Best Mobile Phone Australia Reviews 

331
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers had a great experience with this company. Many customers frequently praise the remarkably fast delivery times and note that their packages arrive securely, often well before the expected date. People are also very pleased with the overall quality of the purchased items, highlighting smooth online transactions and helpful communication from the team. Some reviewers were not happy with the customer service support, mentioning major difficulties in reaching out through phone calls and experiencing unhelpful responses. A few consumers also pointed out lengthy delays when needing device repairs or dealing with faulty products that required multiple complicated fixes.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing that the phone was excellent and arriving with... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers express appreciation for... See more

Response time

Users describe ambiguous interactions with response time, as some reviewers experience super fast... See more

Service

Consumers find service to be positive, highlighting fast delivery and responsive communication. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At first, I wasn't sure about them. But communication has been great, though they did not follow up on the delivery time frame.. I found myself picking my package up. Considering how much they h... See more

Rated 4 out of 5 stars

I was a little confused when I got the email about my Phone being shipped without a tracking number. The email I got from DHL had a company I did not know SEVEN OCEANS LIMITED. And the first time c... See more

Rated 4 out of 5 stars

NO communications at all from company when I enquired online about date of estimated delivery. Order placed on 12 January 2026, phone delivered by DHL from Hong Kong by 16 January 2026.

Rated 4 out of 5 stars

I ordered the Oppo Find X9 Ultra Global Version and it was delivered super fast . Ordered on Friday and it was in my hands by the following Wednesday. Would’ve been a Tuesday but the Monday was... See more


Company details

  1. Cell Phone Store

Written by the company

Best Mobile Phone Australia is a pioneering online platform offering a huge collection of unlocked mobile phones from top brands. We have set a benchmark in the industry for selling reliable Xiaomi Australia phones at realizable price and quality. The dual sim phones we sell come with all the specifications you desire at a cheap rate. We have a unique reputation as the provider of Sony phones Australia. We have lakhs of satisfied customers across the country due to our hard work and dedication to bring the best for them. We are one of the recognized platform selling OnePlus Australia mobiles. Every mobile phone lover thinks of our name when they think of buying Samsung mobile phones. Our customer service team is ready to help you pick the right mobile phone as per your requirements. Are you in search of best Android phone? Welcome to our store, we can introduce you to top brands with highly useful specifications.


Contact info

4.1

Great

TrustScore 4 out of 5

331 reviews

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Hasn’t replied to negative reviews

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4.1

All reviews

(331)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast delivery via DHL

Very fast delivery via DHL, ordered on Monday and delivered by Thursday! Quick response to my online enquiry, all in all a very pleasant experience.
My purchase was a Oppo N5 for business/personal use and the phone's a beast, great battery life with 10-12 hours of screen on usage per charge. It was sent from HK and very well wrapped with a bundled AU adapter, and the pricing was the lowest online.

June 26, 2025
Rated 3 out of 5 stars

I placed an phone order on Monday 30th…

Updated 14 Jul. I received an email from the shop apologising the communication issue about the stock and was offered to express post the mobile since the stock is now in Australia. I reordered and received the phone 2 days later.

Original post - I placed an phone order on Monday 30th June, in particular I was concerning the legitimacy of this business and the stock availability. So I call before I made the order and was told the stock is available and will dispatched within 2 business day. 4 days later there is no updates and the order has not dispatched. I have chased many times with the business, although they have answered my call, however they can not provide any details of shipment, and I was told they are unable to get in touch with their shipping team in HK. This is a red flag for me, and they finally refunded the order upon my demand. This is a terrible experience, wasted my time.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

The go-to people for Sony phones in Australia!

These guys are one of the few Aussie-based businesses that have stocked the Sony Xperia range of phones (and for a reasonable price) for the last few years.
This is my second purchase in two years and I couldn't be happier. No mess, no fuss, quick postage and well packaged. Thanks a lot :)

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Pricing was very good

Pricing was very good, Mothers Day $25 discount was a bonus. Arrived qiickly and as described, well packed.
Didn't realise it came from Hong Kong though, Victoria Australia address.
But all is well.
Overall great service.

May 14, 2025
Rated 5 out of 5 stars

Amazing Xiaomi 15 Ultra !!!

Bought a Xiaomi 15 Ultra on Monday 5th, got it delivered on Friday 9th, 4 day delivery to Sydney, everything was great, setting it up now, really love it so much, thank you for everything

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick

Very quick. Ordered my oppo find n5 on Thursday and i was promised that i will get it on next week Tuesday but got on Monday one day earlier.

