We went there this morning and ordered breakfast. When food arrived I had scrambled eggs in the middle plate and half toasts around the plate. Awful as the scrambled eggs were cooking microwave 🤢 an... See more
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I ordered a Weber Gas BBQ from Bents. They initially informed me that I wouldn’t receive the BBQ for 2 weeks, so I got in contact with them to explain that most other websites would provide next day... See more
Ordered a patio set online leaving specific delivery instructions. Goods arrived on the specified date, really well packed and in excellent condition. No problems at any stage.
Absolutely disgusting bents cafe staff. Disabled parents went yesterday and asked for 2 lattes and could someone take them to the table. The lady serving pulled her face and said I got a gammy leg. So... See more
Company details
Written by the company
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Contact info
Warrington Road, WA3 5NT, Glazebury, United Kingdom
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3.6
Average
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered on click and collect
I ordered on click and collect. I was very disappointed with collection process no instruction where to collect. I attended at customer services desk to be told oh no not here go to the “shed” outside once was instructed pick up the phone for attention when staff member came in they said oh no it’s not here I’ll look after around 10-15 mins I was told I’ll get some one to bring one over as I waited a member of staff sauntered ove from the main building. Surely I could have saved myself time by collecting from customer ser in the first place.
Two star for the product not the click and collect bet disappointed
February 15, 2024
Reply from Bents Garden and Home
Thank you for leaving a review following your recent experience of our Click and Collect service.
After speaking with my colleagues it appears there was some confusion when processing your order which resulted in you not receiving the email to inform you of the next stages of our Click and Collect process and for that I can only apologise; your feedback has been shared and improvements introduced so thank you for bringing this to our attention.
We are so sorry for any disappointment and inconvenience you have been caused, but thank you for letting us know and we sincerely hope this will not deter you from visiting our Online Store again in the future.
Kind regards
M Bent
Great activity idea....but too simple
Great activity idea....but in reality stuffing a bear was a bit to simple. It was just put in the middle of the children's boutique on a dirty table. Not very well presented. The lady running the activity was very nice. Reasonable value as well
February 14, 2024
Reply from Bents Garden and Home
Thank you for your feedback on our recent Be My Bear event.
It is the first time that we have held this event so any constructive feedback we receive is very much appreciated and will be shared with the Events Team so we can make improvements.
Kind regards
M Bent
Review on de Longhi filter coffee machine
Great machine at a bargain price, very happy.
February 15, 2024
Used website to book yoga classes
Used website to book yoga classes. Straightforward and easy to access on website.
February 15, 2024
Quick delivery and very pleased with…
Quick delivery and very pleased with the product
February 15, 2024
Reply from Bents Garden and Home
Thank you for your review on our Online Store.
We are so pleased to read you were satisfied with the service and product you received and hope we may welcome you back in the future.
Kind regards
M Bent
Valentine afternoon tea
Lovely atmosphere and music, excellent food, staff /service outstanding. Had a wonderful time, thank you 😊
February 13, 2024
Leaking product and leaking replacement.
My order arrived as prr schedule.
But part of my order the Seaweed plant food leaked everywhere.
I informed your customer service what had occurred. He said he would replace the items and send me a replacement .
When the replacement arrived they too were leaking.
I did not complain again, but I will not be in a hurry to order liquid plant food again.
My first experience of ordering from yourselves was not the best.
February 12, 2024
Reply from Bents Garden and Home
Thank you for taking the time to leave a review following your recent experience of our Online Store.
We are pleased that your original order arrived on time however we can only apologise for any disappointment and inconvenience you have been caused with both of the liquid items leaking.
We will investigate further including looking at how we can safely deliver items such as this and if you email me your contact details (m.bent@bents.co.uk), I will arrange for a refund for the replacement item which was damaged in transit.
We are sorry your first experience was not as it should have been however, constructive feedback is very important to us, so thank you for bringing this to our attention and I hope that this incident will not deter you from considering us for future purchases.
Kind regards
M Bent
Very good service
February 12, 2024
DEYONGS Fox and Deer throw
Ordered the DEYONGS Fox and Deer navy throw (140 x 180cm) as we wanted a second one for a room; had bought one previously from another store. Fabulous price and quick delivery.
