Bellroy Reviews 1,965

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and thoughtful design of the products, noting their durability and functionality for both daily use and travel. Many appreciate the balance between style and utility, with products often exceeding expectations. The customer service is frequently highlighted as exceptional, with people commending the quick, helpful, and friendly support, as well as the hassle-free resolution of issues. Reviewers also consistently report fast and reliable delivery services. However, some people were dissatisfied with the quality of certain items, mentioning issues like leather peeling or products arriving damaged. A few other people also felt that the customer support was unresponsive or unhelpful in resolving their specific problems, and some experienced delays with delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, design, and... See more

Quality

Customers had positive experiences with quality, consistently praising the stellar build and design of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and timely delivery, with... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the efficiency, friendliness,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more

Rated 5 out of 5 stars

The company makes beautiful bags that strike the perfect balance between functionality and style. Over the years, I've bought about five bags or wallets from them, and they've become one of my go-to b... See more

Rated 5 out of 5 stars

I’ve purchased three backpacks of various sizes as well as a sling and purse. Each one of these items is of top-notch quality. Very comparable to other great brands like Cotopaxi - trust me IYKYK. I’v... See more

Rated 5 out of 5 stars

Bellroy products allways deliver above expectations. They are sleek and functional. And there are always a couple of surprise functions that add extra value. Delivery is swift, service great. Btw I o... See more


Company details

  1. Bag Shop
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Handbags Shop

Information provided by various external sources

We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My favorite carry brand

I have several products from Bellroy, Venture backpack, 9L sling, 2.5L sling, pencil case, pouches. They’re all beautifully made. I had a tiny issue with the backpack, they immediately sent me a new one and let me keep the old one.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a backpack from Bellroy

I ordered a backpack from Bellroy. It arrived in a very crushed condition. I attempted to remedy that by packing it with soft contents but after a week it was unchanged. I wrote to Bellroy who apologised and sent a label for its return. They then credited the amount I paid less the postage cost. Considering the problem was theirs, I consider that expecting me to pay postage was totally unreasonable and will not deal with them again.

September 29, 2025
Unprompted review
Bellroy logo

Reply from Bellroy

Hi Peter,
Thank you for your feedback. I'm sorry your experience with our Support Team fell short—that's not the service you should expect from us.
We've refunded your initial shipping fee, and our team has emailed you to confirm the refund is being processed.
We appreciate you giving us the opportunity to make this right.

Rated 1 out of 5 stars

iPhone 17 Pro Leather Case - poor quality and doesn’t fit!

I bought a leather case for my new IPhone 17 pro and I’m really disappointed with the quality.

I have quite a few Bellroy products and usually swear by them - bags, wallet, sling bag, packing cubes etc. and they’re all great.

The phone case however is flimsy, feels plastic-y and is very slippery. Doesn’t feel like a quality product. It also doesn’t fit the phone properly, leaving the left hand side slightly loose.

It also seems quite tricky to return things- I’ve emailed customer services but there doesn’t seem to be a straightforward returns process. Though I’ve never had to return any of their products before!

September 26, 2025
Unprompted review
Bellroy logo

Reply from Bellroy

Sorry to hear that your Bellroy purchase didn't hit the mark for you. The case is flexible by design to allow ease of inserting and removing your device. Any gaps in fit can be minimized or eliminated by massaging the sides of the case where it has bent out during case insertion.
Our returns team has contacted you with return instructions, but will be in touch again shortly with updated information.

Rated 1 out of 5 stars

I'm very disappointed with the mint…

I'm very disappointed with the mint green leather case. It looked like 10 years-old in a week, paint very quickly wore off without any extra harsh usage. In 3 months, leather is coming off the base of the case, and started ripping. It certainly didn't worth $50 - any $10 case would have been more durable and nicer looking.

September 27, 2025
Unprompted review
Bellroy logo

Reply from Bellroy

Hi Judit, we would love the chance to review your quality concerns, as that sounds like faster than normal wear and tear. Please contact support@bellroy.com with images and proof of purchase so it can be reviewed under our warranty policy.

Rated 5 out of 5 stars

New phone new Bellroy

Ordering online is simple and the product description and dimensions delivered were exactly as described and delivery was prompt. The quality was better than I could have hoped for and will protect the new phone for the future. My last Bellroy held its own for more the 7 years and was only upgraded for a phone of different dimensions.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

One of the only brands I am loyal to

One of the only brands I am loyal to, and one of the only brands I will remain loyal to. All the products from them are seamless, sleek, high quality, and overall amazing. I wish it was a little cheaper, but thats the price you pay for quality.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

I have many Bellroy products and love them all.

I have many Bellroy products, bought either direct from the online website or other stockists.

I find the quality of their products to be first class, even against other leading products from AER and Peak Design that I own. In fact, on a recent holiday to Italy, I chose to take my PackLite backpack over my more expensive AER City Pack Ultra due to its better versatility and weight.
Bellroy service is excellent and even though I live out in the country, their delivery is always timely and trackable.

I highly recommend Bellroy products and while I will always research and inspect, I have no doubt I will continue to return to Bellroy!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Fast delivery, Quality product- the material is far better than I expected. Value for money.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Top Quality Products and Service

Over the last few years I have amassed quite a collection of Bellroy products including Apple Watch bands, iPhone and Pixel cases, a sleeve for my MacBook, a tech backpack and a tech organizer. The quality is first rate and delivery has always been quick. I had to make a warranty claim for a watch band and it was handled to my complete satisfaction.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

High Quality Products

I have purchased several Bellroy products over the years and seen the high quality and high standard of workmanship maintained - this is despite the company growing bigger. Very happy with my purchases.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer of Bellroy products

I have been using Bellroy for many years in outfitting my travel and personal needs.
Their products are both functional and well designed without compromising quality.

The purchase and shipping was also hassle free.

Keep up the good work BELLROY

Satisfied Customer

Troy

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Bellroy looks and feels good

I own a lot of Bellroy products, including wallets, key holders, rucksacks, duffels, and slings. I love this gear. I do shop around, but I always seem to come back to this brand. On a couple of occasions, I have had to contact customer service, and I haven't been too despondent, so that's pretty good too.
Would I come back - yeah

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

The quality of Bellroy items!!!

The quality of Bellroy items is fantastic! We own a duffle bag, backpack, sling bag, wallet and phone case and can recommend all of them. The shipping is so fast and the customer service is incredible. Will definitely be buying from Bellroy again.

September 2, 2025
Unprompted review

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