This review is concerning service ticket CS-19018. I was very impressed with the speed with the initial response to my issue. Mark struck the right tone with his concern and acknowledgement of the pro... See more
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See what reviewers are saying
I purchased a benchmark golf daddy and absolutely love. When I was closing the tri pod one for the legs broke. I immediately contacted the company and within minutes I got a response from Coach Mark... See more
I really wanted this to work for my husband, but due to several back surgeries he was not quite ready to pick up a golf club quite yet. Mark made the return quick and easy. Hope to revisit Benchmark... See more
Had an issue with shipping since I bought it through the shop app (not directly through them) I emailed customer support and coach Niqui was super helpful and resolved it very quickly! Thank you so mu... See more
4.3
Excellent
285 reviews
No recent history of asking for reviews
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Customer service is beyond quick and…
Customer service is beyond quick and efficient.
June 7, 2026
Unprompted review
Prompt response
June 5, 2026
Unprompted review
I need to return my order because my…
I need to return my order because my son has the same product already
I am waiting instructions how to make the return and get the refund
June 7, 2026
Unprompted review
Well when I ordered a Golf Daddy
Well when I ordered a Golf Daddy, I accidentally ordered it to the wrong address. So I sent an email to request a change and Coach Nikki was a great help! She was very quick to respond to my email and very considerate. She is a great worker and was lucky to have her to help me!
June 7, 2026
Unprompted review
Great customer service
Great customer service. I am justcwaiting to get my replacement mat.
June 4, 2026
Unprompted review
Terrible product with even worse customer service
The customer service is absolute garbage. Essentially there is no customer service, no one real to talk to only the stupid AI thing on the site. And no one responds when you email them. The site told me that a return label had been emailed to me and nothing was in my inbox or junk folder. Was told by the AI on their site a customer service ticket had been issued. That was started two weeks ago and not one email from them yet. Also the app is garbage as well. Do not waste money on this scam.
May 19, 2026
Unprompted review
Coach Nikki was great checking if i got…
Coach Nikki was great checking if i got all the info was looking for regarding my order confirmation#
Thanks
June 5, 2026
Unprompted review
Coach Nikki
Coach Nikki was extremely helpful & courteous.i was worried about a delivery from Golf Daddy that wasn’t delivered. My question was investigated and answered quickly!
Resolved all my questions & will order again!
June 4, 2026
Unprompted review
The AI assistant was quick to respond…
The AI assistant was quick to respond and send to human to solve
May 31, 2026
Unprompted review
Coach Nikki was super helpful when I…
Coach Nikki was super helpful when I accidentally double ordered this for my husband for Father’s Day!
They responded quickly and had the problem solved within the hour!
I am excited to gift this to my husband on Father’s Day!
June 4, 2026
Unprompted review
The app is a lot fun
The app is a lot fun. Its not going to be the most perfect simulator but its helpful getting practice swings at home and much more affordable option to use your clubs at home. I had some issues with the mat, but Coach Mark was super responsive with my issue and quickly processed a replacement mat. Really helpful customer service
June 3, 2026
Unprompted review
The product came in quick
The product came in quick . Unfortunately we had to send it back , but the service was excellent with the return .
May 31, 2026
Unprompted review
I purchased the Golf Daddy before…
I purchased the Golf Daddy before realizing our ceilings are too low to use this product. I immediately contacted customer service. Coach Mark was extremely helpful and efficient with getting my refund. I will keep this company in mind for any possible purchases.
June 1, 2026
Unprompted review
Good pre-sales customer service
My Sales Rep coach Mark did a great job answering all of my questions and assisting with the ordering process
June 1, 2026
Unprompted review
Mark was very helpful after i explained my issue…
Mark was very helpful after i explained that i ordered this product by mistake since my mom got me one for my birthday. He explained that once i receive this product i can email him and get started on the refund
Very polite and a job well done
June 1, 2026
Unprompted review
Had a delivery issue
Had a delivery issue, and the response was extremely fast and helpful. Found the delivery with no issues. Great customer service. Coach Mark was great.
May 31, 2026
Unprompted review
Very self explanatory
Very self explanatory
But I didn't see where to out my email you were asking for was that suppose to be a pic
May 31, 2026
Unprompted review
5 star so far
5 star so far. I accidentally ordered 2 and requested they change my order and issue a refund for 1 and it was done in less than an hour.
May 30, 2026
Unprompted review
Talked to Coach Nikki who help resolved…
Talked to Coach Nikki who help resolved our problem quickly and efficiently.
Recommend
May 29, 2026
Unprompted review
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