Bedstar.co.uk Reviews 1,903

Reply from Bedstar.co.uk

31 minutes ago

Good afternoon Jill,

Thank you so much for your wonderful feedback! We're thrilled to hear you found the search and ordering process seamless, and that our delivery options worked perfectly for you. Looking forward to serving you again soon!"

Kind regards

The Bedstar Team

Reply from Bedstar.co.uk

6 days ago

Good morning,

"Thank you for your continued trust in Bedstar! We're delighted to hear that you've consistently found our service quick and easy. Looking forward to helping you again next time."

Kind regards

The Bedstar Team

Reply from Bedstar.co.uk

May 13, 2026

Good morning Lynda

"Thank you for your review. We're so pleased to hear that the lift-up storage single bed is working well for your daughter's room – space-saving solutions like this can make such a difference.

It's also great to know that our customer service team was able to answer your questions before you ordered, and that our delivery options suited your needs. We really appreciate you taking the time to share your experience.

We hope your daughter enjoys her new bed, and please don't hesitate to reach out if you need anything else."

Kind regards

The Bedstar Team

Reply from Bedstar.co.uk

May 1, 2026

Good morning Miss Shaw

"Thank you so much for your continued support! We're thrilled to hear you're enjoying the great prices and quick delivery for the third time running. Looking forward to serving you again soon!"

Kind regards

The Bedstar Team

Reply from Bedstar.co.uk

Apr 21, 2026

Good afternoon Anton

Thank you for your positive feedback. We are pleased to learn that both our product quality and delivery speed met your expectations.

Customer satisfaction in these two areas remains a key performance indicator for our operations team.

We do hope you will be very happy with your choice of products.

Kind regards

The Bedstar Team

Reply from Bedstar.co.uk

Apr 17, 2026

Good morning Janice

Thank you for your wonderful review. We are so pleased to hear that your daughter’s back issues have improved and that you found the mattress to be well worth the investment. It’s fantastic that your family now has three of them. Rest well!"

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 17, 2026

Good morning Deborah,

Thank you so much for your feedback! We're glad you found the ordering process easy and the mattress ratings helpful. Making selection simple and offering flexible delivery options is exactly what we aim for.

We hope you will be very happy with your goods.

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 15, 2026

Good morning Paul

Thanks so much for the great feedback! We're thrilled you found everything easy and affordable. We hope you will be very happy with your goods when they arrive.

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 13, 2026

Good morning Lisa

"Thank you for your kind review. We're delighted you found our website easy to use and that the old bed collection service was helpful. We strive to offer a complete, hassle-free experience and appreciate your support!"

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 13, 2026

Good morning,

Thank you for your understanding regarding the wait time. We're so glad the quality of the bed frame and the delivery experience made up for it. Your kind words about our comms mean a lot to our team.

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 9, 2026

Good morning Norman

Thank you for such a thoughtful and detailed review – we truly appreciate it.

We're delighted that our physical showroom and valid company address gave you the confidence to choose Bedstar. You're absolutely right to do your research, and we're proud to be a fully legitimate, actively trading business when others have unfortunately dissolved.

More importantly, we're thrilled that we were able to resolve your issue to your complete satisfaction. Responding to complaints promptly and working with the manufacturer to replace your faulty divan base while removing the old one is exactly the standard of service we strive for.

A special thank you for naming Gareth – he will be so pleased to know you found his handling of the problem efficient and helpful. We will make sure your kind words are passed on to him personally.

We're so glad you're now very happy with your bed. Thank you again for choosing Bedstar.

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 8, 2026

Good morning Danielle,

Thank you for sharing your concerns, though we respectfully disagree with your assessment of the situation.
As I advised previously, after reviewing the image of the ottoman frame, the design of the bed intentionally includes a gap on either side to allow bedding to be tucked if desired. This is not a defect—it is a functional feature of the bed’s design. The slats being visible from the side does not affect the bed’s performance or structural integrity.
I’m afraid that since there is no fault with the bed itself, we could not accept it for a return. Our responsibility is to supply items as described and fit for purpose, which we have done. The bed operates exactly as intended. While we regret that you are unhappy with the aesthetic aspect, we cannot offer a refund or exchange when the bed has been used based on a design feature that is clearly outlined and standard for this type of ottoman bed.

Regarding your comment about being “interested in your money”—we are a business, and like any business, we would expect payment for goods that have been delivered as described and are free from defect. Customer satisfaction is important to us, but it must be balanced with fairness and the terms of sale.

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 8, 2026

Good morning Esther

Thank you for your feedback, though we must respectfully clarify a few points.

