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Rated 3 out of 5 stars

I ordered 15/9 because both the website and my order confirmation stated “delivery within 3 working days”. I emailed after 3 working days, asking for an update (and a bit of speed). No reply. No... See more

Company replied

Rated 5 out of 5 stars

Bespoke baby box put together a beautiful gift for my new niece, including a personalised box (perfect for keepsakes!) a baby grow which was super soft and perfect for boys or girls, a bib and hat an... See more

Rated 5 out of 5 stars

Received a gift box as a gift and the clothes, blanket, bib and other products are amazing quality! Very well thought out button system on the baby grow which at 2am is appreciated. The personal touch... See more

3.5

Average

TrustScore 3.5 out of 5

29 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Very poor my order is currently 6 days…

Very poor my order is currently 6 days late and still not here

March 10, 2026
Bespokebabybox logo

Reply from Bespokebabybox

Hi Jack, Thank you for your review.

Sorry you feel this way however I would advise when leaving a review you tell the full story.

This delay is unfortunately your mistake as below.

You placed an order on the evening of Tuesday 10th March, you missed out your house number/name, I tried to call directly and no-one answered, I emailed you on Thursday 12th afternoon to which I had no reply until Monday 16th PM, which contained an address completely different to the one on the order.

Please check you emails so you can confirm where this order is going.

Please also note that we are not amazon and do not work 24 hours we are a very small family run business and I feel I have done everything I can to rectify your mistake.

Kind regards

Rated 3 out of 5 stars

Unacceptable lack of communication around delayed dispatch

I ordered 15/9 because both the website and my order confirmation stated “delivery within 3 working days”. I emailed after 3 working days, asking for an update (and a bit of speed).
No reply.
No further communication till order despatched on 21/9 and eventually delivered 23/9.
As the business owner says, there was a combination of unfortunate events, causing the delay and the lack of communication, so my original review was too harsh.

September 15, 2024
Bespokebabybox logo

Reply from Bespokebabybox

Dear Margaret,

Thank you for leaving a review, I have also replied to your emails.

I can only Apologise for the lack of communication via email as explained in my email, we have had a major issue with our emails which co insides with when you're contacting us.
On our "Contact us" page there are also links to Facebook, Twitter and Instagram in which you could have got in touch with us on, if you were requiring urgent communication.

We aim for the fastest possible production and delivery time however as a Small family run business where all production and order are created by myself and this is not always achievable.

You ordered on a Sunday and selected second class delivery. I do not work on a Sunday and therefore it was picked up with all other orders on the Monday, Second class delivery is 2-4 working days and not guaranteed. There fore it was unlikely even if posted on Monday it would have arrived on Wednesday due to the selected postage.
As explained in my email there was also an unforeseen emergency that week that put a delay on all orders for which I can only apologise.

We are not a big corporate company, we are a very small family run business as you can see from our website, trying to create something a little bit special and personal.

I am sorry in this instance you had had a bad experience with us with communication, I did post this as next day delivery at my own expense for the inconvenience caused ( at that time I still had no email access so was unaware that you had requested a refund.) I know this was still not delivered for 3 days, which is completely out of my control as delivery is never guaranteed even next day it would seem.

Again I apologise for being unable to reply via email, this was something out of my control and that has never happened before.

Rated 5 out of 5 stars

Literally the best baby gift company…

Literally the best baby gift company I’ve ever used. Great service, competitively priced and the staff are really helpful if you’re an idiot like me and didn’t write a message to go with the gift! I can’t recommend highly enough!

February 4, 2022
Rated 5 out of 5 stars

First Class

Lovely experience and excellent communication from ordering to delivery in time for Christmas, thank you Francesca and good luck with the business!

December 17, 2021
Rated 5 out of 5 stars

Excellent product

Fantastic service and great quality. Our friends were delighted when their personalised memory box arrived.

July 18, 2021
Rated 5 out of 5 stars

First time I have ordered from…

First time I have ordered from Bespokebabybox. But I am really impressed with the service. They were not sure on the baby's weight....so messaged me privately to make sure they got it right. I would 100% use them again. My goddaughter loved the gift I gave her.

June 23, 2021
Rated 5 out of 5 stars

Baby box bundle…

I purchased purchased a baby box bundle online for a friend who had just had a baby. It arrived really quickly and the contents were all really high quality and a bit different. I would definitely recommend using them for a baby gift!!

May 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Easily place my order, with lots of options. Clear communication around my order and delivery.

April 30, 2021
Rated 5 out of 5 stars

We received a baby box as a gift for…

We received a baby box as a gift for our second child and love it. All the gifts are really high quality and the personalised memory box is a perfect a keepsake on its own! We will definitely look here for newborn gifts in the future.

Our box contained two personalised memory books to fill for each of our children. Our eldest has significant health issues which sadly means milestones are at best considerably delayed but most likely won’t be achieved. At first my heart sank thinking it was another memory book with pre printed content following typical developmental timelines/milestones to add dates photos to etc. I was absolutely delighted to find the pages were blank so we could capture our own story and cherish all the parts of him growing up we celebrate. A matching personalised book applicable for both our children is just brilliant. Certainly something to consider as a gift for a child with additional needs - it’s little things like this that make all the difference for parents. Couldn’t be more grateful.

April 28, 2021
Unprompted review
Rated 5 out of 5 stars

10/10!

10/10!! Top company! I bought 2 personalised boxes & personalised baby grows for my cousins twins, the quality is amazing. Prompt delivery- will certainly be using bespoke baby box again.

April 28, 2021

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