I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more
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We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.
Contact info
Australia
- support@bellroy.com
- bellroy.com
Replied to 100% of negative reviews
Typically replies within 1 week
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***Problem resolved***Good bags but tricky customer service.
***Update***Sanity prevailed and Bellroy have fulfilled their warranty without extra payment. They are good bags and while this was a disappointing process, the outcome was good and I would buy from them again. Well done customer service (finally!) :)
The bags are OK (I've bought five over time) but do not be fooled by Bellroy's warranty! I have a bag that they have agreed to replace under warranty as it is faulty but ONLY as long as I pay them extra money as "the retail price now is more than originally paid". So if the price goes up over time, or you get it on discount from a store, then you have to make up the price difference before they will honour their warranty obligations. Hmmmmm. I wonder what Australian Consumer Law would say about that?
Helpful Customer Service
Customer service was very helpful, and the person who emailed me was very kind.
Bellroy Good
Bellroy products are well designed and of good quality. Delivery is fast when ordering, and Bellroy products never disappoint me.
Exceptional quality and thoughtful design
I’ve been using Bellroy products for years now, and their consistency in quality and attention to detail never ceases to impress. I currently own the Bellroy Lite Travel Backpack 30L, multiple packing cubes, a toiletry kit, and both of their tech organizers—and every single piece reflects the brand’s deep understanding of what modern EDC and travel gear should be.
The materials are outstanding—lightweight yet durable, weather-resistant without feeling plasticky, and stylish enough to look great in any setting, from airport lounges to city streets. Bellroy’s recycled woven fabrics feel premium and hold up incredibly well under daily wear.
What really sets Bellroy apart is the thoughtful design. Every zipper, pocket, and divider is where it should be. The 30L Lite Backpack is a masterclass in minimalism with function—perfect as a personal item for flights or a daypack once you’re at your destination. The packing cubes compress neatly and fit like puzzle pieces inside the pack, making it ridiculously easy to stay organized on the go.
From an EDC and travel perspective, Bellroy just gets it. They blend form and function with no wasted space or gimmicks. It’s clear that their products are designed by people who actually use them. Highly recommended for anyone who values smart design, quality craftsmanship, and gear that truly enhances your travel experience.
Great customer service
My interactions with Bellroy have been fantastic. The products are great. I changed my mind about a bag, opting for the larger option, and they were great at facilitation the refund. I have no hesitation in continuing to buy their great products.
Very satisfied repeat customer!
I have purchased multiple items from Bellroy, including 3 Market Totes, Transit Carryon Plus, Tokyo Workbag, and Toiletry Kit.
I am always very pleased with the quality of the products, especially the Market Totes. I purchased 3 totes when my city moved away from plastic grocery bags 5 years ago After hundreds of grocery store hauls and dozens of washing machine cycles, they still hold up like new.
It's very apparent that a lot of thought that goes into design and the versatility of products. That they also look stylish and come from recycled materials is an extra bonus.
I love Bellroy
I love Bellroy! Their quality is amazing, I have several products and recommend them all! Also they do things in a smart and fun way!
Best Aussie EDC gears out there!
Best Aussie EDC gears out there. Their design is minimalistic but function and the quality is high. Buying from their website is also super easy.
I have several Bellroy products
I have several Bellroy products. All are well designed, high quality items. I purchased my first Bellroy wallet over 10 years ago and it has stood up to heavy use remarkably well. Each order has been delivered promptly and well packaged.
Love their products
Product quality is great, I've had my backpack for 8+ years and it's holding out really great. I use it everyday for work and I travel with it, it still looks almost new! I love the design and all the little pockets to organize your stuff. I recently bought a carry-on luggage and once again the design and the quality are on point, I know it will last a long time.
Awesome tech and travel items
Really awesome backpacks, sling backpacks and other items such as wallets. Lovely colors for the items I've bought from them.
An excellent brand that genuinely cares…
An excellent brand that genuinely cares about customer service and goes out of its way to ensure a satisfactory outcome. I wish more brand's would take the same approach and offer the same level of service. I thoroughly recommend this brand.
My backpack and carryon luggage were…
My backpack and carryon luggage were fantastic
I’ve got many products from Bellroy as…
I’ve got many products from Bellroy as I love their style. Quality is second to none and I’m yet to have anything of there’s wear out. Even the little thin leather wallet I use everyday, that I’ve had for what must be coming up to 10 years now. I highly recommend any products from this company. I’ve knocked 1 star off as the prices are high (what you get for quality I suppose) and I’ve very rarely had any discounts from them. As a loyal customer I’d like to revive some kind of reward that I keep coming back.
A very happy customer
So far, I've purchased two Bellroy products, and am eyeing a third. The quality and design are extraordinary, and each one is a pleasure to use. I had a question about the folio, so I reached out to customer support, and was very impressed with the rep's extensive knowledge of the products. She wanted me to be happy with my purchase -- if I wasn't, I could return it. When I leave the house, I always have one or the other Bellroy with me.
Great experience with Bellroy
Great expérience with Bellroy where I can find very good products, often afordable. And the shiping time is short. 👌
Bellroy for me has to be one of the…
Bellroy for me has to be one of the best products I have used in many years. Their service is amazing. You get your products very quickly and their design and quality in the product is unmatched. They seem to know exactly what it takes to put a good design into there products. Thanks so much and keep up the good work!😊
Overall Awesome
The company is responsive and helpful. Products are quality and really have purpose to the design.
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