When you paid for delivery and removal of your old mattress, that fee covered the logistics of transporting your new bed and taking away the old item. It does not extend to full liability for every action of the third-party delivery company, nor does it make us responsible for protecting your flooring.

We advised you that any potential mess from delivery drivers—such as muddy footprints—is unfortunately beyond our direct control. It is standard practice for customers to take reasonable precautions, such as laying down protective sheeting or temporary flooring coverings, especially during poor weather conditions.

We sympathise with the inconvenience caused by the mud, but we cannot accept liability for a situation that is beyond our control. We did advise you to contact the third party couriers to discuss the matter further if you wished to do so.

Your satisfaction is important to us, but we cannot take responsibility for matters outside our reasonable control.

Yours sincerely,

Bedstar Customer Service Team

Reply from Bedstar.co.uk

Apr 9, 2026

Good morning Angel

Thank you for your review – we really appreciate it!

Making the transaction smooth and the ordering process straightforward is always our goal, so it's fantastic to know we delivered on that for you. We also understand that life is busy, which is why we offer a variety of delivery time slots to suit different schedules.

We hope you will be very happy with your goods.

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 9, 2026

Good morning Ron

Thank you very much for your 5 star review!

We're thrilled to hear that you found the exact mattress you were looking for with us. It's great to know that the discount and free next day delivery made your experience even better.

Customer satisfaction is our priority, and feedback like yours reminds us why we do what we do.

We hope you will be very happy with your new mattress.


Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 9, 2026

Good morning

Thank you so much for your kind and detailed feedback – we really appreciate you taking the time to share your experience so far.

We're delighted to hear that you found our website easy to navigate, that the filtering options helped you find the right bed quickly, and that the checkout process went smoothly. It's also great to know that our range of delivery options with varied costs gave you the flexibility you were looking for.

We hope you will be very happy with your goods.

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 7, 2026

Good afternoon Tracy

“Thank you so much for your kind feedback! We’re thrilled to hear that our order updates and delivery communication met your expectations. Keeping our customers informed every step of the way is a top priority for us.”

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 1, 2026

Good morning Mrs Bright

Thank you for taking the time to share your experience.

While we are genuinely sorry to hear that the bedframe did not suit your needs, we feel it is important to set out the facts of the matter, as they differ from the account provided.

Firstly, as an online retailer, we operate in full compliance with the Consumer Contracts Regulations. Your right to cancel an order starts the moment you place it and ends 14 days after your goods are delivered to you (unless goods are faulty.) This is not a company policy we have invented; it is the statutory right afforded to consumers, and we communicated this clearly in our terms and conditions, which you agreed to at the point of purchase.

In your case, you contacted us after this 14-day cancellation period had expired. While you mentioned that delays in your building work prevented you from inspecting the bedframe sooner, we must apply our policies consistently and fairly to all customers. Making exceptions on a case-by-case basis, regardless of the reason provided, would be arbitrary and would ultimately be unfair to those who adhere to the agreed terms.

You noted that the bedframe remained in its original packaging and that you were seeking an exchange rather than a refund. However, once the cancellation period has passed, our obligation to accept returns—whether for refund or exchange—ends, especially when the product itself was not faulty and was delivered as described.

Regarding your comment that you were prepared to place a further order for a replacement and an additional mattress, we appreciate the sentiment. However, the commercial decision to accept a return outside of the cancellation period cannot be contingent on the promise of future business, as this would place us in an inconsistent and unsustainable position.

We also wish to address the suggestion that our delivery service or policies were unclear. As with the cancellation rights, our delivery terms are clearly outlined, and any queries regarding fit, sizing, or compatibility are matters we encourage customers to raise prior to purchase or within the cancellation window. Product measurements are on our website and can be checked prior to placing an order with us.

We are disappointed that you feel your experience was disappointing particularly as we responded to your communications in a timely and professional manner. We take customer service seriously, but we must also operate within the legal and operational frameworks that apply to all of our customers equally.
We wish you well in finding a bedframe that suits your new room and regret that we were unable to accommodate an exchange outside of the terms you agreed to at the time of purchase online.

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 1, 2026

Good afternoon Carol,

Thank you! Delighted you found the website easy to use and the delivery speedy. We really appreciate your feedback.

Kind regards

Bedstar Ltd

Reply from Bedstar.co.uk

Apr 1, 2026

Good afternoon Shimmy,

Thanks for your feedback! We are very happy to hear the ordering process went smoothly. We’d love to hear your thoughts once the delivery comes in.

Kind regards

Bedstar Ltd