Its not a australian bussiness. They charged me for shipping and its from comming Aliexpress china. taking more than 3 weeks. Poor shipping and no progress updates. Aliexpress if far better
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No free/small free refund, oversized Quite a regret to find out that the coat I ordered is way oversized (was meant to be size S, is S/M. Bubu offers no free refund even though I feel misled by the... See more
Company replied
I have now purchased many different products from bubu & i can honestly say every single one is brilliant ...my whole family are now using their products & love them too 💕👌 & at such reasonable & af... See more
Company replied
Honestly not good. I ordered an item on Saturday and put next day delivery, expecting the small item to come at the latest, Tuesday. I emailed customer service and had no response. My packages... See more
Company replied
Company details
Written by the company
Carefree, cheeky & fun, bubu is so much more than a brand, it is a way of life, championing being who you are and being confident in your own skin! bubu was born with the purpose of promoting there is nothing better than just being yourself and loving the skin you are in. ✨ Love The Skin You're In - Shop The Latest Trending Women's Fashion, Skincare, Grooming and Makeup in the UK, Buy Now Pay Later With Klarna - Free Delivery on Orders Over £40!
Contact info
3 Dail Nan Rocas, IV17 0PH, Inverness, United Kingdom
- 07740002124
- info@believeinbubu.com
- believeinbubu.com
2.4
Poor
156 reviews
Hasn’t replied to negative reviews
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Its not a australian bussiness
Its not a australian bussiness. They charged me for shipping and its from comming Aliexpress china. taking more than 3 weeks. Poor shipping and no progress updates. Aliexpress if far better
February 2, 2026
Unprompted review
Scam and fakes
Ordered three. All were fake. Won’t respond. This is a scam, crushed my daughters heart
August 21, 2025
Unprompted review
Terriable messed up my whole night an…
Terriable messed up my whole night an my friends birthday; took my money on the day of delivery said they never had it Completely F ‘d me up WOULD NEVER PURCHASE HERE AGAIN ‼️
March 21, 2023
When you can't find what you need in the States!
I have ordered twice from this company. Both times the items were delivered on time. They kept me informed via email.
This company is in the United Kingdom.
They had exactly what I needed in stock.
I could not have bought these products in the United States.
Thanks!!!!
March 13, 2023
Great service!
March 14, 2023
Very happy Customer
I was delighted with my trainers. They were true to size I am size 5 and fit really well. Very smart and good value for money. Arrived quicker than I thought so would highly recommend this Company.
March 3, 2023
Perfect love it
February 8, 2023
Quick delivery
February 1, 2023
I thought I didn't have a reply to my…
I thought I didn't have a reply to my email but I did get one after the Xmas break so I am pleased with the company as they said I can return the item that was too big for a smaller size . 😊
January 7, 2023
Unprompted review
No response regarding emails sent about…
No response regarding emails sent about returning goods for an exchange of size .
January 1, 2023
Reply from Bubu
You emailed us regarding a size exchange on New Years Eve when our offices were closed, our out of office notified any emails received that we were closed and reopened on the 4th. Your email was responded to on our office opening again on the 4th with the size requested held for you, we have tried to contact you via a web form today in the hope you receive this email as we suspect your spam filter may be capturing our communication. Please check your spam folder or alternatively you can contact us on 07740002134
Good stuff a mate told me about this so…
Good stuff a mate told me about this so I had to smell his balls before I brought this
That’s more then 10 letters now
November 9, 2022
Really happy with my order !
The boots are amazing, fits well (size up if you are between 2 sizes) and the shipment was really fast !
Thank you :)
October 31, 2022
Reply from Bubu
We are so happy to hear your feedback on your new boots, and also that you received your item quickly ! Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it🥰
Absolute bargain
Absolute bargain, beautifully wrapped and fast delivery. Highly recommended.
November 14, 2022
Reply from Bubu
We are so happy to hear you received your order quickly and well packaged, look out for our Black Friday sale starting soon 👀Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it💕
Exactly what I was looking for
I purchased a suedette (faux suede) jacket from bubu online after looking absolutely everywhere for one and honestly I love it. Exactly what I was expecting. Thankyou team bubu.
October 11, 2022
Reply from Bubu
We are so happy to hear you found the perfect jacket ! Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it🥰
Brilliant customer service
Brilliant customer service, delivered promptly and a lovely product to (pre) cleanse the skin; takes all make up off.
October 1, 2022
Reply from Bubu
We are so happy to read you loved your cleanser😍 Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it!
Reply from Bubu
We are so happy to hear you received your package quickly 🌎 Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it!
Arrived promptly and nicely packaged
The products arrived promptly and were nicely presented. They are for a gift so I can’t comment on the actual product other than they were requested on her list. She has used them before.
October 25, 2022
Reply from Bubu
We are so happy to hear you received your item quickly, look out for our Christmas gifts coming soon ! Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it🥰
I never received the item
October 21, 2022
Reply from Bubu
Unfortunately as a result of our courier (Royal Mail) losing your package, you did not receive your item, we are very sorry about this and immediately provided a full refund at your request. In these circumstances we can offer a replacement product or a full refund. A further discount code was also provided to allow for the inconvenience. It is not the service we expect of our courier partner nor the service we aim to provide for our customers, our delivery rate is currently 99% and unfortunately on this occasion your package fell within the small percentage of packages that do go missing. Thankyou for shopping with bubu and for taking the time to leave a review, we really appreciate it🌟
No free/small free refund
No free/small free refund, oversized
Quite a regret to find out that the coat I ordered is way oversized (was meant to be size S, is S/M. Bubu offers no free refund even though I feel misled by their advertisement.
October 14, 2022
Reply from Bubu
Thankyou for shopping with bubu and for taking the time to leave a review, we really appreciate it. Unfortunately like many retailers, we do not offer a free returns service, we did offer options of a full refund for the item you wished to return and a free replacement item to be posted out at no cost to you🌟
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