Stoic - Women's Wool HoforSt. Softshell Winter: Eine Anfrage zum Produkt wurde schnell beantwortet. Meine Frau hat die Hose beim Wandern und Radfahren getestet (-3 bis +6 Grad). Sie war sehr zufried... See more
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See what reviewers are saying
I’ve been ordering from this shop for a while now and it’s always been smooth sailing; fast delivery, accurate product descriptions, no issues at all. The one time something did go a little off... See more
Great prices and great service every single time ! I'm not sure why everyone in the EU doesn't buy from the .de website ? Anyway, I only buy in the sales now and, occasionally, you may find a... See more
Ordering was an easy experience. The product arrived within the predicted time frame (Ireland, 7 days). The package was safe and secure. The correct product was provided, exactly as described and in p... See more
Company details
- Outdoor Clothing and Equipment Shop
- also in
- Outdoor Sports Store
- Rock Climbing
- Running Store
- Sportswear Store
Written by the company
Bergfreunde ist Deine erste Adresse für Outdoor-Abenteuer. Egal, ob Du wanderst, kletterst, Rad fährst, läufst oder Wintersport betreibst – bei uns findest Du eine sorgfältig zusammengestellte Auswahl an hochwertiger Ausrüstung und Bekleidung der weltweit führenden Outdoor-Marken. Entdecke unser Sortiment an Outdoor Bekleidung, Schuhen, Kletterausrüstung, Camping-Basics und vielem mehr – alles, was Du für Dein nächstes Abenteuer brauchst.
Contact info
Bahnhofstr. 26, 72138, Kirchentellinsfurt, Germany
- 07121 70120
- info@bergfreunde.de
- bergfreunde.de
4.7
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top online-shop
Top online-shop, clear messages, clear short processes, good lock and good offers and easy send back process. Makes fun to shop!
July 16, 2021
Unprompted review
!!very good!!
July 16, 2021
Unprompted review
Best online shop I know
Best online shop I know. Really good webpage, good service, fast delivery, friendly personnel. Uncomplicated and good. Recommend 10/10
July 16, 2021
Unprompted review
Everytime great experience with…
Everytime great experience with bergfreunde.. super professional and super fast
July 16, 2021
Unprompted review
Each time a good experience
Excellent service, very quick. Had a parallel order with a competitor, the service here was far superior
July 16, 2021
Unprompted review
Excellent service
Excellent service. I've been a customer of Bergfreunde for years and haven't had a single problem, whether it's delivery/delivery time, returns or complaints. Even if something didn't work right away or I had to complain about an item, I always got help very quickly and in a friendly manner and the amount was refunded to me.
July 16, 2021
Unprompted review
Very good spectrum of products
Very good spectrum of products, with perfect descriptions of the items. Excellent Customer services. Fast and safe delivery. No moaning if you have to retour something. I like to order my outdoor needs here.
July 16, 2021
Unprompted review
Nothing to complain, just pefect! :)
Plenty of orders during the last three years. NEVER had any problems. Perfect customer service, delivery in time. In case of issues regarding the articles (remember two) a very professional and speedy handling and fully satisfying! Thanks!
July 16, 2021
Unprompted review
Overall great service
Shipping arrived as scheduled, good quality products.
Among other stuffs, I ordered a Stoic-brand tent. Had some questions about sealing the seams and received very friendly and extensive replies from customer service.
July 16, 2021
Unprompted review
Everything was fine
Everything was fine. Ordered different shoes and had to sent some back. Some payed with PayPal, some with invoice. Everything worked fine and I got my money back for the return. also had a good and friendly consulting on the phone.
July 16, 2021
Unprompted review
Stay away, scam alert!
Stay away! Placed an order on July 5 with the promised delivery in 4 business days. On July 8, after an inquiry, got a response that they only ship bulky items on Fridays and are short staffed and can't commit to a shiping date. At that point I tried to cancel the order, as timely delivery was of the essence to me, got a response that the order can't be cancelled because they are suddenly processing it and will ship by July 13. Of course nothing was shipped on July 13. I doubt i will see my order and I hope I will get my money back.
July 14, 2021
Unprompted review
Reply from Bergfreunde.de
Hello Magda,
Thank you very much for taking the time to leave a review!
We're very sorry to hear that your order was delayed. We understand that our customers expect their orders to arrive in time and we're sorry that this was not the case with your order.
Due to some extraordinary circumstances we were experiencing a delay for bulky orders. Your order was shipped on July 14th and successfully delivered on July 16th. We did send you a free returns label so you can simply return the items free of charge for a full refund.
