct details at the time of the emails being sent and no further action was or is required. we are happy to hear you are satisfied with your beds! Thank you
No title
The wood used to make the bed is very light. Product looks different in picture. Thats my opinion.
, however there is no point of returning the bed because i had already opened the package and put in use, i don’t think it will last long, I can’t deal with the inconvenience.
I was contacted by the company and they explained to me the delivery time frame which was 11 days, to me it felt so long.
March 16, 2025
Reply from BedsDivans
Hi we are sorry to hear your dissatisfaction. Please send a message to us directly so we can assist you with your issues. Thank you
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