I placed an order for 3 tops on December 5th, 2023. I never received these items, were charged for them and they have not replied to multiple contact requests. Aggravating!
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See what reviewers are saying
easy to order online. Chat online easy to use. I placed an order for two items about an hour ago and need to replace one item for another item in another size. Chat online responded immediately let... See more
I recently purchased a knitted cardigan in Khaki colour in a S/M It exceeded what I thought it was going to be, quality is great, colour and size were true to description and size. I’m a 10 and I w... See more
It is a bit confusing with all of the coupons to use- easier with a straight 15% off everything Also reviewed order in Canadian dollars which makes a huge difference unfortunately😞 I love the it... See more
Company details
Written by the company
Bellelily is a one-stop online shop featuring the latest in women's fashion, accessories, home decor and more. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of our customers. Our professional customer service team is always available to help you. If you have any questions, please feel free to contact us.
Contact info
United States
- service@bellelily.com
- bellelily.com
I recently received my order and I just…
I recently received my order and I just love the 3 tanks I got! They are great quality and soft material. I was hesitant to order off a Facebook ad due to previous experience with a different company but really glad I did! They were sent to me within 2 weeks too!
June 27, 2023
Unprompted review
I have ordered some dresses from Belle…
I have ordered some dresses from Belle Lily and they were amazing. Speedy delivery and fit very nicely. Communication with them is also great, they stay in touch with you all the time while dispatching package. I would definitely recommend this company to my friend and other people and will definitely buy it again. Thank you for everything Belle Lily
June 28, 2023
Unprompted review
Order it!
I ordered this top and shoes that I have been watching on my FB feed for months. I took a chance and ordered the shirt and shoes for my trip to Chicago. The next day I got notification the order was processed and shipped! The order came quick and the they both fit true to size. I get so many compliments on them and love that the material is well made. The shirt is well made and comfortable material. I will definitely order from Belle Lily again!
May 15, 2023
Unprompted review
Fairyseason...love love love!!!
I ordered from Fairyseason and I got two bathing suits a dress and a necklace. This is the second time I have ordered from them and I could not be more pleased with my purchases! Everything is great quality and fit to size. I have never ordered anything from them that I have not been happy with.
June 22, 2023
Unprompted review
As Pictured
I purchased 5 dresses, jewelry and headbands . All were as pictured and true to size . Very happy with the quality , material , fit. I will purchase through them again. From NS, Canada 🇨🇦 .
April 10, 2023
Unprompted review
Bellelily is worth it
Bellelily is worth it. Great quality clothing and they are fit great. Clothing was shipped very quickly from when I ordered it. I will definitely be ordering again as they have the cutest clothes. Great customer service!!! Thanks so much Bellelily
June 25, 2023
Unprompted review
Great clothes and helpful customer…
Great clothes and helpful customer service folks dealt with a sizing issue no problem at all.
June 21, 2023
Unprompted review
Great customer service
Great customer service. Very responsive and helpful.
June 21, 2023
Unprompted review
Customer service was great and helpful.
Customer service was great and helpful. They’re on it to make sure your satisfied.
June 20, 2023
Unprompted review
Terrible returns policy
Terrible returns policy. I wanted to return items but kept getting emails offering a discount to keep them. If I didn't like them at full price I still wouldn't like them at a discounted price. I eventually felt forced to keep them with a discount as I was told the returns would be expensive as registered post to China was the only option. This was never made clear when ordering. Definitely not recommended
Update - belle lily have been in touch to offer me a further 10% discount if I delete my review. I strongly declined this.
June 16, 2023
Reply from Belle Lily
Hi , John,
We understand that this can be disappointing that the item is not fit for you and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusive fashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Since we cannot verify the order with your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
Not what I thought I ordered....…
Ordered a pair of slip on leopard print shoes. I was taken aback when I saw them. They were delivered in a plastic bag & were pink. When you purchase online you only have the picture supplied to go by. The shoes I saw were brown.
In hindsight maybe there was a lighting issue but it's up to the seller to display items accurately. They are poor quality but if you refer to the price it's understandable. You get what you pay for. I have dyed them to the colour I wanted & worn them & they are light & comfortable.
June 15, 2023
Unprompted review
Reply from Belle Lily
Hi , Lizz Sumner,
We understand that this can be disappointing that the item is not fit for you and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusivefashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Since we cannot verify the order with your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
Excellent first class service
Excellent first class service, ordered a dress which was too big, messaged and got a reply very quickly with an instant resolution. Will definitely be ordering again as dress was lovely, thank you 😊
June 13, 2023
Unprompted review
Cute clothes, great service!
Belle Lily has the cutest items! I have loved everything I ordered. Even the customer service is great, I had one item with a size issue and the customer service fixed it for me and handled it professionally! I would recommend this site!
June 7, 2023
Unprompted review
This company has great customer…
This company has great customer service. I had an issue with my order and they fixed it right away!!
June 6, 2023
Unprompted review
Buyer Beware!
Horrible company they taut how you can return your items 100% customer guarantee we’ll yeah the customer pays for shipping and for the shipping for returns this is awful, Their clothes aren’t true to size their customer service belittled me saying they have size charts by measurements not by sizing you wear well I did use my measurements still they fit oddly. I’ve asked several times for a refund and they are trying to make me keep the items so I don’t have to pay the high return cost I thought this company was in the US why is the return fee so high. FRUAD!
June 1, 2023
Unprompted review
Reply from Belle Lily
Hi, Gypsy GirlForever,
We apologize for the inconvenience.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
After verification, we are sorry that our product did not satisfy you. We apologize for the inconvenience and we take your question very seriously. At present, we have truthfully reported the situation to suppliers, and strive to provide buyers with better products.
We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
In order to protect the privacy of your personal information, we have sent you other detailed refund plans by email, please pay attention to check the email.
If you have other questions, please reply directly to our customer service: service@bellelily.com.
Yours sincerely!
Beautiful dress and top
I ordered a dress and top and both look lovely. True to size and good quality. Shipping was also quick. I will definitely be ordering again!
May 27, 2023
Unprompted review
Good and efficient service
Good and efficient service, excellent quality clothing.
May 5, 2023
Unprompted review
Amazing products
Amazing products. I ordered several items and I’m completely satisfied with all.
Everything is perfect and looks just as it does advertised.
Quality material and excellent price.
I love my Tito’s Swimsuit and the Turquoise and Gold swimsuit a LOT. TRUE TO SIZE so be sure to order swimsuits based off your true bust size.
I also ordered 2 coverups and I’m in love.
2 summer tanks that are so SOFT and fit just as I wanted.
I highly recommend Belle Lily and will definitely continue to shop and support them.
May 25, 2023
Unprompted review
It fit perfectly
It fit perfectly. It’s pretty and cute. Classy and sexy. One of my favorite suits now and the color is exactly as pictured.
May 8, 2023
Unprompted review
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