February 12, 2024
Great place to browse and shop
It’s always a pleasure the staff are always helpful and they have brilliant gift ideas on sale
February 12, 2024
You cancelled the event without…
You cancelled the event without informing us, the first I knew is when I received a refund 😡
February 11, 2024
Reply from Bents Garden and Home
Thank you for your review.
We’re so sorry that we had to cancel the Hair of the Dog Scavenger Hunt at the weekend at such short notice; this was due to circumstances beyond our control.
We did notify all those who were due to attend and so I have checked with the Events Team and unfortunately the email address we had for you was incorrect so we were unable to personally notify you.
Please accept our sincere apologies for any disappointment and inconvenience you have been caused and if you would like to discuss further please email me your contact details to mbent@bents.co.uk.
Kind regards
M Bent
An example of exemplary Customer Service.
Re my recent Online Order#122373.
There was an item missing from the delivery of goods
ordered.
One phone call, immediately answered by a real person, followed by a prompt exchange of explanatory emails, resulted with the missing goods being delivered the following day.
Excellent Service, smiles all round !!!
February 9, 2024
Reply from Bents Garden and Home
Thank you for taking the time to leave a review following your visit to our Online Store.
I am pleased to hear that you received a high standard of service from my colleague and if you do remember a name, please let me know (m.bent@bents.co.uk) so we can personally thank and recognise them through our internal colleague recognition scheme.
Kind regards
M Bent
I booked the valentine afternoon tea as…it’s a very pleasant way to spend an afternoon
I booked the valentine afternoon tea as this date is also my husband’s birthday. We had a very relaxing afternoon. More than enough food, excellent service and a very good entertainer.
February 9, 2024
Reply from Bents Garden and Home
First of all please pass our birthday wishes onto your husband; we’re so pleased you chose to celebrate with our Valentine’s Afternoon Tea.
It is lovely to hear that you had an enjoyable afternoon, so thank you for letting us know.
Kind regards
M Bent
great service
great service, staff very friendly & helpful when we needed to change something that arrived incorrectly.
February 13, 2024
Reply from Bents Garden and Home
Thank you for letting us know about the great service you received from our Online Store.
I’ll share your feedback with my colleagues and hope that you will consider us for future purchases.
Kind regards
M Bent
Love browsing at Bents
Love browsing at Bents, never leave empty handed, whether for the garden or the home or treating myself to something new for the wardrobe,
Staff are also very knowledgeable and give important info about the products.
February 3, 2024
Reply from Bents Garden and Home
Thank you for taking the time to leave a review on your visits to our store.
It’s lovely to hear you enjoy everything we have to offer and your lovely words for our colleagues is very much appreciated and I will share them.
We hope you will continue to enjoy visiting and look forward to seeing you again soon.
Kind regards
M Bent
Excellent 👍🏼
Lovely , helpful friendly staff and we all loved the doggy trail and treats after at the pet cafe! Would definitely recommend and have been doing 🙂
January 31, 2024
Reply from Bents Garden and Home
We are so pleased to read that you and your four-legged friends enjoy visiting, so thank you for letting us know and for your recommendation!
Hope to see you all again very soon.
Kind regards
M Bent
Excellent service
Excellent service
Quality items
Good prices.
Very satisfied with the overall service provided
January 31, 2024
Reply from Bents Garden and Home
Thank you for your feedback on our Online Store.
It is lovely to hear you received excellent service and you’re pleased with your purchases and we hope you will visit again in the future.
Kind regards
M Bent
Lovely dog bed very pleased with it
Lovely dog bed very pleased with it. Good value for money.
January 28, 2024
Prompt delivery and well packed
Prompt delivery and well packed, great reduction in product bought , it was 6 pounds cheaper than a leading online store
January 26, 2024
Reply from Bents Garden and Home
Thank you for letting us know about the high standard of service you received from our Online Store; it is also lovely to hear that you found our products to be competitive.
We hope you will return in the future.
Kind regards
M Bent
Deer and fox throw
I bought a beautiful woodland themed throw with deer and foxes on it. Well priced. It is lovely and soft and very good quality. Feels quite luxurious. Feels and looks much more expensive than the amount I paid for it.Delivery was quick. Very effecient service.
January 26, 2024
Reply from Bents Garden and Home
Thank you for your feedback on our Online Store.
It is great to hear you are so pleased with your woodland themed throw and the service you received and we hope you will consider us for future purchases.
Kind regards
M Bent
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