This isn't worth the hype. I've had it a few months and you're being charged shipping, it's expensive, and the products are over priced. I just canceled, it's not worth it. Update: After my review... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I by mistake got two right foot slippers for Christmas. When I reached out to Bespoke and Dan replied immediately and didn't even want pictures of the item. They said that another pair would be in t... See more
Company replied
The experience started with their monthly packages, be sure to fill out your preferences! I hardly ever had to alter my box, it was always the the thing I needed. Beyond that the real hidden gem is t... See more
Company replied
I just canceled my membership. They sent me a Chinese made flannel ( really worth 10 $ ) and a plastic fountain pen. *I removed most of my original post for the following reasons.* Ok..ok. well I wa... See more
Company replied
Company details
Written by the company
Goods and guidance for the modern man, delivered in a monthly box of awesome – plus a full shop of uniquely cool products.
Contact info
West 25th Street 151, 10001, New York, United States
- 8885656762
- help@bespokepost.com
- bespokepost.com
4.5
Excellent
272 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional as well as Friendly
There was a mix up and my first box got returned. The customer service agent was professional as well as friendly. She quickly saw the issue and arranged for a new box to be sent. I received that one with no problems.
September 11, 2024
Unprompted review
Reply from Bespoke Post
So glad we could get your squared away! Thanks for the kind review and don't hesitate to reach out if you need anything else!
Customer service was fast and fixed my…
Customer service was fast and fixed my issue immediately. Great service!
September 9, 2024
Unprompted review
Reply from Bespoke Post
Thanks so much for the review! We're always happy to help, so don't hesitate to reach out if you need anything else!
They assisted me with my issue and got…
They assisted me with my issue and got right to solving the problem.
September 6, 2024
Unprompted review
Reply from Bespoke Post
So glad we could help! Thanks for taking the time to leave your review!
Highly recommended!
My husband loved all the products he has gotten and it is all high quality. Customer service has been amazing anytime I contact them for help. Quick and personal service like this is rare. Highly recommend!
August 30, 2024
Unprompted review
Reply from Bespoke Post
We're so happy we've been able to make your experience with us a great one! Thanks so much for the kind words!
Quick response to my concerns
Quick response to my concerns, however we didn't fix the original issue, but was able to proceed with my order.
September 5, 2024
Unprompted review
Reply from Bespoke Post
So happy to hear we could help with your order! If you still need assistance with your initial concern, don't hesitate to reach back out!
Best customer service
Best customer service. I had a missing part on a weekender bag. Even though it was the weekend, I received a response immediately and I was sent a new bag.
July 13, 2024
Unprompted review
Reply from Bespoke Post
Always happy to help! Thanks so much for taking the time to share your experience!
Excellent customer service received…
Excellent customer service received when I submitted a service request to replace product that had a snap fall off and also needed a larger size since sleeves were shorter than expected. A replacement was immediately processed!!!
August 26, 2024
Unprompted review
Reply from Bespoke Post
So glad we were able to help! Thanks so much for taking the time to leave a review!
Returning customer
I’ve been a regular purchaser from bespoke post for a few years now. They always have fun and great new products and anytime I’ve had an issue (broken item or wrong item) they have quickly replaced it or made it right. Great customer service and answer emails quickly.
August 19, 2024
Unprompted review
Reply from Bespoke Post
Thanks so much for the review, Andrew! We're excited to continue making your experience with us a great one!
Resolved my issue quickly and…
Resolved my issue quickly and efficiently. Highly recommend!
August 26, 2024
Unprompted review
Reply from Bespoke Post
Thanks so much for the review!
The Folks at bespoke are the best I had…
The Folks at bespoke are the best I had a issue with a defective product and they went above and beyond to make it right I will definitely shop Bespoke again and again great job keep up the good work
August 19, 2024
Unprompted review
Reply from Bespoke Post
Thanks so much for the kind review Scooter! We're always happy to help, so don't hesitate to reach out if you need anything else!
Great Overall Experience
The products offered are typically at a lower price when shopping around, if you don't want the subscription box it is very simple to trade for something else or cancel altogether, and the shipping has been fast. The one issue I did have was taken care of immediately via text message. Bespoke Post has been great every time and I will continue to be a customer.
August 23, 2024
Unprompted review
Reply from Bespoke Post
Thanks so much for the review, Jeff! We're excited to continue making your experience with us a positive one!
