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F.lli Bertazzoni Reviews 401

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the aesthetic appeal and design of the products, finding them to be stylish and well-built. Some customers are satisfied with the cooking performance, noting efficient gas burners and effective ovens. The sales process is often described as smooth and professional, with helpful staff. However, a significant number of people express dissatisfaction with the service and customer support. Issues frequently arise with product quality, including appliances breaking down prematurely, uneven heating, and parts failing. Customers also report difficulties in obtaining replacement parts and receiving timely, effective repairs, leading to frustration and additional costs. The pricing is a concern for some, who feel the high cost does not align with the product's longevity or the company's after-sales support.

What people talk about most

Product

People report ambiguous experiences with products. Many customers praise the aesthetic appeal and design of... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality, solid... See more

Service

Consumers express significant dissatisfaction with the service. Many reviewers report issues such as long... See more

Customer service

Users describe negative interactions with customer service, with many reporting it as "abysmal" or... See more

Price

Reviewers highlight negative aspects of price, expressing significant dissatisfaction with the cost of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Poor service from Appliances Online. Only got my order 3 weeks from order date when next day delivery is promised. AO said item was out of stock but when called Bertazzoni, item was not out of stock... See more

Company replied

Rated 3 out of 5 stars

Your agents in the UK do not instill confidence. There is no follow up or contact detail, in particular John Lewis with whom we purchased our stove absolutely no follow up at all. Very disappointing!... See more

Company replied

Rated 3 out of 5 stars

I love the stove and the way it cooks but it has had one problem after another. The oven display went out in about a year. The rubber strip at the botton of the oven took 3 technicians and 3 parts to... See more

Company replied

Rated 3 out of 5 stars

Product looks amazing, though we need our gas hob converted to bottled gas connection and still awaiting a reply from your customer service team please help!!!! I’ve since been in contact with custom... See more

Company replied


Company details

  1. Appliance Store

Written by the company

Since Bertazzoni was founded in 1882, the company has always understood that the kitchen is at the heart of family life. Our cooking appliances have always been designed to help people bring the best home-cooked food to the family table.


Contact info

2.8

Average

TrustScore 3 out of 5

401 reviews

5-star
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Rated 5 out of 5 stars

Good oven

Good oven. Appears to be constructed well and to a high standard.
Working well so far

June 14, 2024
Rated 5 out of 5 stars

As good as it looks!

I was a bit reticent to go for this range cooker as they relatively unknown in UK (as far as I was aware) but I shouldn't have worried it has performed brilliantly. In all honesty I only bought it because I liked the look but I have been super impressed with how it performs. It's also great because it has a 60/40 split in oven size

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

The range cooker is fabulous

The range cooker is fabulous. It is orange and makes a stunning focal point in the kitchen.
The instructions for installation and use and comprehensive.
It was very well packaged.
The only negative is the delivery men were not friendly and complained about getting the cooker into my kitchen.

May 30, 2024
Rated 1 out of 5 stars

Purchased Bertazonni fridge. Do not waste your money

Purchased Bertazonni fridge, model REF36x17 PRO HK36, five years ago for our newly constructed house. With an average use rate in a no-child household, the top, small freezer door handle regularly pops off from opening the freezer door. This has occurred regularly from about year 2 since the time we bought it. Very annoying to reinstall the handle to the mounting device, located on the inside edge of the handle, using the supplied, very tiny allen key. Further, the plastic on one of the shelves has cracked. As has the plastic interior fridge body at the bottom front edge.
Regarding cleaning, the glass shelves are permanently fixed to the plastic frames so any debris that collects between the glass and frame cannot be removed.
Lastly the “ no print finish” on the stainless steel handles has degraded and is blotchy from wear. Yes, this fridge is 5 years young and is out of the warranty window by 3 years, however, one would think that such a presumably reputable company would not send out poorly constructed products using questionable materials. Do not waste your money on a Bertazzoni fridge. If I had known any of this when deciding to purchase, I would never have bought it.

May 29, 2024
Unprompted review
Rated 1 out of 5 stars

Complete rip off and liars

We purchased a 90cm hob but when it was fitted the extractor kept blowing it out , they then told us that the hob is not suitable to be used with a downdraft extractor!!! No where in its information manual does it state this , so was sold a hob that is no good , at a cost of over £800 we feel completely ripped off, conned, lied too and treated terribly,,,

May 2, 2024
Rated 1 out of 5 stars

Do not buy Bertazzoni oven

Do not buy Bertazzoni oven - UK
Terrible product. Have had to had the repair people out several times under warranty. Even they couldn’t work it out and turns out they have same issue with their ovens back at office. Will heat up to just below desired temp then temp goes down by 20 degrees according to digital reading then takes ages to get to temp.
UK repair company contacted manufacturer in Italy about issue and never hear back!

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant range cooker

Looks fabulous, the gas hob works extremely well from high burn to small simmer.
Very quiet fan oven. I’m absolutely delighted with my Bertazzoni Professional range cooker.

April 29, 2024
Rated 1 out of 5 stars

We ordered a bertazzoni fridge on 22nd…

We ordered a bertazzoni fridge on 22nd March 2024 and by the time it arrives we may well have waited 12 weeks for it to actually be delivered. We’ve received another email today saying it’s been delayed by yet another 2–3 weeks. Honestly, don’t bother.

April 19, 2024
Rated 5 out of 5 stars

Very happy with my Bertazzoni…

Very happy with my Bertazzoni professional range cooker. Had it for nearly 2 years now and still as good as the day it was installed. Very even cooking and easy to use, I love the rotisserie function. Good quality, my previous range cookers have worn badly with the finish flaking off the dials etc but the Bertazzoni is very hard wearing.

April 12, 2024
Unprompted review

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