I purchased a gift voucher for a family members birthday. I spoke with the sales officer who was super helpful in guiding me through the evoucher system and explained the online and shop purchasing... See more
Company replied
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See what reviewers are saying
Excellent wine and good service from Bernard-Massard. But it would have been easier and quicker to get the wine to Denmark if I had been told to pay by debit or credit card rather than send the paymen... See more
Excellent service. Someone called to check when it’s be a good time to deliver. The delivery was timely and well executed. Everyone involved very polite. The website may be faster and the search engin... See more
No specific comments to be added, dealing with my order was quick, products ready within 2 days, easy to pick up by a designated friend. Thank you !
Company details
Written by the company
A family business for 5 generations, our vocation is to create cuvées of impeccable quality. Our teams work every day in the vineyard and in the cellars with a single aim in mind: to offer our clients a moment of pleasure.
Contact info
Luxembourg
- bernard-massard.lu
4.7
Excellent
126 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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So nice to have someone so responsive…
So nice to have someone so responsive when I was sending a gift card to a family member who lives there but I am overseas.
December 13, 2023
Always deliver on what they promise
This is my 4th order and, as always, customer contact, packaging and delivery service were perfect. Thank you, once again. Happy & bubbly 2024!
December 7, 2023
Excellent service and quality products
Excellent service: I was asked by a phone call when I would like the wine to be delivered.
Punctual supply
High quality products.
November 6, 2023
Products choice
Products choice
Delivery speed
Customer service (chose date/time of delivery)
October 27, 2023
Great customer service and cheap P&P
Fantastic personalised customer service from a member of the team and very reasonable P&P charges
August 31, 2023
Helpful, courteous staff go above and beyond to help!
I was trying to create a gift basket for a family member who lives in Luxembourg, but very few places will allow you to order from America for delivery in Luxembourg. Daphne Den Broeder did a wonderful job contacting me and helping me find the perfect items to create a memorable gift!
August 18, 2023
Reply from bernard-massard.lu/
Thanks again for your trust!
Your product was a gift to a friend in…
Your product was a gift to a friend in Luxembourg and he loved it.
I LOVED your Millésimé Brut – Crémant de Luxembourg when I visited several years ago.
I wish I could buy your product here in the USA.
July 12, 2023
Reply from bernard-massard.lu/
Thanks for your message! We are working on delivery worlwide from the eshop. We hope it will be online soon ;-)
Quick delivery
Quick delivery, very nice people on the phone for the order, nut your website is a disaster
July 1, 2023
Reply from bernard-massard.lu/
Hello, Thank you for your message and your 5 stars.
We apologize for the experience on the website. We are aware that it is not yet optimal, we are actively working to make it evolve. See you soon on bernard-massard.lu
Well done
Well done. Happy that the gift was delivered. An auto delivery notification could be useful.
June 28, 2023
Excellent service
Excellent service. Someone called to check when it’s be a good time to deliver. The delivery was timely and well executed. Everyone involved very polite. The website may be faster and the search engine better but it does the job. Very happy with the service.
June 20, 2023
on time and quick delivery
June 9, 2023
Very good shop
February 22, 2023
Unprompted review
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