Best Online Cabinets Reviews 

368
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

BOC always provides the best service and products. They continue to support you through your entire project and even after if there are issues or questions. I just can't say enough about this compan... See more

Rated 5 out of 5 stars

From the start, with very rough measurements; RB designed an awesome kitchen for us, maximizing space & making sure my special requests were done. He has been indispensable, all the way to the install... See more

Rated 4 out of 5 stars

The service was outstanding. Every thing (and more) arrived on time and well protected. Malibu white- easy ashton grey- beautiful but harder assembly and some grooves were undersized requiring ext... See more

Company replied

Rated 5 out of 5 stars

Excellent product and service. The Malibu White Shaker RTA cabinets we bought were well designed, sturdy and had an excellent finish. This was a large order with a bunch of different pieces. There was... See more

Company details

  1. Kitchen Supply Store
  2. Furniture Store

Written by the company

Bestonlinecabinets manufactures high quality RTA kitchen cabinets, bathroom vanities, handles, sinks, hoods, and many more kitchen accessories, and we sell them online at wholesale prices. Our goal is to provide products with the highest value along with the best customer service. In this economy we understand that many people are going through difficult times and we make every effort to provide customers with quality products at the cheapest prices possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

368 reviews

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4.3

All reviews

(368)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love the black gloss finish

Absolutely love the black gloss finish! We ordered some end panels and fillers to go into our existing kitchen and we’re very impressed with the quality of the product. When we refurbish our kitchen in the future we will definitely use Best Online Cabinets...

June 10, 2019
Unprompted review
Rated 3 out of 5 stars

Cabinets took too long to…

Cabinets took too long to arrive....throwing my project behind. Mostly because of the trucking company. When the cabinets arrived they were on a truck that had a pallet jack with one wheel....that made off loading difficult. Upon inspection I found two damaged pieces. The company offered a minimal credit which was pretty small considering all the problems I had. I reluctantly agreed figuring it was all I was going to get. After agreeing to the small credit.....it never was processed. There are better companies to deal with out there for RTA and prebuilt cabinets.

June 9, 2019
Unprompted review
Rated 3 out of 5 stars

The quality of the face frame

The quality of the face frame, doors, sides and bottom is good. But the way the back attaches to the sides is not for a DIYer. You must be very familiar with cabinet building to build one of these cabinets. If there was a separate rating for customer service, I would give them a zero. There is no customer service. They are all robots.

May 13, 2019
Unprompted review
Rated 5 out of 5 stars

I'm a hard person to please

I'm a hard person to please, but I was happy with my experience.
Customer service was fast and resolved the issues I had (some damage to some components) - which I expected given the size of the project. The design service was a little on the basic side.

May 2, 2019
Unprompted review
Rated 5 out of 5 stars

5 Stars!!!

My husband has worked with wood for 30 years. He was very selective about our cabinets and did a lot of research. We cautiously proceeded with RTA’s.
We could not be happier. He enjoyed the easy of construction as opposed to building from scratch. The dovetail detail in the construction of the drawers was extremely well done. The price for our kitchen cabinets from Lowe’s (NOT INSTALLED) was $15,000. We spent $4008 for the same thing with Best Online Cabinets.

April 18, 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst customer service

Absolutely the worst customer service. Anthony apologizes every 5 minutes, but nothing gets resolved in a professional, timely manner. Matter of fact, customer service as a whole is very condescending almost as if everything is a joke. I have clients that I am relaying information to based off of what Anthony is telling me. I asked for his supervisor and I get the same treatment. Items were sent out wrong, and arrived broken, yet they act like they have no control over what is being shipped and when it is being shipped.

April 13, 2019
Unprompted review
Best Online Cabinets logo

Reply from Best Online Cabinets

Thank you for the feedback. We will always try to accommodate our customer’s situations and time sensitivity. We apologize the incorrect glass was shipped. The glass doors’ default is clear glass and needs to be swapped out for the frosted; a step missed by the warehouse. Our warehouse will do their best to package and protect the items, but once it leaves our warehouse, we have no control of how it is handled. It is disheartening to hear you are unsatisfied with our customer service as that is one of our company’s top priorities. When an angry customer calls in yelling, our reps listen to understand the situation, apologize as we are genuinely sorry an issue occurred and want to resolve it, and act to resolve it as quickly as possible. If there is additional feedback on how to deal with an upset customer, please provide it and we will listen willingly and improve.

Rated 3 out of 5 stars

Could have been better

Could have been better. The bad. Freight company took too long to deliver (15 days). NO help from seller. Drawer fronts were to be predrilled and they were only marked with pencil. Full drawer base cabinets had a lower drawer that was different from middle drawer and also was not marked. The good. Cabinets look good. Price was good. Company shipped fairly fast. Would I do business with them again? Sure, biggest problem was not even their fault.

April 9, 2019
Unprompted review
Rated 3 out of 5 stars

I was sent a request for info first…

I was sent a request for info first week of February for a order I was expecting. When I called to say where are my cabinets the last week of March, I was told I never responded to the February email. I told the representative could a follow up email be sent or a phone call to request the information as I had already paid my credit card for the cabinets. I think with a pending paid order, more follow up could be made. Thc

April 9, 2019
Unprompted review
Best Online Cabinets logo

Reply from Best Online Cabinets

Thank you for leaving your review for us. We are currently in the process of upgrading our system to make it a requirement when ordering pre-assembled cabinets to have the hinge information specified by the customer. An email requesting the hinge information a day after your order was placed was sent to you, and we did not receive a response until two months later. Our main form of communication is via email so there is a written trail which any of our support staff can access in order to better understand the situation and assist. We understand not everyone is able to check their email daily, which is why our system is being upgraded to simplify and expedite the ordering process. We do appreciate your criticism and understand your situation completely and we always try to improve as much as possible.

Rated 5 out of 5 stars

Quality product

Fast shipping. Quality product. I have done three kitchens and six bathrooms with BOC. GREAT company. Very responsive.

April 6, 2019
Unprompted review
Rated 2 out of 5 stars

Beware!

This company or their shipping company does a horrible job of quality control and getting ALL of the cabinets to you. They blamed us and wanted us to pay for the missing cabinets. They finally sent them to us with us having to pay for shipping. One of the doors was broken. We were done by that point. Beware!!!

April 1, 2019
Unprompted review
Best Online Cabinets logo

Reply from Best Online Cabinets

Thank you for the feedback. Any time an order is shipped, an email with the shipping information, tracking number, and receiving instructions is sent with detailed instructions on what to expect and what to do in case if there is damage or the shipment looks compromised. You reached out to us and claimed over eight boxes were missing, all which were shown in the pictures of your shipment right before shipping and was sent to you. We asked about the condition of the pallets when the shipment was delivered which should be checked as outlined in the receiving instruction as it is possible the pallet was damaged and items were lost in transit or the shipping company repackaged it, but you mentioned the pallets had no issue.

Regardless we gave you the benefit of the doubt, emailed the list of the replacements for you to confirm, covered the shipping, and sent the items. After receiving the items, you later contacted us and said another item was missing which was not on the list that YOU confirmed. The shipping you paid for was for the additional item you failed to confirm.

Rated 4 out of 5 stars

Very good quality and price

Very good quality and price. Took longer than expected to receive and had to get two seperate items replaced with the correct item. Easy to assemble. Items that were damaged easily replaced. Would strongly recommend but give yourself extra time to receive your entire project.

March 9, 2019
Unprompted review

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