Berska Reviews 45

Made a large order that was supposed to be here by a certain date, it didn’t arrive to i tried to contact customer service. Their online chat doesn’t work, their whatsapp doesn’t let you speak to anyone and their phones are down. I emailed and it’s been 12 days and I’ve had nothing back. I tried to re purchase the order and pay for next day delivery as after waiting two weeks I really wanted the items and shock it hasn’t even been dispatched despite paying £5 delivery and no one will contact me.

Clothes great staff rude and unhelpful- if I were a shareholder, based on Bershka st James quarter I would sell my stocks.

So disappointed with them, ordered 3 sweatshirts and one turns up with the security tag still attached. Contacted Customer Service who asked me to either go to the store which I was not going to do as it is 10 miles away and I would have to pay car parking etc.
I explained that I wanted a replacement not a refund, so they sent me a returns label and assured me that once I posted it and sent them the 'proof of posting' they would send a replacement straight out to me.
I followed these instructions and mailed them and got a standard reply, we have received your email and will get back to you.
I called them twice and asked when will my replacement be sent out, they did not seem to know what would happen.
Today I get an email saying they have refunded my money, so I called Customer Service and they said to order it again I pointed out to them would this incur a postage charge and they said they did not know. It does!!!
Terrible customer experience and customer service!!

I'm not very happy with the late purchase, but the pants came torn. what the hell is that?

I am disappointed with the customer service and quality of the goods from Berska.
I purchased a body suit from the Edinburgh store while on holiday in Scotland.
When I got the item home, I found it to be faulty.
I contacted Berska customer service and asked if I could return to the on line store and get a replacement.
I was basically told tough, you need to return it in store (nearest one 130 miles away).
Buyers beware - check your item as poor quality and the after care is appalling.
Such a shame.

Very frustrated as purchased goods, as they state 1-2days delivery (Items purchased last week) yet I have still not received my goods.
After calling customers services and speaking to a lady, it has made me even more frustrated. She made an excuse being it takes longer because of the sale, and did not receive a simple apology or compassion on this matter. This lady also had a very poor attitude, speaking over me, laughing at me as I asked what department I have called also how they will let me know what’s happening with my order. She also just said ‘exactly’ to every question I asked about how this will be rectified. As well as palming off the fact my order had not even left the warehouse with no cares given. Terrible customer service.
Very very shocked at the customer service of the lady. Unsure I am able to say her name on here but if berska would like to know I’m happy for them to contact me, to give this individual more customer service training.
If you are unable to uphold 1-2days delivery then please highlight this on your website, order confirmation or even a follow up email would be good. This is my first purchase with yourselves and likely the last due to lack of compassion from customer services, inability to uphold delivery times and generally poor service so far. I purchased the goods from here as I needed them quickly for the weekend.

Amazing online shop, very fast shipping, perfect sizes and good customer service.