I emailed their customer service almost a week ago because i hadn’t received my shipping notification in over two weeks. Still no reply. I’m usually very patient but after reading all these reviews, I... See more
Company replied
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See what reviewers are saying
It’s now been over one week since I received a response here and information on the return policy. I did respond regarding how I wanted to deal with the Return and guess what!???!!! No response f... See more
Company replied
Just read somebody else's review on this company and wish my daughter had seen before ordering clothes from them. The quality of the clothing is very poor and as mentioned when you try and get a refun... See more
My experience ordering from this website was awful. I spent extra money to have my items shipped here within 3-7 days and it took over two weeks to receive my dresses. I emailed the company twice to a... See more
Company replied
Company details
Information provided by various external sources
💛Always Fashion, Always young💛
Contact info
United States
- bellizo.com
1.3
Bad
69 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If only I could rate it zero stars!!!
If I could do zero stars, I would. I ordered 3 items totalling to around $50 and chose 7-10 day shipping. After 2 and a half weeks I contacted customer support because my items had not been shipped yet. They never responded. Over the next month, I tried to contact them twice. Finally my order arrived almost 2 months after I had placed the order. The clothes are poor quality and don't look like they did in the picture. I would return but I'm sure they wouldn't even refund me because this site is surely a SCAM.
July 16, 2019
Unprompted review
Great customer service!
July 14, 2019
Unprompted review
HORRIBLE COMPANY
HORRIBLE COMPANY
I have emailed this company now 10-12 times about canceling my order and getting a full refund! They have sent bogus emails back and will not email me except to tell me their representatives are out of the office! I wasted $60.97 on this horrid company and they will not give it back!!!!!! I’m beyond angry!!!!!!!!!!!!
July 14, 2019
Unprompted review
Customer service
I made an error in my shipping address after making a purchase. It was totally my fault. I contacted customer service about the situation. Immediately I received a response that the shipping address was corrected. Friendly, fast customer service which is vital in retail! Very pleased!
July 12, 2019
Unprompted review
If I could do a -10 I would
If I could do a -10 I would. The cotton shirts are sheer and show words under them very easily
The dresses I ordeeed large to use as pajamas
I’m an xl and ordered a 2x- all 4 barely closed over my boobs and left the rest hang out-
However they might work good for a hospital gowns if worn backwards
Poor quality of fabric!!
Totally unwearable
Jaclyn spydell ( John)
Order number 4557378
$99.94
Total refund PLEASE
July 11, 2019
Unprompted review
Excellent customer service
Although the items I ordered did not fit, Bellizo customer service was very quick to respond and had a great solution to solve the problem. Excellent customer service!
July 11, 2019
Unprompted review
SCAM!! TERRIBLE SERVICE. UNRESPONSIVE
SCAM!!
I’ve been trying to contact this place for OVER two weeks now! I wanted to return my 2 items and they told me I could either: a. Keep the items and “gift them to someone” and they’d give me a store credit for half my total OR b. I could send the items back and get store credit. I told them NO I want my money back!! And haven’t received a response ever since. That’s it, I’m done. I’ll be showing up to the address listed in California, in person, if they don’t get back to me today. Need the address yourself?Bellizo INC · 1111 W EI Camino Real · Ste 109-106 ·
Sunnyvale, CA 94087
July 11, 2019
Unprompted review
I’m still waiting for my order to ship
I’m still waiting for my order to ship. I ordered it almost two weeks ago. Their response is to provide the Order number. I have provided it over four times. Extremely disappointed
July 11, 2019
Unprompted review
Don't do it..
Don't do it..
Order took over a month to arrive. Too late for the dance. Dresses did not fit and hems frayed. Good Luck getting a return. We are 2.5 months into this process and still NO RETURN info. Multiple attempts to get the return information and still no answer. Swindlers Bellizo - This does not feel good as a customer. Zero trust.
July 11, 2019
Unprompted review
Don't respons, bye money
So, first of all, the shipping information on the site isn't correct. When you pay the clothes, they say a few days, but that isn't with the days the order is send and shipped. It took 2 weeks.
Next thing, I am trying to send a few clothes, I don't fit , back and I have 14 days to do that. I already have send 3 EMAILS and they DON'T respons. Very bad service. So now I'm sitting here with my small clothes, thanks Bellizo...
July 9, 2019
Unprompted review
Reply from Bellizo
Hi Loureen,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We understand that you have been waiting for some time with regards to the resolution of your issue. Be assured that we are treating your concern with utmost urgency. We want to take the necessary action to prevent this in the future.
We sincerely apologize for the issues you encountered with the items you've received. Rest assured that you are within your rights to request a return and our process is in no way to hinder you from returning the items.
Please note that this process is detailed in our Help Pages.
You may review our Return and Exchange Policy here: https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. We already sent you an email on your registered email on file so we can address the issue in a timely manner.
