I used to really love this app. It was a great way to earn a little extra money. Cashing out easily was a great experience. However - in my own attempt to save up a little for the holidays - I saved u... See more
Company replied
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Review summary
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Based on these reviews
This app/program has been degraded with lower daily payouts, and now much longer wait for money to be distributed. I requested a payout on Feb 19, and as of March 11 have yet to see it. Very disappoi... See more
Company replied
I’ve been using Benjamin for almost a year now and at the beginning, I used to never have problems with withdrawing, and now I have withdrawals that have been queued since December that have not been... See more
Company replied
Benjamin used to be a great app. Then they changed payouts and I have now been waiting since between December 10th, 2025 and February 4, 2026 for $174 to be withdrawn. And you can’t get an actual pers... See more
Company replied
2.2
Poor
2K reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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Dying Business Refusing To Pay
Doesn't pay out and ignores users while providing automated responses telling you to wait an undisclosed amount of time to get a human response- which will never come. They've shut down/locked up social media accounts to prevent users from providing public facing reviews
EDIT (3/24): despite the reply here benjaminone still has not resolved this issue AND they keep closing my ticket requesting answers by saying that the withdrawal is in the "processing queue" and that I will be notified "when its in the queue". I am having to manually reopen the ticket on their support site.
March 1, 2026
Unprompted review
Reply from benjaminone.com
Hello Shardi Insp,
It's disheartening to hear about your experience with payouts and the lack of communication you've faced. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may cause. We appreciate you sharing your concerns, and we want you to know that we've escalated this internally to ensure it receives the attention it deserves. Your feedback is really important to us, and we genuinely hope for a better experience for you in the future. Thank you for voicing your thoughts!
Complete scams!!
Complete scams!!! No pay out finding new ways not to give their customers money
February 5, 2026
Unprompted review
Reply from benjaminone.com
Hello Mrs. Susan Harward,
It sounds like you're feeling quite let down by the payout process. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how this may be frustrating, and we want you to know that we've escalated this matter internally to ensure it gets the attention it deserves. Your feedback is crucial, and we hope for a positive resolution moving forward. Thank you for reaching out!
Started off wonderfully…
The app started off wonderfully! And then it turned to crap. Just like everyone else, I’ve been waiting on a cashout for months. Since December 16th to be exact. It is now March 19th… and still no word when it will process. No response from customer service. And their Facebook page has been deleted. It’s only $36.94 but that would have been great to have for Christmas like I (and many many others) was expecting! I hate to agree but it seems this app has become a scam :(
March 19, 2026
Unprompted review
Reply from benjaminone.com
Hello Jessicapepp,
It’s disheartening to hear about your experience with the cashout delays, especially after a promising start. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Waiting for months, particularly during the holiday season, can be incredibly disappointing. We appreciate you sharing this feedback, and we’ve escalated your concerns internally regarding the lack of response from customer service. Your voice is important to us, and we’re committed to improving the experience for everyone. Thank you for your patience during this time, and we hope to resolve this for you soon!
I have been waiting for a month fo never got my payr my…
I have been waiting for a month for my money and it never said nothing about having to wait for your money it's b******* I'm deleting the app and I'm putting a review on Facebook letting anyone know that plays it not to bother with it it's nothing but a scam
February 18, 2026
Unprompted review
Reply from benjaminone.com
Hello Patricia antognoli,
It sounds like you’ve had a really disappointing experience waiting for your payment, and I truly empathize with the frustration this has caused you. I encourage you to reach out to our customer support team at socialhelp@benjaminone.com, as they can provide assistance and help resolve this issue for you. We appreciate you sharing this feedback, and we hope you’ll reconsider your decision. Thank you for your patience, and we’re here to help!
