I ordered on 11.11.2023 and had to wait weeks for my return. I had to contact customer support several times. I have been waiting for my refund since January. Since then, I have contacted Benklark 15... See more
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We ordered the 9th of August, we are more than 1 month later and we don't received any feedback or info about the order. We sent a lot of e-mails, message on Instagram but no response. We require... See more
Company replied
Horrible customer service. They don’t offer any details on your order unless you email and ask, then they respond saying “have trust in us and be patient”. What business responds to a customer saying... See more
Company replied
Luckily I paid with paypal and was able to get my money back. Never sent the product and the website seems to be shut down. Terrible business practice. Also, they have limited comments on their IG pag... See more
Company details
Written by the company
We believe in a wardrobe of sustainable, versatile and elegant clothing. To achieve it, our idea is to launch each new edition on preorder. Thanks to your pre-orders, you help us produce new items in precise quantities, without wasting fabrics. The only thing we ask is a little patience: The time it takes for our supplier to deliver the fabrics in the right quantities and for your products to be manufactured by our workshop and delivered to your doorstep. Generally, it takes us 4 to 5 weeks. And if you ever don't want to wait and decide to cancel your pre-order, you can do it at any time.
Contact info
19 rue beranger, 75003, Paris, France
- contact@benklark.com
- benklark.com
It’s been 4 months since my order no…
It’s been 4 months since my order no delivery. I’ve been told every time I’ve emailed in that it’s arrived into the Uk and would be with me next week: then nothing. I’ve requested a refund and still after a week have had no reply.
Clothes looked good but service is horrendous
March 24, 2023
Unprompted review
Reply from Benklark
Hello,
Our customer service is supposed to answer to your request in less than 24h. An agent will contact you as soon as possible to fix the situation. Sorry about this experience. Your satisfaction is our top priority and your review is assisting us in improving this aspect.
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