A Wonderful Customer Service Department and Agent
The Customer Service that I experienced from Bespoke was phenomenal. They went out of there to ensure that I received my shipment before our family camping trip, since my shipment contained a vital part of the trip itself. And they did so without charging me anything extra for expedited shipping or a “Hot Order.” Once again, their service was exceptional.
July 31, 2024
Unprompted review
Reply from Bespoke Post
Thanks so much for sharing your experience! We're always happy to help and we hope you had a wonderful trip! Don't hesitate to reach out if you need anything else!
Absolutely terrible customer service
Absolutely terrible customer service. They don't give you a shipping date on the checkout. When I purchased and cancelled 10 minutes later by text, they shipped anyway. Garbage service.
August 1, 2024
Unprompted review
Reply from Bespoke Post
Hey there William. Thanks for taking the time to share your review. Orders placed with our standard shipping method have an estimated delivery date of 3-8 business days after the date of purchase. This information is displayed during the checkout process.
Ultimately, it is our goal to get orders out as quickly as possible. Once an order is submitted, there is no guarantee that it can be cancelled.
Looks like we were able to provide you with some return options. If you are still interested in sending the order back to us, feel free to reach back out and we will be happy to expedite the process for you.
These guys suck
These guys suck. Read more for specifics.
First visit to bespokepost.com offers 15% off your first order when you enter your email address. I enter my email address. No email comes. Next day I ask customer service. Customer service has zero knowledge of such discount, and offers me 10% off. I mull it over, and decide to take a risk. Placed an order 11 days ago, and no shipping update. So again I contact customer service. Today I was informed that there's a delay because they're moving warehouses. Also one of the items is now out of stock. It wasn't when I paid for it..... so why did you sell my items? Save your time, and money. Just another crappy middle-man hocking goods at a premium. Get bent.
July 29, 2024
Unprompted review
Reply from Bespoke Post
Hey there Ken. Thanks so much for taking the time to share your experience, though we are sorry for the frustration caused here. The coupon code to which you referred is good for $15 off an order of $75 or more. It looks like we were able to retroactively issue that discount in the form of a refund in addition to the 10% discount code used on your order.
It is certainly not our intention to sell items that are not available, but it seems that an unforeseen inventory delay impacted your order. Looking into this further, it appears that we were able to escalate your issue to our warehouse team, and your order has shipped in full as of 7/30.
Please don't hesitate to reach out to us if you have any further questions or concerns.
Customer service was very fast
Customer service was very fast, very easy to deal with, and took care of me to find a satisfactory conclusion to my issue.
July 19, 2024
Unprompted review
Reply from Bespoke Post
Always happy to help! Thanks so much for taking the time to share your experience!
Reply from Bespoke Post
Thanks so much for the review!
slow service
Hello. I ordered a jacket and shoes on July 4th and still haven’t received it, the support keeps making promises.
order 52459016
July 21, 2024
Unprompted review
Reply from Bespoke Post
Hey there Shokh. Thanks so much for taking the time to share your experience with us. We're so sorry for the delay with your order. We're currently in the process of moving warehouses, and this may be impacting order processing times.
Looks like your order has been escalated to our warehouse team. I also see that we've been working with you to provide updates on the status of your order. Please don't hesitate to respond to that e-mail thread if you have any other questions.
Our team is working hard to get shipments out the door ASAP, and we appreciate your patience.
When I called I expected a hasel
When I called I expected a hasel, but the person who helped me was very pleasent and nice. I was able to let him know what had happened and he then gave me the information I needed and so on. I think it was on a Monday that I called but I am not sure.
July 15, 2024
Unprompted review
Reply from Bespoke Post
So happy we could help! Thanks so much for taking the time to leave your review!
Bespoke post answered my concerns about…
Bespoke post answered my concerns about being billed for a box I didn’t want and issued a refund immediately. They do exactly what they say and it’s very refreshing.
July 3, 2024
Unprompted review
Reply from Bespoke Post
Happy to help, Steven! Thanks for taking the time to share your review!
Quality good and great customer service!!!
I have been a member for several years and have never been disappointed with the products or the customer service. I have had to instances where 1. the product had a flaw. I requested an exhachange and was simply shipped a new item. I was told to keep the original
item. I still have them both. 2. A recent Box was shipped but never arrived. I was refunded with no hassle whatsoever.
Quality goods and great customer service.
July 12, 2024
Unprompted review
Reply from Bespoke Post
Thanks so much for the kind review, Jason! We're so happy to hear we've been able to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.