Accumulated funds to withdraw but still waiting after 3+ months
I downloaded and started using this app because it had such great reviews. Why not earn $ for playing games? But after their update in December, it has become impossible to withdrawal funds. I currently have 3 withdrawals from $25-38 (nothing large), the first was requested December 9. I have received none. I’ve decided to quit using the app until I actually start receiving funds. There are so many of these kind of apps out there, so don’t waste your time with this one.
March 19, 2026
Unprompted review
Reply from benjaminone.com
Hello Victoria,
We appreciate you sharing your experience and are genuinely concerned to hear about the long wait for your withdrawals. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. It's disappointing to experience such delays, especially after initially enjoying the app and looking forward to earning rewards. Your feedback is crucial, and we’ve escalated this internally to address the concerns raised. We hope to see improvements soon, and thank you for your patience during this time.
Bait and Switch
I’ve been using this app for a long time playing the games, but so far I have been waiting 99 days for my cash withdrawal. Their customer service just circle jerks you but nothing is ever resolved.
December 9, 2025
Unprompted review
Reply from benjaminone.com
Hello Mercedes Mullica,
It’s concerning to hear that you’ve been waiting for your cash withdrawal for such an extended period, and we truly appreciate you sharing this experience. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how disappointing this may be and understand the frustration it can cause when it feels like your concerns aren’t being addressed effectively. Your feedback is important, and we’ve escalated this matter internally. Thank you for bringing it to our attention; we’re committed to enhancing the user experience for everyone. We hope to resolve this for you soon!
I have had multiple withdrawals in a…
I have had multiple withdrawals in a queue since Dec 9,2025 it’s now the middle of March and I’m still waiting. It originally said 3+ days for payment and now there is no time frame for payment. Complete an offer and you have to wait until it says it can go into your account for withdrawal. This app used to be awesome and I would have given it 5 stars but since all of the apps updates I am really ready to delete it. But I want my money and they don’t need to charge me for the 99 cent instant withdrawal because it’s not instant when I’m waiting over 3 months.
December 9, 2025
Unprompted review
Reply from benjaminone.com
Hello Angel Nunn,
It sounds like you’ve been waiting an incredibly long time for your withdrawals, and we truly appreciate you sharing your experience. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how disappointing it can be to see extended delays, especially when the initial timeframe was much shorter. Your feedback is important, and we’ve escalated your concerns internally. Thank you for bringing this to our attention; we’re dedicated to enhancing the user experience, and we hope to see improvements soon.
This app is not legit to what they say!
I used to love this app. It was my go-to app for gaming. Payouts were very quick and easy. After about a year of playing with them, it's impossible to get payouts! And you can't reach an actual person through customer service. They send you automated messages saying the same thing about having withdrawal limits due to high demand. Very poor customer service! I requested a payout on December 10, 2025 and still haven't received it!
March 18, 2026
Unprompted review
Reply from benjaminone.com
Hello Danielle Parkes,
It’s clear you’ve encountered significant challenges with payouts and customer service, and we appreciate you sharing your experience. We recognize how disappointing it can be to wait for a payout, especially after previously enjoying the app. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback is important, and we’ve escalated your concerns internally. Thank you for bringing this to our attention; we’re committed to enhancing the user experience for everyone. We hope to resolve this for you soon!
Read the Review on LINE - Doesn't Pay the Users
This app does not meet the basic expectations of the user. I met the basic requirement to receive my money $25.00, but have not received it. I have sent emails, screen shots, and posted on Apple, but receive the same message each time. The money has not left the QUE since January 23rd. It now has been more than two months. I use multiple apps like Benjamin and this is absolutely the worst. You can not trust the company.
March 18, 2026
Unprompted review
Reply from benjaminone.com
Hello Susan Elizondo,
It’s clear that you’ve experienced significant delays in receiving your payment, and we truly appreciate you bringing this to our attention. We recognize how disappointing it must be to meet the requirements and still not have your funds processed, especially after reaching out multiple times. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may cause. Your feedback is invaluable, and we’ve escalated this internally to ensure your concerns are addressed. Thank you for sharing your experience; we’re committed to improving the overall user experience, and we hope to resolve this for you soon.
