We bought a scooter for our 2 year old grandson. A quality product, dispatched quickly and well packaged. Good communication when I contacted Berg to ask about delivery timescale. A smooth transactio... See more
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Just bought a Berg Buddy go kart. Excellent quality product that we are very happy with. Only down side was the delivery company DPD. Tracker failed miserably and delivery time was 12 days not 3-5 as... See more
Excellent balance bikes. Worth every penny to see the faces on my twin grandchildren when they saw the bikes for the first time. Good quality bikes, easy assembly and speedy delivery. Two spacers were... See more
Love love love the climbing frame and accessories! Was not very easy to put up (definitely a more than 1 person full day project) but the result is amazing, it looks nice and is constantly in use by b... See more
Company replied
Company details
- Toy Manufacturer
- Children's Toys Store
- Outdoor Sports Store
- Playground Equipment Supplier
- Toy and Game Manufacturer
- Toy Store
Written by the company
We are BERG. We make it possible for you to jump, ride and fly through the open air with our assortment of outdoor toys and gear. Life is meant to enjoy the outdoors. Be active in the open air, relax through effort and have fun on your own or together with friends or family. Our products are developed with high quality standards to ensure a long-lasting life for every product. It is important to be able to grow, play and have fun as carefree as possible. This is why safety is also at our core. Are you ready to explore the outdoors and make it yours? Welcome to the world of BERG. It is now yours!
Contact info
Stevinlaan 2, 6716WB, Ede, Netherlands
- 085-4003355
- cs@berg.com
- berg.com
4.6
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great purchase!
Hi
I like Berg because of:
1 - Receiving my trampoline within one day
2 - It's high quality and elegance
3 - Easy installation
May 19, 2025
Reply from BERG
Hi!
Thanks so much for your great feedback — awesome to hear you're happy with the quick delivery, quality, and easy setup. Enjoy your trampoline!
Best,
Tim - BERG
Excellent service
Excellent service. Delivery was very quick and the product is very sturdy
May 10, 2025
Reply from BERG
Hi Kay,
Thank you for your great feedback! We’re thrilled to hear that you are satisfied with both the quick delivery and the sturdiness of the product. We hope you continue to enjoy it and look forward to serving you again in the future.
Best regards,
Luuk - BERG
Poor customer service
Overall happy with Berg products. Very high quality and good trampolines. However, we have an issue with our padding and our mat (its within the warranty period). We made a claim/report. It has now been over three weeks with zero response and we have a unusable trampoline for two kids during a time when kids want to jump every day. Very frustrating as they are impossible to reach and feel their customer service is very poor
April 17, 2025
Unprompted review
Reply from BERG
Dear Kim,
Thank you for your review.
We would like to help you further resolve the issue of your complaint. Would you please send us the details that we just requested via Trustpilot? Or contact us via our contact form so that we can help you personally: https://www.berg.com/nl/contact
Please mention that this is a response to your review via Trust Pilot so we know that your request is about this post.
Kind regards,
Mark - BERG Service team
Reply from BERG
Dear Ian,
Thank you for your feedback and our apologies for long delivery time than you expected.
Due to the high season and the holiday period, we are currently have some delays in deliveries.
We sincerely apologize for any inconvenience this may cause and assure you that we are doing our best to process all orders as quickly as possible.
We greatly appreciate your understanding and patience during this time.
Should you have any further questions, please let us know!
Best regards,
Magdalena- BERG service team
Faulty wheels - terrible customer service - pooooorrrrrr
Faulty wheels , and a nightmare to get them replaced.
all they do they pass me from berg to wiked toys - like is my problem that BERG uses other suppliers.
Very very disappointing customer service and taking on board ownership of the issue.
To pay extra for a product , and especially that product is sent out faulty is out of this world, absolutely terrible
May 2, 2025
Reply from BERG
Hello Valentin,
We’re very sorry to hear about your experience with BERG support and the article. We understand how disappointing this must have been.
Please note that when placing an order from the UK, it is clearly indicated that Wicken Toys is our official importer and handles all order fulfillment and customer support in the region. As such, any support needed post-purchase would go through them directly.
That said, your feedback is important to us and helps us improve. Thank you for sharing it, and again, we’re sorry this didn’t meet your expectations.
Best regards,
Jessica
BERG service team.
