I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help w... See more
Company replied
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Review summary
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Reviews shaping this summary
I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want... See more
Company replied
Spending money on weight loss isn't great. I just eant the three months and do not want anymore money taken from my credit card. I cannot afford the $30+ monthly payment. If yhis 3 months works, I wi... See more
Company replied
I realise the company has to make money, but during the nearly “free” trial, literally every ounce of additional info is propped with a money tag! Bit annoying for a trial period that I did pay €7 for... See more
Company replied
Company details
Written by the company
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Contact info
United States
- feedback@best.me
- best.me
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was a little disappointed at first…
I was a little disappointed at first when I started because it seems like I wanted to get to the point of why I paid my money in the first place, but it kept asking me if I wanna pay more money and more money for everything and it was getting very disturbing them when I declined everything we got to setting up my profile so I’m still waiting to see what my profile is gonna be like but now I have to do the survey if I want to get to the next if it’s not what I’m looking for then I’m going to ask for a refund but right now I wanna give it a chance I’d like to get to the point where I’m ready to start
July 10, 2026
Reply from Best.me
Hello Christine,
Thank you for taking the time to share your honest feedback.
We'd like to clarify that the offers presented during and after registration are completely optional and are not required to use the Best.me program. They are simply available for users who wish to further personalize their experience.
Our Customer Experience team has already reached out to you to see how we can help. Please check your email, including your spam folder if needed, and keep in touch with us so we can assist you.💚
- Best.me Team
The questions were straightforward and…
The questions were straightforward and easy to answer.
July 11, 2026
Reply from Best.me
Hello Prudence,
Thank you for sharing your feedback!
We're delighted to hear that you found the questions straightforward and easy to answer. They're designed to help us better understand your goals and preferences so we can provide a more personalized experience.
We hope you enjoy the rest of your journey with Best.me. If you ever have any questions or need assistance, our support team is always here to help.💚
- Best.me Team
Easy to follow so far
July 10, 2026
Reply from Best.me
Hello Anita,
Thank you for sharing your feedback!
We're delighted to hear that you're finding the program easy to follow so far. We hope it continues to be a simple and enjoyable experience while helping you work toward your goals.
If you ever have any questions or need assistance, our support team is always here to help.💚
- Best.me Team
It seems like a simple enough program…
It seems like a simple enough program to follow. I will give it my best shot.
July 10, 2026
Reply from Best.me
Hello Darlene,
Thank you for sharing your feedback!
We're glad to hear that you're finding the program straightforward so far. We wish you the very best on your journey and hope Best.me helps you reach your goals. Remember, lasting progress comes one step at a time, and we're here to support you along the way.
If you ever have any questions or need assistance, our support team will be happy to help.💚
- Best.me Team
After contact all is good 👍
Signed up easy, but now I want to cancel it's impossible.
They said it is easy to cancel but the link they talk about does not exist.
Now they have contacted me and stopped my subscriptions, really good news. I therefore change my comments.
July 10, 2026
Unprompted review
Reply from Best.me
Hello David,
Thank you for sharing your feedback. We're sorry to hear that you've had difficulty managing your subscription.
We'd like to clarify that subscriptions can be canceled through your account settings, and if you experience any issues, our support team is always happy to assist. We understand that this wasn't your experience, which is why we'd like to look into it further.
Our Customer Experience team has already contacted you directly to help resolve this matter. Please check your email, including your spam folder if needed, and keep in touch with us so we can work with you to resolve your concerns as quickly as possible.💚
- Best.me Team
Every little xtra costs 19.99
Every little xtra costs 19.99 and by the time you add everything up, you've spent over $100!
July 9, 2026
Reply from Best.me
Hello Diana,
Thank you for taking the time to share your feedback. We're sorry to hear that the additional offers left you feeling this way.
We'd like to clarify that the offers presented during and after the sign-up process are completely optional and are not required to use the Best.me program. These additional features are intended to enhance your overall experience, but they do not affect the functionality or value of the program you have already purchased. Their purpose is simply to provide optional upgrades for users who wish to further personalize their journey.
Our Customer Experience team has already reached out to you to better understand your concerns and see how we can help. Please check your email, including your spam folder if needed, and keep in touch with us so we can continue assisting you.💚
- Best.me Team
Reply from Best.me
Hello Trish,
Thank you for your review and for giving Best.me a try.
We see that you're still in the sign-up process, so we hope you'll have the chance to fully explore the program before deciding how you feel about it. If you have any questions or need help getting started, our support team is always here to assist.
We hope your experience with Best.me is a positive one and wish you all the best on your journey.💚
- Best.me Team
Reply from Best.me
Hello Julie,
Thank you for your wonderful feedback!
We're delighted to hear that you're enjoying your experience with Best.me. Your kind words truly mean a lot to us, and we hope the program continues to support you on your journey.
If you ever have any questions or need assistance, our support team is always here to help.💚
- Best.me Team
Refund request for fraudulent charges
I signed up for 1 month and paid $9 and then another charge was made to my card without authorization.
I have been going back and forth with Customer Service to no avail. I will have to contact my bank to file a complaint for fraud to get my money back.
This company has a F RATING with the Better Business Bureau
July 1, 2026
Unprompted review
Reply from Best.me
Hello Coral,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been so frustrating.
We'd like to clarify that charges can only be processed after a plan has been selected and payment has been confirmed. We'd also like the opportunity to review your case thoroughly and better understand what happened.