Benjamin does everything possible to…
Benjamin does everything possible to avoid and delay paying honest gaming and survey people.
When you earn points, you have to go and claim them. Then, in almost all cases, once claimed, we must wait 2 months to withdraw the reward. I was told this is to be consistent with similar sites. That is..
A FLAT OUT LIE!!
I regularly use a dozen or more survey/gaming/shopping reward sites.
And none of them..NONE hold your rewards for 60 days.
Many are immediately paid out, while a few may take 4 or 5 days.
But WAIT...It gets worse!!
On 02/28, i cashed out rewards from 7 different sites I use. Of the 7, I received payouts to PayPal or Amazon gift cards all within 3 days except for 1 site.
And that site??
Well Benjamin of course.
Now you must understand that the money I chose to withdraw was money that had been in the 60 day delay. So earned 2 months ago. And upon cashing out my money finally, I was informed that it was going into the "Queue" !! And would be release "sometime" basically.
Benjamin's suspicious Queue where money disappears for long long LONG periods of time! My money I earned 2 months ago, went into the DREADED "Queue" 17 Days ago, and I have no idea when it will be released!! So now waiting 77 DAYS for $$ I honestly earned.
My comments to the Benjamin Customer Service people and executives are.
You should begin immediately hold back your own DAMN pay for 60 days. And when it's ready to be released, you can shove it up....
Your QUEUE!!!
I have received BENJAMIN'S response.
And I don't care WHAT THEY CLAIM, of the dozens and dozens of survey and gaming sites in have used over now a 5 year period. None of them. And I mean NONE OF THEM freeze your earnings for 60 days and then throws them in an indefinite period in some stupid Queue with the excuse that it takes time to get through all the payouts That's BS and you know it!
It's probably because this is the most mismanaged site for survey takers and gamers
NO WONDER YOUR RATING SUCKS!!
February 27, 2026
Unprompted review
Reply from benjaminone.com
Hello David,
It sounds like you’re feeling quite let down by the delays in receiving your rewards, and we truly appreciate you sharing your experience. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. The waiting period for cashing out can understandably be frustrating, especially when you compare it to other platforms. Your feedback is valuable, and we’ve escalated this internally to ensure your concerns are addressed. Thank you for taking the time to express your thoughts; we’re committed to improving the experience for all users. We hope to provide a more seamless experience for you in the future!
Been waiting since late September 2025…
Been waiting since late September 2025 and still no payments!!! I have 178.00 still pending since December!!! I just log in daily and I quit playing any games or watching ads !!!! Because they make money and they have no intentions of paying out!!!!!!!!!! I’ve been a member for 4 years and never had any issues until late September 2025!!!! Don’t download the app!!!
September 25, 2025
Unprompted review
Reply from benjaminone.com
Hello Denise Bouska,
It sounds like you've been facing some significant delays with your payments, and we truly appreciate you sharing your experience. Your loyalty over the past four years means a lot to us, and it's concerning to hear about the issues you've encountered recently. We encourage you to reach out to our customer support team at socialhelp@benjaminone.com, as they can assist you further with your pending payments. Thank you for bringing this to our attention, and we hope for a resolution soon.
Used to be great but now they don’t pay…
Used to be great but now they don’t pay out!! It’s crazy how you used to be able to cash out no problem. Had an issue, no worries, they were there with actual people to help. Now, they don’t pay out at all. Surprised they have a trust pilot score of 2.4 currently since everyone is stating the same thing. Anyways, I’ve been in the queue since Dec 18th with about $178 just sitting in limbo I guess. Every time you try to contact them, you get a very generic response and even when you leave a bad review, it’s always the same response “We are so sorry you’re experiencing issues. Just know that since the update, we have had to limit withdrawals due to the high demand. Thank you for letting us know and we are here to help”. Should say “ Just know since the update, we are aware that no one is able to withdraw any money and you are pissed but please know that we don’t care and don’t intend to help in any way”.