Good service and nice staff
April 14, 2025
Unprompted review
Reply from BERG
Hi Damian,
Thank you for your kind review! We’re glad to hear that you were happy with our service and staff. We look forward to serving you again in the future!
Best regards,
Luuk - BERG
The order tracking does not work
The order tracking does not work. You order, get a confirmation, and after several days you get a link to view shippment starus that doesnt work. So you have no idea of your order status.
April 29, 2025
Reply from BERG
Hi Emma,
We are verry sorry for this problem. It looks like there is a problem with the Rhenus portal. Our IT department is already working on it. I have sent you further instructions in an email.
We apologize again and thank you for your message.
May you have more questions, please let us know!
Magdalena- BERG service team.
delay
i ordered a product to be delivered to the UK the time frame was 12 working days its already 15 working days and no one has contacted me . very disappointing
May 5, 2025
Reply from BERG
Dear customer,
Thank you for your feedback and our apologies for the longer delivery time than you expected. Due to the high season and the holiday period, we are currently having some delays in deliveries. We sincerely apologize for any inconvenience this may cause and assure you that we are doing our best to process all orders as quickly as possible. We greatly appreciate your understanding and patience during this time. Should you have any further questions, please let us know!
Best regards
Natalie
BERG Service Team
I bought a Berg XL GoKart, painful to build and still unfinished!!
I bought a Berg XL GoKart last year and I still haven't completely built it. Unfortunately I don't have a distributor around me who could have built the go kart and so it was left to me. I am normally good with IKEA and general DIY around the house but I found the BERG GoKart not so easy. The instructions are poorly written, not as good as LEGO or IKEA and there is a lack of up to date build videos on YouTube. Bolts on the GoKart are not the right size and didn't match up exactly with the instructions. So I am left with a half built GoKart which is useable but I haven't added the speedometer, the black racing plastic finishing because it slid off the first time, so I have left it off. Very disappointed with the whole experience and my recommendation to BERG would be to have up to date BUILD videos on YouTube and if possible get some customers to build some so they understand the pain of some one who is building one for the first time. Speak with LEGO or IKEA and get the instructions updated so they are easy to follow and make sure that every step with every bolt is easily identifiable and has the correct bolt in the pack. I have contacted BERG many times through their Helpdesk and they have been helpful, but it has got very tiring to repeatedly call them to get a finished product. The mistake that I realise now is that I should have found bought from a local shop who would have done the assembly, but there are none locally who sell the BERG XL BLACK EDITION BFR-3.
May 4, 2025
Unprompted review
Reply from BERG
Dear customer,
Thank you for your review. We're sorry to hear you're having trouble assembling your GoKart. If you need help, we will be happy to help you. Please contact us via our contact form so that we can help you personally: https://www.berg.com/nl/contact Best regards
Natalie
BERG Service team
great service from start to finish
March 21, 2025
Reply from BERG
Hi Alan,
Thank you for your wonderful review! We’re thrilled to hear that you had great service from start to finish. We look forward to serving you again in the future!
Best regards,
Luuk - BERG
I HAVE NEVER USED YOUR SERVICE YOU SPAM…
I HAVE NEVER USED YOUR SERVICE YOU SPAM THE FAAACK OUT OF ME STOP
May 1, 2025
Reply from BERG
Hi,
We're very sorry for the inconvenience caused. We take feedback like this seriously and will review our communication processes to ensure this doesn't happen again.
BERG Team
The team at BERG were amazing
The team at BERG were amazing, I placed an order then realised it's 11days for delivery, I contacted the the company and told them I have a birthday for my niece 4 days before delivery date, they guys at BERG emailed me back and said they will get it there before or on the date for the birthday WHICH THEY DID 👍👍👍👍
February 20, 2025
Reply from BERG
Thank you so much for your fantastic review! We’re thrilled to hear that our team could help make your niece's birthday special by ensuring the delivery arrived on time. It’s always our goal to provide the best possible service, and we’re glad we could meet your expectations. We hope your niece enjoys the gift!
Enjoy your weekend.
Best regards,
Luuk - BERG
Top quality products - my kids love the trampoline!
We have had our trampoline for 9 years now and needed to replace the green padding and netting. Delivery was quick and customer service was fantastic - when I ordered the full net package (including poles) by mistake instead of just the netting, they covered postage so that I could just buy the netting as required. Top quality product which keeps my kids happy every day the weather allows them to use it!
