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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly highlighting the comfort of the mattresses and the sturdiness of the beds. Many people appreciate the outstanding customer service, noting the helpfulness, politeness, and patience of the staff throughout the purchasing process. Reviewers frequently mention the efficient and professional delivery service, often emphasizing the quick delivery times, clear communication regarding delivery slots, and the care taken by the delivery drivers, including assistance with assembly. The overall service, from initial inquiry to final delivery, is consistently described as seamless and exceptional, leading many to highly recommend the company for new bed purchases.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the beds for their outstanding... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed of delivery, with... See more

Quality

Consumers consistently express delight with the quality of the beds. Many reviewers highlight the outstanding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication, prompt... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with our cloud bed from Best Bed. Service and delivery has been excellent and Best Bed went above and beyond to meet our needs. Our son needed a lower mattress level for better acce... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. Nothing was a hassle and very quick communication. Got bed two days later from ordering. Driver had great customer service skills and built our bed for us in n... See more

Rated 5 out of 5 stars

Enquired about my bed via TIKTOk and received quick response where they offered cash on delivery which really impressed me. They encouraged me to check headboards measurements which am grateful... See more

Rated 5 out of 5 stars

Ordered a king size bed and mattress from them. Great communication, very helpful with all my questions about colours and material etc and quick to respond. Fast delivery and kept up to date with timi... See more


Company details

  1. Bedroom Furniture Store

Written by the company

At Best Bed we offer wide range of high quality custom made beds and mattresses. All our products are handmade in the UK. All our reviews are authentic and we pride ourselves on our Quality and Service. On Average, we can deliver your new bed within 1 week of receiving your order. If you’re looking for a top quality, custom made bed, look no further than Best Bed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

71 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Enquired about my bed via TIKTOk and…

Enquired about my bed via TIKTOk and received quick response where they offered cash on delivery which really impressed me.
They encouraged me to check headboards measurements which am grateful for or it would have been too tall.
I planned delivery which I had to cancel and again they responded quickly and without issue taken my new date.
Bed arrived Friday 29 august very well packed and I immediately seen the quality looked superb.
Assembled the bed Sunday 7th September and I’m honestly blown away with how well it looks and more than I expected.
Only little criticism was the instructions not exactly clear but we got there and I absolutely love it as do family who will be using this company also.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bed frame with premium feel

I ordered the Charles Cream Chesterfield Bed in plush velvet with a 60-inch headboard, and it looks stunning in my bedroom. The diamond button option really stands out. Delivery was smooth, and assembly was quick.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service & stunning bed

Exceptional Service & stunning bed

I recently purchased the South Wales Luxury Bed and couldn’t be happier with the entire experience. From start to finish, the customer service was absolutely fantastic. I reached out via WhatsApp on a Saturday evening, not expecting a reply until Monday but to my surprise, I received a prompt and helpful response that same night. The team answered all my questions clearly, which gave me the confidence to place my order right away.

Delivery was seamless well-organised, punctual, and communicated brilliantly throughout. The bed itself is beautiful and truly lives up to its name. It’s a stunning centerpiece in my bedroom and feels as luxurious as it looks.

Highly recommend both the product and the company. A smooth, professional experience with a gorgeous result!

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

You will not be disappointed 5*

Thank you so much for the seamless service from enquiry to delivery.
I was apprehensive ordering through Facebook but the customer service and reassurance has been fantastic.
Numerous pictures sent, measurements and quotes. Followed up with checking the order was correct before processing.
The bed arrived within days of ordering confirmation slot sent the day before and a message first thing this morning with the delivery time.
The bed is very well made and sturdy.
exactly as the pictures on their page.
Added bonus with the gas lift as I wasn’t expecting the bottom to be boarded!
The delivery guys were lovely, on time and fast assembly… well worth the extra money took 20 minutes maximum.
I highly recommend this company you will not be disappointed.
Very happy daughter and parents ☺️

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

amazing company

what i wanted was kingsize ottoman gas lift with headboard and footboard , got advised on size which was going to be too long for bedroom, so was going to cancel but then speaking to customer service helped sort out exactly what i wanted, helping me with different options plus giving me sizes to make sure it would fit, and lots of patience to still get what i wanted. i can not thank them enough my bed is absolutely stunning mattress is soo comfy. also with the beds been made to order all was done from order to delivery in 2 days wow, i was also informed day before about del time which was great,so just thank you thank you thank you, for giving me an amazing nights sleep every night....

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication from
The start, and delivery was fast, everything came in great condition and bed was easy to put together, mattress is very comfy! Love the new bed thankyou

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Love my bed looks amazing in my bedroom…

Love my bed looks amazing in my bedroom and looks so expensive but very reasonably priced . The company was so helpful and polite and had alot of patience with me asking so many questions as i wanted to buy a good bed. They were very helpul.please give this company a look up you wont be
disappointed

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Recently had our new beds delivered…

Recently had our new beds delivered from Best Bed, we absolutely love them they look amazing, the mattresses are so comfortable it is the best nights sleep we have had in a long time, the service we received is outstanding from start to finish. I would highly recommend this company when thinking about buying a new bed.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

The bed itself absolutely…

The bed itself absolutely stunning—well-crafted, stylish, and incredibly comfortable. It has truly transformed my bedroom into a serene retreat. I couldn't be happier with both the product and the service provided. Thank You

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

After being scammed by a bed company we found you guys. You helped so much from the second we contacted you and within 48hrs we had the beautiful super king bed we wanted. Thank you so much. Couldn't recommend more

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, I ordered a bed on Wednesday evening and it was delivered on Saturday morning. The bed was very simple and easy to assemble. The delivery driver was very respectful and polite, i would definitely recommend this company to anyone who is looking for a new and affordable bed.

February 22, 2025
Unprompted review

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