A huge & expensive mistake to have trusted BestGapp.
Very sadly, I entrusted Michael Bennett of BestGapp with the letting of my property. A security key was given to an un-Named tenant whose background had never been checked, and who appears to have lived at my property in addition to the Named tenant. I discovered my property was seriously dilapidated after only 3mths when I initiated the Q1 inspection that Michael had failed to. After refusing to either act in or represent my interests at all, I was obliged to fire BestGapp. Tenant left, but - yet again in breach of the AST and apparently on the advice of Michael - failed to professionally clean the property, having also taken belongings of the property. BestGapp have held a lien over the deposit that I paid to register at the DPS and have refused to allow the DPS to adjudicate, which I believe to be illegal. A hugely stressful, distressing and time-consuming experience that BestGapp have ensured through their unpleasant conduct cannot be resolved amicably.