March 16, 2026
Unprompted review
Reply from benjaminone.com
Hello Christina Harold,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, and it’s clear that you've faced significant challenges with cashing out. We understand how frustrating this situation must be for you, especially with your funds in limbo since December 18th. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your concerns have been escalated internally, and we are committed to improving our service and support. Your voice matters, and we want to ensure your concerns are heard. We’re hopeful for a resolution soon, and we appreciate your patience during this time.
i use to love this app
i use to love this app. then they changed it and i've been tryin for days to get ahold of support and no response each time. i can't cash out now. this app is terrible. first they put your money in queue and now they have instant cash but they don't let you cash out when you hit the 25 threshold. it' become zterrible completely unusable. do not get scammed by this app and waste your time, and i still cant get ahold of anyone.
edit- i still haven't heard from support and this is the first withdrawal i've tried since you all have been back up in december i believe.
March 5, 2026
Unprompted review
Reply from benjaminone.com
Hello Josh Fisher,
It's disheartening to hear about your experience. We recognize how important it is to access your funds and get timely support. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may be, and your feedback regarding the cash-out process and support responsiveness has been noted. We appreciate you bringing this to our attention and have flagged it internally to help improve the situation. Thank you for sharing your thoughts, and we hope for a better experience for you moving forward.
was good once but no more
Well let’s see, their December 2025 update is absolutely crap. I’ve been waiting since December for nearly $300. I’ve also had games just stop rewarding before their time, worth nearly 130 on multiple games, plus the way you have to wait for your rewards in a cash que now. It’s utter bs and no one from customer “service” answers emails or anything. Beta testers should have been grandfathered in to keep their previous options instead of this crap.
December 9, 2025
Unprompted review
Reply from benjaminone.com
Hello Trish,
It sounds like you’ve been experiencing some significant challenges, and we truly appreciate you sharing your thoughts. The issues with your rewards and the delays you've faced are important, and we’ve escalated this internally to ensure it’s addressed. Your feedback about the changes and customer service response is invaluable, and we’re grateful for your patience as we work through these matters. If you need immediate assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for letting us know!
In response to the answer from them, it is now March 20,2026 and still waiting for the money. It seems to me it is business as usual.
They used to be okay with payouts starting at $25…then in November 2025 they updated and I had to wait until December 3 2025 to cash out. On December 15, 2025 I cashed out $40.89, here it is March 14, 2026 and still waiting. Contacted them multiple times all I get is be patient it is in the que.
March 13, 2026
Unprompted review
Reply from benjaminone.com
Hello Teresa K.,
Thank you for sharing your experience with us. It sounds like the delay in receiving your payout has been quite challenging, especially after previously having smoother transactions. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly appreciate your patience during this time, and we want you to know that your feedback is important. We've escalated this matter internally to ensure it gets the attention it deserves. Thank you for bringing this to our attention, and we hope to resolve this for you soon!
Total Scam. Don’t Waste Your Time
I’ve been a long time user of Benjamin and have watched its rapid decline with concern. I’ve patiently waited for my withdrawals through ‘our systems are too busy, try again’ to now having FOUR pending withdrawals in their system totaling $200, one of which dates back to December 2025! I’ve contacted customer service numerous times to receive the same canned response that they’ve received ‘a high volume of requests’ and that I should continue to be patient, my withdrawal will be processed. I have no faith in this company and encourage everyone with concern to file a complaint with the Federal Trade Commission and their local Attorney General for fraud. Clearly this company does not have the funds to make good on our claims and is just stringing us along and pocketing advertiser dollars. Shame on you, Benjamin.
