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BeFrank is een innovatieve, online pensioenuitvoerder. Onze missie is om pensioen dichter bij mensen te brengen. Dat doen we door pensioen begrijpelijk en inzichtelijk te maken. We bieden intuïtieve tools en een Pensioen app. Zo geven wij mensen 24/7 inzicht in hun inkomen voor later en kunnen ze zelf keuzes maken. Juist als pensioenuitvoerder zijn we bezig met de toekomst. We willen een verschil maken en op een gezonde manier iets bijdragen aan een betere wereld. Sinds april 2024 zijn we B Corp-gecertificeerd.
Spaklerweg 4, 1096 BA, Amsterdam, Netherlands
1.6
33 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Please can you start investing in companies who are making money and not the CO2 neutral ones. Please can you make sure My Pension is investing in armaments, weapons etc which are making way more returns than EV manufacturers and windmills!!!! You are there to make money for me and not tell me how to invest. Please make your returns larger, you are failing miserably!!! New Job, new Pension provider!! CANT WAIT TO LEAVE YOU!
BeFrank is one of these new Premium Pension Institutions (PPI) where the company takes no responsibility and isn't required to take out any insurance. They don't guarantee any pension benefits like other typical Dutch pensions.
They invest the funds and charge management fees. They have delivered negative financial performance. In the case of my personal fund, my pension is now worth less than the contributions I have put into it. I am paying into the fund so that this company can withdraw any returns, and more, in fees.
Their website is broken so I cannot self-service. I emailed customer support but didn't get a response. I emailed again a week later, still no response. I then messaged their WhatsApp support channel; also no response.
Their fund is meant to be defensive yet it has delivered a negative return. If they had simply put the funds in gilts or bonds, they could have returned an increase to me.
When I discuss this with them by phone, they do not deny any of this but say instead that I can do nothing about it! My employer has chosen BeFrank and I am stuck with them.
As one of the other reviewers has written, complaining of the same negative portfolio performance, PRUTSERS!!!
I spoke to a lady who as soon as she realized she couldn't give me a positive answer, she got rid of me asking me to send an email to customer service.
I asked to have my money because I am coming back to my country for good, where we don't use private pensions. They say that's not possible.
So what should I do now, open a private pension, that I won't use, only to get my money??
Never ever use their services
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