BEAR - Stone Reviews 80

TrustScore 4.5 out of 5

4.6

57 High Street, ST15 8AH Stone, Staffordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bear is exceptional. My number one in Stone for their delicious coffee. The staff are always so welcoming and friendly. It’s a great location to work from, with ample sockets and dog friendly.

Rated 2 out of 5 stars

Really disappointed. We had the sourdough toast with avocado and pea. The sourdough toast was the but of the bread, there was only the slightest amount of avocado and just full of the cheapest ing... See more

Rated 5 out of 5 stars

We visited without a booking and found the service was great. The food was excellent. The attention we were given throughout our stay was brilliant. I would recommend Bear to anyone wanting good food... See more

Rated 4 out of 5 stars

The number 1 place to enjoy excellent coffee, great surroundings and always pleasant & helpful staff. Would be 5 stars but for some reason we still can’t pay for our refreshments with cash, but we ca... See more

Company replied


Company details

  1. Coffee Store
  2. Breakfast Restaurant
  3. Brunch Restaurant
  4. Coffee Roasters
  5. Coffee Shop
  6. Coffee Wholesaler

Written by the company

BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.


Contact info

  • 57 High Street, ST15 8AH, Stone, Staffordshire, United Kingdom

  • 01785819053

4.6

Excellent

TrustScore 4.5 out of 5

80 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best Coffee in Town

Bear is exceptional. My number one in Stone for their delicious coffee. The staff are always so welcoming and friendly. It’s a great location to work from, with ample sockets and dog friendly.

May 8, 2025
Rated 5 out of 5 stars

We visited without a booking and found…

We visited without a booking and found the service was great. The food was excellent. The attention we were given throughout our stay was brilliant. I would recommend Bear to anyone wanting good food at reasonable prices. The staff went above and beyond! Well done!!

April 6, 2024
Unprompted review
Rated 2 out of 5 stars

Really disappointed

Really disappointed. We had the sourdough toast with avocado and pea.
The sourdough toast was the but of the bread, there was only the slightest amount of avocado and just full of the cheapest ingredient of peas!!!!!
We had two lots and both were the but end of the bread, I don’t even know how that’s possible!!!
On one we had an additional portion of feta and this was the slightest amount of sprinkling on the top.
Overall extremely dissatisfied and disappointed!!

February 10, 2024
Unprompted review
Rated 2 out of 5 stars

Really disappointed with my first visit…

Really disappointed with my first visit here. I was looking forward to the Buddha bowl but it didn’t live up to its expectations (or name for that fact) not only was it a PLATE but for £9 all you get is 3 small falafels cut in half, a smear of Humous and a tablespoon of grains with spinach. As a starter it would be tasty, as a main for lunch as it was listed I was very underwhelmed. A Buddha bowl is supposed to be a BOWL filled to the brim with a host of tasty delights, and whilst everything listed on the menu was present, I was just sorely disappointed with the quantity for the price.

May 7, 2023
Unprompted review
BEAR - Stone logo

Reply from BEAR - Stone

Thanks for the review and feedback - I'm sorry that you felt a little underwhelmed by your experience with us recently.

As you can see from many of our previous reviews, we receive lots of compliments on the quality and value of our food, so I can only apologise that your experience with us didn't meet up to our usual high standards.

Please rest assured that I will pass your comments on to our Group Head Chef for him to look in to with the team. We'd love for you to come back and see us again to allow us the opportunity to show you how great our food really is! :)

Rated 5 out of 5 stars

We have eaten here so many times

We have eaten here so many times, the food is fantastic, staff are friendly and helpful, service is superb, one of our favourite places to eat, love it. Oh and you can bring your dog as well :-)

February 18, 2023
Unprompted review
BEAR - Stone logo

Reply from BEAR - Stone

Thanks for the fab review! It's great to hear that you always enjoy your visits - we always love having you :) Can't wait to see you again soon!

Rated 5 out of 5 stars

Seb was amazing

Seb was amazing. We weren’t happy with the quality of our drinks however this was sorted and our order was quickly amended. Thanks Seb , will definitely return. X

February 25, 2023
Unprompted review
BEAR - Stone logo

Reply from BEAR - Stone

Oh this is so great to read! So pleased to hear that Seb looked after you so well. Thank you for the lovely review, we're already looking forward to your next visit! :D

Rated 5 out of 5 stars

very friendly staff

very friendly staff, lovely food, excellent experience

September 3, 2022
BEAR - Stone logo

Reply from BEAR - Stone

Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!

Rated 5 out of 5 stars

Excellent food

Excellent food. Lovely environment.
Great for vegan and vegetarian.

September 17, 2022
BEAR - Stone logo

Reply from BEAR - Stone

Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D

Rated 5 out of 5 stars

Great coffee and cake

Great coffee and cake. Lovely friendly staff too!

September 21, 2022
BEAR - Stone logo

Reply from BEAR - Stone

Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!

Rated 4 out of 5 stars

A lovely café bar

A lovely café bar to eat, drink, rest and actually enjoy work! I spent a relaxing hour or so logged into work. The coffee was excellent and the service first class. A friendly atmosphere and one to which I'll definitely return. Thank you and see you all soon

September 2, 2022
BEAR - Stone logo

Reply from BEAR - Stone

Thanks so much for the review! We're so glad that you came to try us out and had such a great time :) If there's anything we could do differently next time to make sure we reach 5 stars, please let us know. Can't wait to see you again very soon!

Rated 5 out of 5 stars

Very satisfying

Very satisfying, good vibe.

July 25, 2022
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Reply from BEAR - Stone

Thank you! Looking forward to seeing you again soon :)

Rated 4 out of 5 stars

Nice overall

Service is not always prompt - ut can be a longish wait for hot drinks.

Food is good quality and fairly priced.

July 8, 2022
BEAR - Stone logo

Reply from BEAR - Stone

Thanks for the review and feedback! It's great to hear that you enjoy your visits, however I'm sorry to hear that you have experienced unusual delays on drinks during previous visits. I'll be sure to pass your comments on to the relevant people. :) Hope to see you again very soon!

Rated 5 out of 5 stars

A great place for breakfast or brunch

Friendly staff and fantastic food.

Pretty good value for money.

July 4, 2022
BEAR - Stone logo

Reply from BEAR - Stone

Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, funky decor & most important very tasty breakfast. Wish we lived closer!

July 2, 2022
BEAR - Stone logo

Reply from BEAR - Stone

Thanks so much for the great review! So pleased to hear that you had a fab time :) We wish you lived closer too! Already looking forward to seeing you again very soon!

Rated 5 out of 5 stars

Great service

We had a group booking. Great service from the team at Stone and food was delicious

June 16, 2022
BEAR - Stone logo

Reply from BEAR - Stone

Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D

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