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Company details
Written by the company
Scopri Benvolio.bio, il tuo portale per il benessere all'italiana. Offriamo una selezione curata di oli biologici e prodotti naturali che uniscono tradizione e innovazione, garantendo qualità e sostenibilità. Ogni prodotto racconta una storia di amore per la terra e rispetto per l'ambiente, portando sulla tua tavola e nella tua routine di bellezza il meglio del Made in Italy. Come Società Benefit, ci impegniamo a sostenere il biologico e le pratiche sostenibili, rendendo ogni acquisto un contributo a un futuro più verde e giusto. Scegli Benvolio.bio per nutrire corpo e anima con eccellenza
Contact info
Via Tucidide 56, 20134, Milano, Italy
- support@wizebite.tech
- benvolio.bio
4.2
Great
221 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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I've placed an order on 26th of April.
I've placed an order on 26th of April.
The delivery was estimated between 24 to 48 hours.
Today is 3rd of May, and my order is "in lavorazzione".
No email, or any other communication.
April 26, 2024
Reply from Benvolio.bio
Dear Customer,
Thank you for reaching out and expressing your concerns. We sincerely apologize for the confusion regarding the delivery timeline of your order placed on April 26th.
We want to clarify that the product you ordered is made-to-order, which means it requires a specific production time before it can be shipped. This is to ensure the highest quality and freshness of our products directly to our customers. Your order was completed last week and is scheduled to arrive at our shipping warehouse tomorrow. From there, it will be dispatched immediately, and you should expect to receive it within the next two days.
We regret that this was not communicated more clearly at the time of purchase and understand your frustration due to the lack of updates. We are taking steps to improve our communication process to ensure that our customers are fully informed about the status of their orders.
Thank you for your patience and understanding. If you have any more questions or need further assistance, please do not hesitate to contact us directly.
Warm regards,
Benvolio.bio
Payed for 1 day delivery
Payed for 1 day delivery. Ten days passed I didn’t get oil yet….
February 14, 2024
Prompt delivery
Prompt delivery, and good communication. Bottles are not glass which was disappointing.
January 26, 2024
dented bottles
Dear Sir or Madam, your product is great. Unfortunately most bottles were dented and battered. I think that the bottles should be packed better so that they don´t damage each other.
Best regards,
Heidi Höllbacher
August 16, 2023
Reply from Benvolio.bio
Dear Heidi,
Thank you so much for taking the time to leave a review and for your kind words about our product. We're truly sorry to hear that most bottles arrived dented and battered.
We want to be transparent about the situation. Due to a temporary shortage of our customized packaging for bottles, we did our best to pack the bottles securely with what we had available. Unfortunately, it seems like our temporary solution did not meet the standards we aim to uphold, and we apologize for any inconvenience this may have caused you.
We're pleased to inform you that we have now received our customized cartons designed to protect the bottles during transit, so this issue should not occur in the future.
Thank you for bringing this to our attention; your feedback helps us improve and ensure that this does not happen again.
Best regards,
Marco Dal Sasso
It's my third order and I’m very…
It's my third order and I’m very impressed how quickly the articles arrivent. I bought olive oil, coconut oil and arachide oil all organic and the flavour, consistency are excellent. I recommend your products!
,
June 6, 2023
difficultes de la langue resolues avec…
difficultes de la langue resolues avec brio par la cie Benvolio et son equipe .bravo a tous
March 16, 2023
Buon qualita
Buon qualita! Molto veloce!
Vette good quality! The dilvery was very fast! Thanks
March 18, 2023
Great
After I ordered I received my package faster than I expected. The packing method is correct and I understand that they treat their products very carefully.
March 14, 2023
The grape seed oil from Benvolio is…
The grape seed oil from Benvolio is very tastefull! I use it for preparing salads, for cooking and frying. I’m more than satisfied!
May 31, 2022
Very fast
Very fast, delicious products; shipment costs to Germany quite expensive but next time we‘ll place our order again.
May 9, 2022
No answer
You didn´t even answer my last question. How I can provide a feedback?
After clarification, it went out as 5* service.
September 13, 2021
Reply from Benvolio.bio
Dear Michal,
I am very sorry about that. I have records that your order was delivered by UPS the 26th of february 2021. Did you have any other question about the order?
Please contact us so we can sort out every problem we may have caused you.
We also have a chat in our new website so we can address your problems more promomptly.
Thanks for being a loyal customer and I assure you that we are working hard on improving ourself everyday.
Best Regards
I like the product but not the service
I like the product, but have to buy it on other platforms, as I had issues with them before (not sending me my order, not bothering to inform that they suddenly stopped sending the oil to Sweden and leaving the procedure of requesting the refund to myself). Basically no service. But the last order was the end of the story when I did not get anything at all, no oil (they said they had sent it), no refund.
Edited: I got my refund now. Would still consider another channels:)
September 12, 2021
Reply from Benvolio.bio
Dear Ekaterina,
I am really sorry to hear that especially about the no refound but I am glad we started using Trustpilot so I cound make the things right again. I issued you a full refound and made you a small present to thank you about being still our client through other channels. And I apologize for the problem but I did not see that neither I saw a Paypal contestation. And no problem, now we ship to Sweden with no problem.
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