HORRIBLE COMPANY
HORRIBLE COMPANY.
i have been trying to cancel my order for five days while it is still processing. after they FINALLY got back to be they told be they won’t cancel it. their policy states however that i am able to cancel it sooooo
July 8, 2019
Unprompted review
No email replies and varying quality
This was my first time using the site but I have shopped with other cheap online retailers like zarful and shein.
My order took around 3 weeks to arrive. I checked the website daily and the delivery info was not very detailed and didn't fill me full of confidence. When it finally arrived I had almost resigned to the fact that they had taken my money and I wasnt getting the clothes. The event I'd bought the clothes for had certainly long since passed.
Of 11 items I am keeping 5. The dresses and blouses are very poor quality. The cami tops and a pair of shorts were of ok quality. I knew what to expect with low prices but was still a little disappointed.
I have been emailing them for 5 days now with no reply regarding returns. You have to email them a picture of the clothes and explain what is wrong with each of them and they will tell you if you are able to return them - I find this very odd. Anyway, I sent the email and no reply. I only have 14 days to make the self paid return and I'm sure the delay on their side means I will not be seeing a refund.
I hope they read this and get back to me.
July 5, 2019
Unprompted review
Reply from Bellizo
Hi Sophie,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We sincerely apologise for the issues you encountered with the items you've received. Rest assured that you are within your rights to request a return and our process is in no way to hinder you from returning the items.
Please note that this process is detailed in our Help Pages.
You may review our Return and Exchange Policy here: https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. We already sent you an email on your registered email on file so we can address the issue in a timely manner.
This company is horrid
This company is horrid. I have sent emails and get no response in answer to my question. I received notification that my order was shipped on June 20th and still have not received it. They sent a bogus tracking number “1” that does not work. Every time I email, I get the automated answer that they are out of the office on weekends and will respond when they get back. Then, I never hear from them again. As I’ve said HORRID!!!!!!!!🤬🤬🤬🤬🤬
Even the below response is BOGUS......I have received no such email.
July 2, 2019
Unprompted review
Reply from Bellizo
Hi Lorie
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We sincerely apologize for the delay you experienced in your order. We totally understand how frustrating it was and we sincerely apologize if you felt that your case was not handled properly.
We sincerely apologize for the delay you experienced in resolving your concern and for the confusion this lack of tracking details has caused you. Don't worry, let us help you with that. Rest assured that your order is being monitored by our logistics team and everyone are working round the clock to make sure these will be delivered ASAP.
Should you wish to get more information on our Processing and Delivery Time frames for your location, kindly refer to this link:
https://www.bellizo.com/article/delivery
If you wish to monitor your order, please visit this link: https://www.bellizo.com/article/orderquery
We would love to work with you in fixing this. We already sent you an email on your registered email on file so we can address the issue in a timely manner.
This is NOT a reputable company
This is NOT a reputable company. I've told my daughter she will not purchase anything unless I approve of the merchant.
July 1, 2019
Unprompted review
Reply from Bellizo
Hi there,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We sincerely apologize for the delay you experienced in your order. We totally understand how frustrating it was and we sincerely apologize if you felt that your case was not handled properly.
Should you wish to get more information on our Processing and Delivery Time frames for your location, kindly refer to this link:
https://www.bellizo.com/article/delivery
If you wish to monitor your order, please visit this link: https://www.bellizo.com/article/orderquery
You may review our Return and Exchange Policy here:
https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. Please send us an email through service@bellizo.com at your earliest convenience quoting this review so we can address the issue in a timely manner.
No customer service.
After sending emails for 2 weeks, I have still gotten no reply for the products I would like to return.
July 1, 2019
Unprompted review
Reply from Bellizo
Hi Evin,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We totally understand the frustrations and we sincerely apologize if you felt that your case was not handled properly. We want to take the necessary action to prevent this in the future. We're sorry to hear about the items didn't fit properly.
Rest assured that we are treating your concern with utmost urgency. Rest assured that we are doing our best to attend to your issues and complain as soon as we can.
You may review our Return and Exchange Policy here:
https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. We already sent you an email on your registered email on file so we can address the issue in a timely manner.
Customer service
I ordered products that I didn’t like and wanted to return, after contacting customer service I was able to receive a full refund and keep the clothes at no expense. Everyone was super nice and helpful
July 1, 2019
Unprompted review
Reply from Bellizo
Hi Molly,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We sincerely apologize if we failed to attend to your concern immediately, rest assured that we are working round the clock to answer all emails as fast as possible.
We're sorry to hear about your disappointment with the items you received that doesn't fit properly. We know how frustrating it is and we sincerely apologized for it. Rest assured that you are within your rights to request a return and our process is in no way to hinder you from returning the items.
We understand that you have been waiting for some time with regards to the resolution of your issue. Be assured that we are treating your concern with utmost urgency.
You may review our Return and Exchange Policy here:
https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. Please send us an email through service@bellizo.com at your earliest convenience quoting this review so we can address the issue in a timely manner.
Do not order from Bellizo!!!!
It’s been almost three weeks and the tracking is still saying “being shipped” I want a refund on my items but there’s no way to get in contact with these people, and they don’t answer emails! I’m very frustrated!
