Belfast International Airport Reviews 250

Landed and this time we flew through passport control for a change, but had to wait well over 30minutes for baggage to be available. It was particularly tough for families with young children. This is not the first experience with long waits and seems to be a theme for Belfast. It’s a simple fix that would go a long way for improving the traveller experience.

Travelled on an early morning flight from BIA. From start to end you couldn't fault the airport. Check in, in under 3mins. Flight to Reus was at 6.55 and there was loads of other flights before and straight after ours so was expecting a busy airport. Airport security in under 40 seconds (priorty lane). Looked at the normal que to and dispite being really busy people was through in less than a couple of mins. Staff from check in, airport direct staff, security was super friendly and helpful. Arrived back into the airport and flight landed at 1.25pm, we were out of the airport by 1.45pm. Customs was less than 20 seconds and custom staff were super friendly too! Waited less than 9mins from our luggage. Given the construction and improvement works in the airport it was a smooth travel journey. The airport deserves praise, 5 deserved stars.

We have just returned from a lovely family holiday, but and to wait close to 1 hour for baggage. Absolutely ridiculous to wait so long ,especially as so many families had young children to try to keep amused. First time using this airport in about 15 years, now I know why I prefer to go to Dublin.

Absolute joke of an airport, no staff around in arrivals, waiting on luggage from plane for an hour and a half with no one around to explain the delay, customers absolutely distraught, especially the children and old people, never again, shame on the bad management team

Just through priority security for which I pay easyJet £230 a year ..WHAT A JOKE …. person in front and behind me were not priority and were wondering why they were directed to that queue which was 4 times longer than the non priority… also when I asked one of your ‘ employees ‘
About priority he was exceptionally rude and witnessed by the whole queue …note to MANAGEMENT… feel free to contact me and I can describe him ….

I fly into BIA several times a year and I’m always amazed at how dated it is. I had a drink in the bar and all the tables were covered in dirty glasses and I decided that I would not eat there due to the mess front of house. Yes I’m a smoker and went use the smoking area. Again as always this was filthy ( people just don’t care and have little respect and put there cigarette ends on the floor and although there are 4 ashtrays which had been emptied recently the area around the metal fencing was rammed with discarded butts. This is not the staff’s fault but thoughtless people who don’t value their surroundings but I’m sure the airport could clean the area more often. If they take pride in their surroundings hopefully people will step up and use the ashtrays.

First, BIA is a relatively small airport with not a hectic plane schedule so it normally doesn't feel overly crowded. That said, it is dirty, tired looking, with what must be the slowest and most poorly manned security area. It is functional, but really an embarrassment to everyone in NI. I dread having to use it during the summer holiday period when it has more footfall.

Priority security is an absolute joke. I'm through it about once a month and the security guards all seem to have a chip in their shoulder, as they intentionally seem to keep the lines longer for Priority than for "normal ". I understand that you make the most use of all the lanes and that if Priority is not busy, you redirect people to it. But they seem to take great joy in making sure that those who have paid for Priority endure longer queues - for example, today, the security guard kept redirecting people from the normal queue so that there were always at least 25 - 30 people in the Priority queue, with one lane open, meaning anyone coming through actual Priority is at the end of a long queue, against about 20 - 25 people in the non priority queue with at least 2 and I think 3 lanes open. And he wouldn't let Priority people move into the normal queue, as a few tried to when they saw how much longer they would have to wait. Belfast International - check your cameras if you don't believe me - 3.50ish pm on Sunday 17th. My advice? Save your money, they are already fleecing you for drop off charges and are also now charging you to queue longer for security (this is not a one off, this is at least the third time I have personal experience, which is why I'm now writing a review).

The tannoy system is the worst I have ever heard in an airport...... a scouser 8 pints deep would be easier to understand. Not only is is completely inaudible but I would say that it offers a great opportunity for claims against the airport for missing a flight, especially if you have poor vision..... perhaps a couple of law suits would encourage them to fix it.

£3.00 drop off charge Belfast international airport, you are informed of this charge once your vehicle is committed to the one-way system, the signs are within yards of entering this one-way system therefore there is no escaping this charge.
Hats off Belfast international airport "Nice little earner"

Wow.... How an airport stoop so low??? Some staff here are appalling... Have no personality and seem to have no skills in communication or customer skills... I really dont understand... Are we on the brink of the apocalypse if everyone seems to be so mean these days??? I dont get it at all ... Its really... Really bad... Get told a bag been taken away with food... Phone charger and cables.... and then none of the staff i asked helped or did a thing about it.... Seemed to not want to be there... Seemed they hate life... Hate people and hate having a beating heart.... Then why be there if you hate yourself so much??? Just to be told oh nothing can be done .. oh... Nothing can be done... How far in the world would we get if everyone said it csn be done?? Wed be in the stone age still if that were the case...

I got my car caught on a small steel spike while parking…maintenance staff came to my assistance and actually lifted the car off the spike which saved me a huge bill in car repair…and all done in a very cheerful way.

Looking at the other reviews this was not my experience. Belfast was great for me travelling with my mother needing special assistance and my 3yo. There are very few steps, where there are there are lifts. The cafe has table ordering and robots to bring you food and drink. I was sped through check-in, security, and boarding. Lifts were working, trolleys are free for bags, and staff were kind to us all. The security even apologised for pouring away my daughter’s water I forgot to dispose of, then told me where I could get a free refill. I just need to work out how to get here by avoiding Bristol airport!

Was warned prior to coming that the airport and its staff are useless. It’s all true. Waiting for bags while they make announcements to not leave bags unattended. Laughter from everyone as nobody could get their bags. Full day of travel for staff not to bother doing their job. Avoid and use anywhere else if you possibly can!

Travelling through Belfast International this morning around 7am & disappointed, again, by the inefficient setup at security. The staff cannot be faulted but the system lacks investment & as such slows throughput. Surely management can observe & learn from other regional airports, like Bristol?? The airport continues to disappoint with dirty carpets, shabby “holding pens” for some gates and general air of tiredness. Sad to see & an embarrassment.

Must be soul destroying to work at this airport. I have worked in public transport all my life and find the standards and service at this ‘International Airport’ disgraceful. The food areas must be close to qualifying as a health risk and the staff seem totally lacking in morale. There are obviously staff shortages in many areas as mentioned in majority of the reviews (baggage etc) but yet currently profits for this airport are in the millions. It is disappointing that N.I. residents and anyone visiting are treated to this and expected to accept it, why? Because we’ve very little choice.

We came back from Benidorm 30th of October, we were special assistance,my father is 92, it took 1 hour 25 minutes after we landed to get off the freezing cold airplane,we were told Belfast international airport has only one ambylift working and we would have to wait until it was available, doors opened wide on the airplane, my father now has a cold, I've never had a worse service in my life, a bloody disgrace, a lady sat in a cold corridor for 50 minutes waiting to get pushed to passport control, this airport is a disgrace.

It’s the dirtiest airport I ever been to, very dated with the carpets, which are stained and really dirty, toilets got updated but they smell like floor was not cleaned for a month, it’s really sad to see, as the airport should make a statement and the statement that this airport gives is extremely low

Belfast international airport Total joke they haven't a scooby doo

Massive thanks to Jane Cottell from security for all her help, we really appreciated everything you did.