May 6, 2025
Rated 5 out of 5 stars

Great service, quick turnaround

Placed an order for an Oppo Find N5 on April 9th. Followed up a few days later to find out when the phone would ship and they confirmed it was shipping on the 14th. It did ship on the 14th advised and was delivered on the 16th. Tracking information was emailed to me as soon as the phone shipped (via DHL), so I knew exactly when the phone was going to arrive. Packaging was excellent with plenty of bubble wrap to prevent damage in transit. They also included an Australian converter for the AC adapter which was a nice touch (the phone shipped from Hong Kong). Great service & prompt delivery - can't ask for much more than that. Will definitely use them again in the future.

April 18, 2025
Rated 1 out of 5 stars

BLACKVIEW BL9000 PRO Important Note for Australian Buyers:

Important Note for Australian Buyers:

We purchased the Blackview BL9000 Pro – Dual SIM Global Version, and it is not fully compatible with many Australian mobile networks. While it supports several 4G and 5G frequency bands used locally, it lacks carrier certification from major networks such as Optus, ALDI Mobile, and some Telstra MVNOs.

The main issue is VoLTE (Voice over LTE) compatibility. Since Australia’s 3G networks have shut down, phones must support VoLTE to make calls—including emergency calls. Without it, phones like this one may not work for calling at all, even if mobile data works.

In my case, the BL9000 Pro didn’t work on Optus or ALDI Mobile, rendering it effectively unusable for voice communication. Unless you're using a very specific Telstra service where this model has been tested and confirmed to work, it is not fit for use in Australia.

This information was not disclosed at the time of purchase and the phone continues to be available despite concerns. I strongly urge others to check VoLTE support and carrier certification before purchasing any global or imported phone in Australia.

Although I received a refund over a month later and with about 8 follow up’s, and failed promises, they are yet to provide postage costs as promised in writing. Not to mention the fact I paid expressed post, but it was not sent express for over a week after purchase and that was only because I made follow up call asking if it’s been sent, which it hadn’t. I didn’t receive it for about 2-3 weeks.

This is ethically unacceptable – customers shouldn't have to chase refunds:
It should never be the customer’s responsibility to relentlessly pursue a refund for a product that was not fit for purpose.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

trusted company for all your mobile phone

Hello
I m reviewing this company after couple of orders done with them. I had some trouble on my first order and they were able to fix it as soon as possible and proceed to the best customer service! I'm actually very surprised of how reactive they are. One of the best place to purchase your phone. I ordered a Xiaomi phone from them because it's very hard to get here in Australia. I ordered on Monday 07/04, arrived on this Friday 11/04. I have to say it's pretty quick for this kind of phone that you cannot purchase from big company around here. Very happy with their services and will recommend to anyone, especially if you want to buy an "exotic" phone 😉

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!

Purchased the Samsung Galaxy S24 Ultra in Aug 2024, which was NOT compatible with the Australian network when they went from 3G to 4G in Oct 2024.
Emails after emails, calls after calls NO result! Told me to send the phone back with no guarantee that a replacement would be sent back.
DO NOT PURCHASE from this company!!!

Reply to your reply:
My husband purchased it for me. That's why you can't find me!
We notified BM(your company) of our problem Nov 7, shortly after Australia went to 4G. We sent emails and made calls without success to deal with the situation.

August 19, 2024
Unprompted review
Best Mobile Phone Australia logo

Reply from Best Mobile Phone Australia

Dear Customers,

Hi, I hope everyone is doing well,
Let's break this down in this customer's own words,

So email after email and call after call, and no results.

But at same time he did mention that we want to recall the device.( means we did reply😎)

So did we answers the email and calls or not??

2 things here,
1st, How can we repair or replace the device without recalling it back?
First step is to recall the device and confirm the problem.

2nd, If we didn't answer your emails or call so how did we told you to send back the device?😏

You bought phone in August, and you are facing problems now?

all our S24 ultra works, we didn't receive any complaints.

I have gone through all emails and calls from the last 1 month, I am not able to locate you.

Anyways you have warranty so please email us or call us, Mention your order number and we will get it fixeda for you.

Best Regards
Team Best Mobile AU

Rated 5 out of 5 stars

Highly recommended

Very reliable. Got Oppo Find N5 phone with the lowest price in the market, stock ready to go, minimal waiting period. Also offers local pick up which is awesome. Thank you

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Free upgrade to 512GB version

Ordered a Xiaomi 15 256GB and they sent me a 512GB version by mistake. I called to ask what I should do and they said to keep it. So very positive experience for me.

March 26, 2025
Rated 5 out of 5 stars

Fantastic - Oppo Find N5 Global

Ordered the Oppo Find N5 Global. Firstly, this is the best android device I have ever experienced. Don't think I'll ever go back to Samsung or Google. Secondly, Best Mobile Phone Australia, had the phone in my hands, within 4 days of ordering. Excellent, transparent service. Keep up the great work!

March 24, 2025

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