July 1, 2019
Unprompted review
Reply from Bellizo
Hi Kenya,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We sincerely apologize for the delay you experienced in your order. Rest assured that these orders are being monitored by our logistics team and everyone are working round the clock to make sure these will be delivered ASAP.
We totally understand how frustrating it was and we sincerely apologize if you felt that your case was not handled properly. Be assured that we are treating your concern with utmost urgency.
We're sorry to hear about the delay you've experienced in receiving your order.
Should you wish to get more information on our Processing and Delivery Time frames for your location, kindly refer to this link:
https://www.bellizo.com/article/delivery
If you wish to monitor your order, please visit this link: https://www.bellizo.com/article/orderquery
We would love to work with you in fixing this. We already sent you an email on your registered email on file so we can address the issue in a timely manner.
It’s now been over one week since I…
It’s now been over one week since I received a response here and information on the return policy. I did respond regarding how I wanted to deal with the Return and guess what!???!!! No response from Bellizo.
Don’t believe the well crafted responses stating that they “want to resolve your problems or offering you options.” You will never hear from them again.
This is definitely not worth the hassle.
July 1, 2019
Unprompted review
Reply from Bellizo
Hi Michele,
Thank you for bringing this to our attention.
As we are now in transition of upgrading to a new system for much better customer service, we might have missed your email to us. We sincerely apologize for that.
We understand that you need an immediate resolution for your concern. Rest assured that we are treating your concern with utmost urgency.
We totally understand the frustrations and the inconvenience you had encountered. We are working round the clock to answer all emails as fast as possible.
You may review our Return and Exchange Policy here:
https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. We already sent you an email again on your registered email on file so we can address the issue in a timely manner. We will wait for your response.
scan alert!
Much like the negative reviews in here I am having the same experience. Ordered 3 dresses, none of them fit my daughter so I emailed them to advise I wanted to return them. They emailed back right away and gave me three options, keep the dresses and receive a “bellizo voucher” for the full amount to use online, keep the items and receive a 50% refund, or send the items back at my cost for a full refund. I responded the same day that I wished to return the items at my cost for a full refund. That was two weeks ago and they still have not responded to the three emails I have sent. This is completely unacceptable and I will be contacting legal authorities as this pretty amounts to theft. Their return policy states you can only return items once you receive the return authorization number and they are ignoring my request to provide one.
June 30, 2019
Unprompted review
Reply from Bellizo
Hi Rebecca,
Thank you for bringing this to our attention.
As we are now in transition of upgrading to a new system for much better customer service, you might have missed our email to you last JUN 22ND, 2019. And we sincerely apologize for that.
We're sorry to hear about your disappointment with the items you received. We know how frustrating it was and we sincerely apologized for it. We understand where you're coming from and we are very sorry that the items you received didn't meet your expectations.
We understand that you have been waiting for some time with regards to the resolution of your issue. Rest assured that we are treating your concern with utmost urgency.
Rest assured that you are within your rights to request a return and our process is in no way to hinder you from returning the items.
You may review our Return and Exchange Policy here:
https://www.bellizo.com/article/faq#10-21
We would love to work with you in fixing this. We already sent you an email on your registered email on file so we can address the issue in a timely manner.
DON’T ORDER FROM THEM!!!
UPDATE- 7/2/19-Because of my review, Bellizo reached out & provided a FAKE tracking number that brought me to another online business they have called PatPat. The tracking info provided NO INFO & they tried to use the excuse that they are updating their systems.
Don’t believe the positive reviews!! I should’ve read the REAL reviews before I purchased. Big mistake. Ordered the items for a trip well in advanced. Sent my first email after a week, inquiring of a tracking number since I still hadn’t received it. Waited a few days. I didn’t receive a reply. Did receive an email that my items had shipped but still no tracking info. Sent another email requesting the tracking number. Waited a week. No reply received. Sent another email. This company is fraudulent in it’s representation. My gut is telling me the company is foreign & I may never get my stuff or if I do, who knows when. As I write this I still haven’t received my items or a response to any of my emails.
June 29, 2019
Unprompted review
Reply from Bellizo
Hi Charity,
Thank you for bringing this to our attention.
As we are now in transition to upgrading our system, we might have missed your email to us.
We sincerely apologize for the delay you experienced in your order. Rest assured that these orders are being monitored by our logistics team and everyone are working round the clock to make sure these will be shipped and delivered ASAP.
We totally understand how frustrating it was. We apologize if you felt that your case was not handled properly. We want to take the necessary action to prevent this in the future.
We're sorry to hear about the delay you've experienced in receiving your order.
Should you wish to get more information on our Processing and Delivery Time frames for your location, kindly refer to this link:
https://www.bellizo.com/article/delivery
If you wish to monitor your order, please visit this link: https://www.bellizo.com/article/orderquery
We would love to work with you in fixing this. We already sent you an email on your registered email on file so we can address the issue in a timely manner.
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