April 29, 2025
Reply from BERG
Hello Olivia,
Thank you for your wonderful review! We’re thrilled to hear that the trampoline has lasted for 9 years and that your kids are still enjoying it. It’s great to know that our customer service could help resolve the issue with the order quickly and efficiently. We appreciate your kind words and are happy that the trampoline continues to bring so much joy to your family!
Best regards,
Luuk - BERG
Berg.com are simply terrible.
Over the past two months, I have been attempting to obtain a part from Berg.com. Each time I contacted them, I was given a different excuse for the delay. Their most recent correspondence is included below. I responded by requesting a shipping code, as I do not believe a word they say, but—unsurprisingly—I received no reply.
Throughout my life, there have been occasions where I considered leaving negative reviews for companies but ultimately chose not to. However, my experience with Berg.com has been so exceptionally poor that I felt compelled to share my experience. Their customer service is, without question, the worst I have ever encountered.
I will continue to update this posts on developments.
"We apologise for the problems you have experienced.
The issue has been identified and a new jump mat will be send to you. You should receive the order within the next week. "
April 29, 2025
Unprompted review
Reply from BERG
Hi Jason,
Thank you for your review.
It is certainly not our intention to keep you dangling about the delivery of your order.
Unfortunately, your order has been returned several times from Norwegian customs. Your order will be reshipped today, again including all the paper work for customs You should receive a tracking link for this tonight. If you do not receive it, please let us know via the communication by e-mail that is already in progress with you.
Best regards,
Mark - BERG Service team
Great strong stable toy for toddler
Great strong stable toy for toddler . Very good quality and best to deal with the Berg company as they act promptly with good communication.
March 20, 2025
Reply from BERG
Hello Carol,
Thank you for your fantastic review! We're so glad to hear that you're happy with the quality of the toy and that it’s a great fit for your toddler. It’s also wonderful to know that you had a positive experience with Berg and that our team was prompt and communicative. We appreciate your feedback!
Best regards,
Luuk - BERG
Missing parts
Bike was nice… but turned up missing bolts and valve caps… terrible quality control from Berg
April 5, 2025
Reply from BERG
Dear Kevin,
Thank you for your review.
Regarding the missing bolts, please contact our shipping partner Wicken Toys in the UK if you have not already done so. They will help you to receive the missing bolts as soon as possible.
With the valve caps, it is not that they are missing, but they are not allowed due to safety regulations for children's toys.
Best regards,
Mark - BERG Service team
Reply from BERG
Thank you for your great review! We're thrilled to hear that you're satisfied with the quality of our products. We truly appreciate your recommendation!
Best regards,
Luuk - BERG
Berg Biky
The website was easier to navigate and making the purchase for super easy. We purchased a Berg Biky for our son’s fourth birthday. It was easy to assemble and he has been on it ever since.
April 26, 2025
Reply from BERG
Hello Rosie,
Thank you for your wonderful review! We're thrilled to hear that the website was easy to navigate and that the purchase process was simple. We're also glad to know that the Berg Biky was easy to assemble and that your son is enjoying it so much. We hope he continues to have fun with it!
Best regards,
Luuk - BERG
Fantastic quality and design
Fantastic quality and design! Easy to assemble and friendly to ride for a 2,5 year old boy. Easy to carry also with one hand if my son decides to take a break. Definitely recommend. Every thing is really well thought through.
If I am to be really picky I would wish for a “vertical mode” for storage purposes.
April 5, 2025
Reply from BERG
Hi Calin,
Thank you for your wonderful review! We’re so glad to hear that you’re impressed with the quality, design, and ease of assembly. It’s great to know that your son enjoys riding it and that it’s easy to carry as well. We appreciate your suggestion for a “vertical mode” for storage – it’s always helpful to get feedback for future improvements!
Best regards,
Luuk - BERG
My 2,5 years old loves his bicycle
My 2,5 years old loves his bicycle. The quality is super.
March 24, 2025
Unprompted review
Reply from BERG
Hello Olena,
Thank you for your wonderful review! We’re so happy to hear that your 2.5-year-old loves his bicycle and that you’re impressed with the quality. Enjoy many fun rides together!
Best regards,
Luuk - BERG
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