While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.3

Average

TrustScore 3.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Look out for hairs on your food!

My first time purchasing from "Best Biltong". I bought Rusks and Crunchies from them. Crunchies were a bit too hard but good enough. The rusks were not so great. There was a hair on the rusks, I sent photos and a video but got no response at all. Shows me how much they value their customers. I won't be purchasing from them again.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Have been buying for years

Have been buying for years, lived in Guildford years ago so always went inshore. Moved away then started buying online.
Quality has dropped over the years
The subscription is slightly cheaper but had 2 subscriptions going, delivery went from £50 free to £70, no one made us aware so been paying more for delivery. Tried another subscription for Boerewors and biltong/droewors and only the Boerewors arrived paying another £7.99 for delivery. Let’s be honest, most products can be purchased in UK e crept for imported goods.
I’ve now found another South African butcher that’s closer, maybe more expensive but quality is so much better.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best biltong in the UK.

I bought the classic wet biltong and it was the best biltong I have bought in the UK. I bought some other products too. The shop assistant was wonderful both times. Highly recommend it. Thanks.

February 2, 2026
Unprompted review
Rated 2 out of 5 stars

Worst biltong and dry wors ever.

Worst biltong and dry wors ever.
Do not order the Wagu dry wors. It was like chewing sawdust. Definitely not a South African butcher making this product. It's horrible. Way too expensive. Don't mind paying if the product is good but this was shocking.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Super fast delivery!

I read on here a couple of negative reviews about long delivery times, and felt compelled to write a review of my own experience. I ordered on Thursday at 10.30am, and my order was delivered by DHL Friday morning at 10am... less than 24 hours after purchase, my package was delivered! That's superb service! The delivery was free, too! Delighted!

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

They went above and beyond to help me

They went above and beyond to help me! I ran out of what is to me an essential food item that is local to South Africa (the clue is in the name) I told them that I was ill and struggling to eat. I told them that I had not noticed I was running low and had run out!!! This was late Thursday afternoon and, despite their stated delivery policies because it is food I received my precious parcel by early Friday afternoon. Now I call that customer service!!!!

April 19, 2024
Unprompted review
Rated 1 out of 5 stars

Poor delivery service

Poor delivery service. How can it take a couple of days to package and post 2 bottles of sauce. By the time my order does arrive it will be well over a week. Won't order again from them.

December 14, 2023
Unprompted review
Rated 4 out of 5 stars

Would give 3.5

Would give 3.5, generally the food quality is good. But the service and website are average at best. Old skoll website, which displays pop up of what other people have bought. No relevance to your experience but also covers part of the view impacting what u can actually see. Also delivery service, don't expect anything actually posted / recieved by RM within the 48hr service they suggest. Speaking of non fresh items.( im not suggesting 48hrs from purchase) Takes 3-4 days to get the its been sent, always after end of business day, Royal mail don't actually receive it for another couple of days. The lag usually over a week. If this is the case, please just state it.

November 8, 2023
Unprompted review
Rated 4 out of 5 stars

Drywors Heaven for Me

Ok, so here is where i am.......... I dont get the chocolate fed biltong, its not for me. The standard biltong is good but where these guys excel is their Drywors which is very good, perfect balance of flavour and dryness, its very good.
Give them a try, have made second order, trying something else.

September 5, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look