March 9, 2026
Unprompted review
Reply from benjaminone.com
Hello Kellyann Dinoff,
It’s truly disheartening to hear about your experience with pending withdrawals and the lack of satisfactory responses from our team. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and I can imagine how frustrating this must be for you. The lengthy wait, especially for requests dating back to December 2025, is understandably concerning. We appreciate your long-time support and the feedback you’ve provided, which we have escalated internally for further review. Your experience is important to us, and we’re committed to addressing these concerns. Thank you for sharing your thoughts, and we hope for a resolution that restores your faith in us.
My account and rewards disappeared
I played every day - had a rewards balance of $134 plus many pending rewards - all of a sudden everything disappeared and I had a message that my “session has expired” and I needed to sign back in …. But there was no place to sign back in. It made me a totally new account with $0 balance. I am beyond pissed because I earned the rewards and had spent months accumulating them. This is crap. Don’t use this ap!
March 13, 2026
Unprompted review
Reply from benjaminone.com
Hello Connie Fuller,
It’s disheartening to hear about your experience with your account and rewards. Losing hard-earned rewards can be incredibly frustrating, especially after dedicating so much time to the app. We truly empathize with the inconvenience this has caused you. Your feedback is invaluable, and we appreciate you sharing this with us. For more assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for your patience and understanding, and we hope to resolve this for you soon!
Three months no cash out payment or help
Three months. 3 months now I am still waiting for my payment. 3 friken months. Dec 11 after momths of billion add game time I earned the cashout threshhold of 50 DOLLARS that they randomly three months earlier stopped cashouts for 3 months and when cashouts started again the threshhold was raised to 50.
I cash out Dec 11. Three months later it says still in queue pending processing bullcrap. No change in 3 months. When you reach out you either get a generic message about how theres new features and a high volume of cashouts no answers. All automated emails. All bullcrap. Dont waste time or money on this thing or the games to earn rewards cause you end up just wasting money on games and getting no reward at all for it. Should be illegal to false advertize and scam the way they do considering what they make off adds and they make you watch an add in every game every 2 minutes.
Edit: your response is the same generic bullcrap yall have been trying to feed me for over 3 months!! Proving my damn point! No help. No resolution just bs garbage
March 11, 2026
Unprompted review
Reply from benjaminone.com
Hello B GAINES,
It’s disheartening to hear about your experience with the cash-out process and the delays you've faced. Waiting for three months without any updates can be incredibly disappointing, especially after investing so much time. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and I truly empathize with the frustration this may cause. Your feedback regarding the communication you received is invaluable, and we have escalated this matter internally to ensure it receives the attention it deserves. Thank you for sharing your thoughts, and we hope for a resolution soon that meets your expectations.
Is it now a scam to force the use of Acebet?
Still waiting on a payout.
Its been over 30 days and it still says prossecing, there is no time line as time line as to when it will be available and thats after they charge .99 cents to even start the process.
Now the only way to get your money out without paying a fee is to use Acebet a casino app.
I will be looking for other platforms to play games and do surveys, tat actually pay like they promise.
If it wasn't for this withdrawal issue it would bump up the rating signifigantly.
February 6, 2026
Unprompted review
Reply from benjaminone.com
Hello Christine Cassidy,
Your concerns about the payout process are certainly valid, and we appreciate you sharing your experience. Waiting over 30 days for a payout can be incredibly disheartening, especially when fees are involved. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and I understand how frustrating this may be for you. We have escalated this matter internally to ensure your feedback is addressed. Thank you for your patience, and we hope for a resolution that meets your expectations soon.
You can start by issuing out my funds
You can start by issuing out my payment. I did a cash out for 25.00 on 1/02/2026 and I have not received it yet. According to your rules payouts take 3-5 days, it said nothing about months
March 11, 2026
Unprompted review
Reply from benjaminone.com
Hello Maral Gholson-williams,
It's concerning to learn that your payment has not been received after your cash out request. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Waiting for funds longer than expected can be quite challenging, and I truly empathize with the frustration this may cause. We appreciate you bringing this to our attention, and we've escalated your situation internally for further review. Thank you for your patience, and we hope for a resolution soon.
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