I ordered 15/9 because both the website and my order confirmation stated “delivery within 3 working days”. I emailed after 3 working days, asking for an update (and a bit of speed). No reply. No... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I ordered 15/9 because both the website and my order confirmation stated “delivery within 3 working days”. I emailed after 3 working days, asking for an update (and a bit of speed). No reply. No... See more
Company replied
Bespoke baby box put together a beautiful gift for my new niece, including a personalised box (perfect for keepsakes!) a baby grow which was super soft and perfect for boys or girls, a bib and hat an... See more
Received a gift box as a gift and the clothes, blanket, bib and other products are amazing quality! Very well thought out button system on the baby grow which at 2am is appreciated. The personal touch... See more
Very poor my order is currently 6 days late and still not here
Company replied
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor my order is currently 6 days late and still not here

Reply from Bespokebabybox
Item was easy to order with payment options
Item arrived packaged well.
Item good quality

Reply from Bespokebabybox
Easy to order haven’t used yet hopefully they smell as good warmed inthe candle burner as the do in the tin🤞
I ordered 15/9 because both the website and my order confirmation stated “delivery within 3 working days”. I emailed after 3 working days, asking for an update (and a bit of speed).
No reply.
No further communication till order despatched on 21/9 and eventually delivered 23/9.
As the business owner says, there was a combination of unfortunate events, causing the delay and the lack of communication, so my original review was too harsh.

Reply from Bespokebabybox
Very special personalised gift with great quality and material
Shipping was fast as well, highly recommend this small business!
Very competitive price fast delivery well packaged
Simple instructions, delivered well in time, perfect box for keepsakes.
Thank you.
Literally the best baby gift company I’ve ever used. Great service, competitively priced and the staff are really helpful if you’re an idiot like me and didn’t write a message to go with the gift! I can’t recommend highly enough!
Received earlier than expected especially with Christmas post. Lovely quality and colours and really nicely presented, would definitely recommend.
Lovely experience and excellent communication from ordering to delivery in time for Christmas, thank you Francesca and good luck with the business!
Fantastic service and great quality. Our friends were delighted when their personalised memory box arrived.
First time I have ordered from Bespokebabybox. But I am really impressed with the service. They were not sure on the baby's weight....so messaged me privately to make sure they got it right. I would 100% use them again. My goddaughter loved the gift I gave her.
I purchased purchased a baby box bundle online for a friend who had just had a baby. It arrived really quickly and the contents were all really high quality and a bit different. I would definitely recommend using them for a baby gift!!
Easily place my order, with lots of options. Clear communication around my order and delivery.
We received a baby box as a gift for our second child and love it. All the gifts are really high quality and the personalised memory box is a perfect a keepsake on its own! We will definitely look here for newborn gifts in the future.
Our box contained two personalised memory books to fill for each of our children. Our eldest has significant health issues which sadly means milestones are at best considerably delayed but most likely won’t be achieved. At first my heart sank thinking it was another memory book with pre printed content following typical developmental timelines/milestones to add dates photos to etc. I was absolutely delighted to find the pages were blank so we could capture our own story and cherish all the parts of him growing up we celebrate. A matching personalised book applicable for both our children is just brilliant. Certainly something to consider as a gift for a child with additional needs - it’s little things like this that make all the difference for parents. Couldn’t be more grateful.
10/10!! Top company! I bought 2 personalised boxes & personalised baby grows for my cousins twins, the quality is amazing. Prompt delivery- will certainly be using bespoke baby box again.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.