Benshop Reviews 

59
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

SCAM!!!! I ordered 2x home/ bar table since September 2021 hoping it will come before Christmas but until now it hasn’t come… I have emailed them so many times but no answer? Do not buy from... See more

Rated 1 out of 5 stars

Appalling service as the company could not supply the goods. I was informed that the watch I was interested in would arrive between 3-5 days but two weeks later it had not arrived and it was a birthd... See more

Rated 2 out of 5 stars

Bought a brand new Seiko watch from them in July'19 and didn't receive a stamped warranty card with the watch. Emailed them about it and never had the courtesy of a response. Without it, Seiko won't... See more

Rated 3 out of 5 stars

Here comes another Asian (Korean or Chinese - I don't know!) company which pretends a British company. The products they sell may be pukka, but very slow delivery because they need to import your o... See more

Company replied

Company details

  1. Watch Store

Information provided by various external sources

We Offer Casio G Shock, Baby-G, Pro-Trek, Edifice, Fossil, Diesel, Outgear, Sheen & Seiko, Citizen Watches at Special Discount price, We Sale only 100% Genuine Watch, you can Check at your Local Service Store or Online by Serial Number, We offer One Day Delivery & Free Delivery in all over United Kingdom.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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2.3

All reviews

(59)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Found heavy discount on camera

My wife and I searched separately to check canon power shot G3X cam online. As per my colleague’s recommendation I found it in 37% off on Benshop. I beat her to it. She had to cancel her ordered since I got a good deal here. Not to mention, the product as well as the service was great. I got within a week that is not bad. Customer support is positive. I just suggest them to make shipping a bit faster at least within EU. Otherwise they are doing great work.

January 24, 2019
Unprompted review
Rated 5 out of 5 stars

100% authentic seller

Recently received a rangeman that is no doubt exquisitely gorgeous. I got it checked from a local Casio seller for the authenticity and they approved to be original. Before purchasing I enquired a round of question answers on chatting. Scott, the customer help guy was really prompt and kind. I was given additional discount code on bargaining. Benshop sells 100% genuine products. Highly recommended.

January 11, 2019
Unprompted review
Rated 5 out of 5 stars

I purchased from this store twice

I purchased from this store twice. They are so nice, that they gave me some discount upon asking. Both the time, I asked for coupon codes on live chat, they gave me. This is my suggestion to anyone who is seeking for some price deduction, ask directly on ‘Online Chat’.

January 5, 2019
Unprompted review
Rated 5 out of 5 stars

Satisfying experience with benshop

Was dubious initially, but shopping with them came out to be really nice. Actually bit concerned for the packing standard of my parcel but it was sent nicely like a pro, more than happy to see that. I approve them as one of the best sellers.
Would add that warranty was not in the box but later they sent it to me via pdf format. Thanks for your service.

January 4, 2019
Unprompted review
Rated 5 out of 5 stars

Great in terms of service

A Nikkon camera along with the lense is my very first purchase. At that time this is somewhat like a risk but I took it cause do not want to lose the opportunity to have it on heavy discount. Very nice seller, cleared all my doubt and delivered both my products just after 3 days of payment. Products received all new and authentic. Would love to buy again.

January 2, 2019
Unprompted review
Rated 5 out of 5 stars

Benshop store is the place to buy branded watches..

Extremely happy to receive my G shock watch that I purchased from Benshop.co.uk. The biggest factor I bought from Benshop is their low price and brand authenticity commitment. It is delivered to my doorstep in fair time. It looks elegant and I am exciting to do more shopping on Benshop in near future. In my opinion, it the best place to buy branded watches in reasonable price.

December 31, 2018
Unprompted review
Rated 1 out of 5 stars

Selling items not in stock

Selling items not in stock. Issues with getting your payment back.
I had to open a case at paypal to get refund.

December 31, 2018
Unprompted review
Benshop logo

Reply from Benshop

Dear valued customer, thank you for your review, we are sorry for the mishap. We were away for the weekends + Christmas holidays. We tried to re-order the watch, that's why it took longer for the refund, we wanted to see our clients happy. We have the item in stock and got relisted back. We always aim to ensure that all items on our website are in stock and despatched.

Rated 5 out of 5 stars

Best among their own kind (GA-100L-8A)

Best among their own kind (GA-100L-8A)
Beautiful khaki colored watch I just added to my Casio watches collection. Before purchasing from Benshop I visited the chatting line, got prompt answer there (Pretty fast). I asked for the discount and they gave me on already discounted watch. Later, I received my parcel secured in an outer box and the watch was in the original G-shock box with bubble packing and all the documents. Customer service was great. Shipment got bit late but I must admit the rest were awesome. little late delivery that much is not much issue for me. Highly recommended!!