Please accept our sincere apologies for any inconvenience caused.
Best regards,
Bergfreunde.de
Do not trust them!
I made my first hefty order with Bergfreunde and their courier stated it was delivered, but if it was it was to someone other than myself! I contacted both the courier and their customer service team for further information and followed their instructions, but now neither are willing to offer aid!
Their courier just asked to check around and after which stated they cannot do anything and to contact Bergfreunde; after doing so their customer service team tells me that they're not responsible if the courier says it's "delivered" (there was not even a signature on the delivery!!) and to contact the courier and go to the police?
They seemed very quick to take my money, but now that an issue has arose they are very unhelpful and neither them or their courier wants to take responsibility or listen!
July 1, 2021
Unprompted review
Reply from Bergfreunde.de
Hello Esther,
Thank you very much for your review.
We're sorry to hear that your recent experience left you feeling frustrated. If a parcel goes missing, despite our continuous efforts to make sure all orders arrive safely and in time, we take responsibility and find a suitable solution for our customers.
In this case, however, all available information concludes that your order was correctly delivered at your chosen delivery address on June 28th 2021 at 10:27am. As such, we unfortunately cannot offer a replacement or a refund. Thank you for your understanding.
Best regards,
Bergfreunde.de
Ordered a tent last Wednesday
Ordered a tent last Wednesday. Delivery time 2-4 days. Today Monday, contacted them and tent not even sent yet! Camping on Thursday.
I have contact Bergfreunde who told me tgat tent hasnt even left their fscilities. They can not say when it will arrive and they can not refund or cancel the order.
Apparently a shipment is made 1 per week. And anything that is bulky takes longer even though when you order a specific item, it says regarding that item.
Having been on the phone for over 30 mins, I said I wasnt interested in tbe general delivery times, only for my own item. And the conversation statted uo again with "well if you dont care about the general stuff, you dont care at all!". Sigh. I hung up at that point.
June 21, 2021
Unprompted review
Reply from Bergfreunde.de
Hello Sharon,
Thank you very much for your review!
We're very sorry to hear that your experience did not meet your expectations. We do our very best to make sure all orders arrive safely and in time. Unfortunately, this was not the case with your order and we understand that this can be a frustrating and disappointing experience.
Bulky items have to be packaged manually and we appreciate your understanding that this can take a little longer in some cases. Our couriers pick up parcels at our warehouse multiple times a day. Your parcel was shipped on monday and it is currently on its way to you. If you no longer need the item and decide to send it back, we will be happy to cover the cost of return.
Please accept our sincere apologies for any inconvenience this may have caused in the meantime.
Best regards,
Bergfreunde.de
Terrible service from Alpiniste
Terrible service on 2 different orders.
Customer service very bad, in particular from Aissa Schneider.
When i finally received a refund (after weeks of persistence) - each time i emailed they asked the same questions to me. The refund was short of the required amount.
I will never order from this company again.
May 27, 2021
Unprompted review
Reply from Bergfreunde.de
Hello and thank you very much for taking the time to leave a review.
We're very sorry to hear that you had a bad experience. We're always grateful for honest feedback, both positive and negative, because it helps us to continuously improve our service.
At the same time we want the privacy of our employees to be respected and protected. Treating each other respectfully is critical to a healthy dialogue and in our opinion it's not right to to share someone else's personal information publicly. We have therefore reported this review.
Sincerely,
Bergfreunde.de / Alpiniste.fr
Amazing customer support
Great quality stuff and amazing customer report. My bottle lid broke and received brand new bottle without asking for one. Very fast delivery as well
May 23, 2021
Unprompted review
Wouldn't recommend
They knowing sold me a jacket which wasn't the measurements that was displayed in the size guide. I sent the jacket back on 28th April and 13 days later haven't received my refund. Been told some rubbish about the jacket having to be sent to Germany. Totally unacceptable customer service, wouldn't recommend.
May 11, 2021
Unprompted review
Reply from Bergfreunde.de
Hello Georgina,
Thank you very much for your review!
We're sorry to hear that the article did not quite fit and you haven't received a refund.
The size charts in our shop are taken directly from the manufacturers and we'll be happy to forward your feedback to avoid this from happening again in the future. As for your refund, we've suggested ways to speed up the process and we look forward to hearing from you.
Please accept our sincere apologies for the inconvenience caused.
Best regards,
Bergfreunde.de
Super!
Fast shipping - excellent selection - great return policy - i've been happy with every purchase :)
March 16, 2021
Unprompted review
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