Our Customer Experience team has already reached out to you directly to review your concerns and help work toward a resolution. Please check your email, including your spam folder if needed, and keep in touch with us so we can continue assisting you.💚
- Best.me Team
It’s great but I found all the extra…
It’s great but I found all the extra and fees were out of my league
July 9, 2026
Reply from Best.me
Hello Donna,
Thank you for taking the time to share your feedback. We're glad to hear there were aspects of the program that you liked, and we appreciate your honest comments about the additional offers.
We'd like to clarify that the offers presented during and after the sign-up process are completely optional and are not required to use the Best.me program. They are simply available for users who wish to further personalize their experience.
If you ever have any questions or need assistance, our support team is always here to help.💚
- Best.me Team
Try to upsell. Want review before you try the okan
I wanted to get to the plan. They kept trying to get me to buy more . I had not got a chance just to try the plan. Very annoying.
July 9, 2026
Reply from Best.me
Hello Margaret,
Thank you for taking the time to share your feedback. We're sorry to hear that your first impression wasn't the experience you were hoping for.
We'd like to clarify that any additional offers presented during registration are entirely optional and can always be declined. The core Best.me program is fully functional without purchasing any optional add-ons.
Our Customer Experience team has already reached out to you to better understand your concerns and see how we can help. Please check your email, including your spam folder if needed, and keep in touch with us so we can ensure you have the best possible experience.💚
- Best.me Team
Reply from Best.me
Hello Sebastian,
Thank you for your feedback!
We understand that you haven't had the chance to experience the program yet. We hope you'll have the opportunity to explore Best.me before making a final assessment.
If you have any questions or need help getting started, our support team is always here to assist you.💚
- Best.me Team
Reply from Best.me
Hello Maija,
Thank you for your feedback! We're glad to hear you appreciate the focus on discipline.
The questions during onboarding are there to help us create a personalized program and provide guidance tailored to your goals, preferences, and needs. While they may take a little time to complete, they're an important part of building a plan that's designed specifically for you.
If you have any questions or need any assistance getting started, please don't hesitate to reach out to us. We'll be happy to help.💚
– Best.me Team
Most 5 star reviews are fake
Most 5 star reviews are fake. They took the sign up payment and then after every 20 mins took unathorised four $19.95 and i called chase to block the card after 4 additional payments.
They are so bad one extra payment came out whilst me trying to block it. What a scam.
Dont trust the 5 star reviews they are there to bring the average up.
July 8, 2026
Unprompted review
Reply from Best.me
Hello Mabs,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand why you would be concerned.
We'd like to clarify that the reviews on our Trustpilot profile are from genuine customers who choose to share their own experiences. We also want to assure you that charges cannot be processed without selecting a service and confirming the payment. Any additional offers presented during registration are entirely optional and can be declined.
That said, we'd like to review your case carefully to understand what happened. Please reply to the Trustpilot information request or contact us directly at feedback@best.me using your registered email address. Our team will investigate your account, explain any charges, and assist you further.
– Best.me Team
It’s just too much crap you start off…
It’s just too much crap you start off asking a couple questions and then you want everything and I’m tired of playing the games. I regret even signing up for this crap.
July 8, 2026
Reply from Best.me
Hello Katherine,
Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling frustrated.
We understand that the onboarding process and the information requested may not have met your expectations. The questions asked during registration are intended to help personalize your program based on your goals and preferences, but we appreciate that this approach isn't for everyone.
Our Customer Experience team has already reached out to you directly to better understand what happened and help address your concerns. Please keep in touch with us via email so we can continue reviewing your case and do our best to resolve the situation.
– Best.me Team
Reply from Best.me
Hello Tibi,
Thank you so much for your amazing review! 🌟 We're thrilled to hear that you're loving Best.me.
Your support means a lot to us, and we hope the program continues to be a valuable part of your journey. If you ever have any questions or need assistance, we're always here to help.💚
– Best.me Team
Reply from Best.me
Hello Mary,
Thank you for your review! We're glad to hear that you've found the program easy to use.
We understand that you'd like to cancel your subscription once your current month is over. Our Customer Experience team has already contacted you to assist with your request and provide the necessary guidance.
Please check your email, including your spam folder, and keep in touch with us if you have any further questions or need additional assistance.💚
– Best.me Team
Stay away from this scammers don’t…
Stay away from this scammers don’t trust them the just take your money with out your permission
July 8, 2026
Unprompted review
Reply from Best.me
Hello Freddie,
Thank you for sharing your feedback. We're sorry to hear that you feel this way.
We'd like to clarify that charges cannot be processed without completing the signup process, confirming a plan, and providing payment details. If you believe something wasn't handled as expected, we'd appreciate the opportunity to review your case and better understand what happened.
We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.
To move this forward, please contact us directly at feedback@best.me When reaching out, kindly mention that you were referred from Trustpilot.
We’re here to assist and will be happy to look into this as soon as we have the necessary information.
– Best.me Team
Reply from Best.me
Hello Johansigne,
Thank you for your wonderful review! We're delighted to hear you're off to a great start.
We appreciate you choosing Best.me and hope the program continues to support you on your journey. If you ever have any questions or need assistance, we're always here to help.💚
– Best.me Team
I don’t have any reviews at the yet just starting my weight lossJourney ed
Don’t have any feed back as I have just
Started my weight loss journey
July 8, 2026
Reply from Best.me
Hello Kristi,
Thank you for your review! We're excited that you've just started your weight loss journey with us and appreciate you choosing Best.me.
We hope your experience will be a positive one, and if you have any questions or need any guidance along the way, please don't hesitate to reach out to us. We're here to support you every step of the way.💚
– Best.me Team
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