December 28, 2018
Unprompted review
Rated 1 out of 5 stars

Benshop awful company stay away

After being promised numerous times for delivery and many failed attempts to contact over phone, still no sign been waiting 2 weeks now this is a joke off a company, they have also gave me fake tracking numbers I would never use this company again you can get next day delivery of most company's I'm not even sure they have sent my item they have probably took my money please shop around first if it looks too good to be true it is

December 27, 2018
Unprompted review
Benshop logo

Reply from Benshop

Replied Via email, Provided personal mobile number, given GBP 10.00 discount on the item of GBP 79.00, communicated on Whatsapp numerous times, item was delivered on time, still given such a review, i wouldn't mind saying the worst customer of year 2018.

Rated 5 out of 5 stars

Originally ordered a G-shock that I…

Originally ordered a G-shock that I knew had been discontinued and therefore not widely available. They quickly informed me they'd sold the last one through eBay and immediately offered a small discount on any other watch or a full refund. I noticed another model that I had owned before but at an unbelievably good price so ordered that instead. Was delighted it arrived quickly and very well packaged. Thoroughly recommend anyone to deal with Benshop.

November 17, 2018
Unprompted review
Rated 5 out of 5 stars

10/10 for service and delivery.

Whilst looking for a camera lens, I found the same lens that another large retailer was selling online for £1200, on sale with Benshop for under £700. Now, £500 is a LOT of money to be saving (even so called 'grey' market imports are more expensive), so I was a little bit cautious, but took the plunge anyway and paid through PayPal. However, the item arrived a couple of days early by courier, arrived completely undamaged, in a full retail box, complete with all relevant documentation and receipts. I've since used the lens on 2 pro shoots, and it's acting as it should. So all in all, I'll certainly be using them again in the future.

October 27, 2018
Unprompted review
Rated 3 out of 5 stars

Grey Import?

Here comes another Asian (Korean or Chinese - I don't know!) company which pretends a British company.

The products they sell may be pukka, but very slow delivery because they need to import your order from their country. But if you can tolerate it, then that's fine - go for it!

October 25, 2018
Unprompted review
Benshop logo

Reply from Benshop

Dear Reviewer,

Before giving us any review and creating doubts and leaving 3 Star review, we request you to order an item first and then give us the review. As you contacted us before, from there we know you are Japanese living in UK, a friend of yours who bought a watch from us in USA, who lied in the review about already 2 weeks and still item is not shipped, while the item delivered in 9 days, later promised he will fix the review bud didn't. That’s why you used the word Chinese and Korean, why can’t we be Japanese ? Is Japan not in Asia ? You are Asian yourself and changed name from Naoto to Betty Swollocks after leaving a review.. Please see our shipping policy, we are based in England, we ship the items from UK, in 2 working days and delivery time about 5-7 working around the world. Check our shipping policy and buy from us. We look forward towards your order, we have fast delivery options if you require the item within faster. Thanks

Rated 2 out of 5 stars

Not a great seller

Shipping is very slow. It takes about 2 weeks to ship, and if I asked for cancellation they refused it saying it's already shipped. It took another 3 days to ship the item. Not a trustable seller.

October 23, 2018
Unprompted review
Benshop logo

Reply from Benshop

The customer is living in California ( USA), is very impatient,full of pessimism and doubts, bought the item from USA. First 2 days requested to hold the item, changed mind, wants to go for another item, later had problem with exchange rate against USD AND GBP, which is not our concern, it has to do with paypal, 3rdly once item is sent, contacted us for full refund, on the 7th day and opened case against paypal for refund, Plus lied on Trustpilot review saying took 2 weeks to send the item, we have communicated with customer for more than 20 times, always come to chat or send msgs on chat during out of office hours, item was delivered on the 9th working day , placed the order on the 15th of October, 2 days asked us to hold the item, Item was delivered from England to USA on the 9 days on the 26th of October, now saying the item is not working properly, bought "Casio Protrek PRW-S6100Y-1 Sapphire Crystal Men's Watch" on 29% discount and now asking for full refund once again. Total disappoinment. We have refund policy of 30 days. We can accept the returns and can issue full refund as per our policy.

Rated 4 out of 5 stars

Genuine product

Genuine product. I am pretty good at spotting fakes - I have a few.

Only downside was the shipping timescale - about 2 weeks for an in stock item, but worth the wait.

Customer service was effective and responded well though.

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

I am not pulling their legs

I am not pulling their legs, but surely I believe my feedback will only make them more solid online store. The product and service all good at Benshop, but they should talk to PayPal, as I feel difficulty in making payment through it.

September 7, 2018
Unprompted review
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