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Rated 1 out of 5 stars

Terrible customer service - no way of offering repairs or replacements within the UK! I discovered the grinding mechanism stopped working 1 day after the 12 month warranty had ended and BEEM refused t... See more

Rated 5 out of 5 stars

I have always been doubtful about the potential of domestic espresso machines to serve up drinks that can match the best from independent coffee shops but this machine has exceeded my expectations. Su... See more

Rated 5 out of 5 stars

I ordered 2 stove top coffee makers from Beem. They arrived on time and within the specified window. However, one of the items did not have a bag as displayed on the website. I immediately informed... See more

Rated 5 out of 5 stars

Very quick from ordering to delivery. Had a few issues getting the two pin plug into the supplied adaptor but then realised I was putting it in upside down. It makes a really good cup of coffee. Would... See more

Company details

  1. Coffee Machine Supplier

Written by the company

We live for indulgence and want to show you the whole range of diverse preparation methods for coffee & tea to suit your unique taste.


Contact info

4.2

Great

TrustScore 4 out of 5

74 reviews

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Rated 5 out of 5 stars

Very good value

Looked at the market for bean to coffee espresso machines and Beem proved to offer the best value machine on the market. Delivery was quick and setting the machine up wasn't difficult.
Happy with my choice.
Only issue I had was it came with a two pin continental plug.

November 3, 2023
Rated 5 out of 5 stars

Great quality and amazing customer service

Love the designs of all the products. Got sent the wrong one and Scarlett from customer services couldn't have been more helpful and arranged the correct product to be shipped straight away and swapped for the incorrect one at my door.

Would definitely recommend!

November 6, 2023
Rated 5 out of 5 stars

Nicely designed and functional.

Got a kettle and milk frothing machine. Both have a unique design don’t like most of the products on the market. Kettle with temperature control is important, won’t waste energy on just reheating. Nice build too. Glad with these present to myself.

November 6, 2023
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service. Contacted with a problem that had developed with my coffee machine. CS lady (unfortunately I did not get her name) dealt with the matter expeditiously and offered either a full refund or a replacement. I chose a replacement as I really like the machine. Customer services arranged delivery of new machine and collection of old one all within 3 days! This is how customer services should be and makes me a loyal customer.

November 1, 2023
BEEM UK logo

Reply from BEEM UK

Hi John,

Thank you so much for your review. I am hopeful that all is well with the new coffee machine.

It was myself that sorted the new unit out following our chat on the phone. If you need anything or have any questions at any time just give us a call.

Kind Regards,
Scarlett
Customer Service Executive

Rated 4 out of 5 stars

Good price for this roaster

Good price for this roaster - last one failed after around 10 months of infrequent use so I hope this one lasts longer.
Quick delivery and the first roast has now been done.

October 9, 2023
Rated 5 out of 5 stars

I placed an order and while awaiting…

I placed an order and while awaiting the delivery, changed my mind . Contacted customer service is the support was great . I will be happy to consider buying products from this company in the future

October 12, 2023
Rated 1 out of 5 stars

Faulty goods - appalling customer service

I purchased a Roast-Perfect Coffee Roaster that on first use, and subsequent use, tripped out my electrics. Appalling customer service. After two weeks customer services have yet respond to my email. Nobody answers the customer support help line.

June 5, 2023
Rated 2 out of 5 stars

I asked a simple question and asked the…

I asked a simple question and asked the customer service on the day the shipment was delivered, I was not at home and I wanted to know if the courier left the product in a certain place or if a human received it because I can't find the product, the request was to leave it to the shipping company to whom they delivered the shipment.

June 6, 2023

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