BestPaintByNumbers Reviews 328

TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were unhappy with their experience overall. Many customers reported not receiving their orders at all, with some waiting months for packages that never arrived. Reviewers consistently highlighted a severe lack of communication, noting that their numerous emails and attempts to contact customer service went unanswered. The delivery service was frequently criticized for being unreliable, with issues like packages being sent to the wrong address or returned to the sender. Some people were dissatisfied with product issues, including missing paint pots, dried-out paints, or receiving duplicate items instead of the correct order. However, a few other people also felt that despite slow shipping, the final product turned out well and was enjoyable.

What people talk about most

Product

Consumers find the product experience to be ambiguous, with some reviewers expressing satisfaction with the... See more

Order

Reviewers express significant frustration regarding their orders, with many reporting extensive delays and... See more

Response time

People report negative experiences with response times, with many customers stating they reached out multiple... See more

Customer communications

Customers express significant frustration with the company's communication, frequently reporting non-existent... See more

Delivery service

Clients share their disappointment with the delivery service, citing extensive delays and packages never... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered in May 29, 2025 and never received my package. I am very suprise and disapointed in this company. I bought a pack of paintings in March 2025 and received my order 3 weeks later. I decided... See more

Rated 3 out of 5 stars

We have been using this company for the past 5 years. My husband gets me a painting every Christmas. The only time we have ever had a problem was last Christmas when they had a sale for buy two get on... See more

Rated 1 out of 5 stars

It has been over a month since I paid for an order, and I cannot get a response from customer service or an update. After multiple attempts i finally received an order number, but it is useless due to... See more

Rated 1 out of 5 stars

My daughter ordered a custom Paint by numbers kit for me for a Christmas gift in 2024. After not receiving the kit by Christmas as promised, she reached out to them and they said they didn't get some... See more


Company details


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2.4

Poor

TrustScore 2.5 out of 5

328 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic results

Fantastic results. You send in a photo and it arrives on a great quality canvas, with everything you need, paints and brushes. The outcome will blow you away and I have given the finished piece as a gift and was told it was the best gift they have ever received. Customer service is top notch too. Thank you Best Paint By Numbers. EVER.

January 29, 2024
Unprompted review
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Reply from BestPaintByNumbers

Glad to hear that you had fantastic results Diane. You clearly made the gift recipient's day when you gave them your finished painting. These kits are always a wonderful gift to give someone and it shows in your example. Hope to see you soon!

Rated 5 out of 5 stars

A portrait of my dear old dog…

I ordered a painting kit of a photo of my beloved dog. I put my old guy down last year and miss him terribly. The kit is very complete; everything I need to make a portrait of my old fellow. Delivery is prompt, the kit is orderly and complete, and I am very happy with my purchase. This is a wonderful way to enjoy a favorite photo, as well as have a creative experience.

November 30, 2023
Unprompted review
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Reply from BestPaintByNumbers

Thanks for this review Walker. So sorry you had to put your best friend down and we can understand just how much you miss him. We hope our kits have in some way helped you as you continue the process of healing for the loss. Stay strong!

Rated 2 out of 5 stars

Yeah shipping time is a deal breaker…

Yeah shipping time is a deal breaker for me. I could not expect that it would take forever to receive it in the USA. There are many-many other companies that deliver similar paintings in the USA within a week. Very disappointed.

January 10, 2024
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Reply from BestPaintByNumbers

Hello wamma wamma, reading your review, it is clear that you are disappointed. We completely understand the frustration but want to state that we inform all customers, including you, of the timeframes required to complete custom paint by number kits. We informed you of the timeline before shipping and after your product had been shipped as well. Despite your annoyance with the stated shipping times, we do hope you enjoy the product!

Rated 1 out of 5 stars

BEWARE

Placed an order on December 8th, 2023 as a Christmas gift. Today is Christmas Eve and still have not received it. Horrible customer service. Also, there products are produced and shipped from China.

December 8, 2023
Unprompted review
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Reply from BestPaintByNumbers

Hello Martin, so sorry to hear about the experience you had. As clearly stated on our website, we cannot guarantee delivery before Christmas for orders mad after November 10th. This is the case with your order. We will however do our best to ensure it gets to you as quickly as possible.

Rated 1 out of 5 stars

Ordered a month ago and it still hasn't…

Ordered a month ago and it still hasn't arrived. They just need to post on their website that they are shipping from China and it will take more than a month. Shipping updates say its taken weeks to get across the United States, which is clearly not true. I would not purchase from them again.

December 23, 2023
Unprompted review
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Reply from BestPaintByNumbers

So sorry to hear about your experience Kimberly. As clearly stated on our website, we cannot guarantee delivery before Christmas for orders mad after November 10th. This is the case with your order. We will however do our best to ensure it gets to you as quickly as possible.

Rated 5 out of 5 stars

I was nervous after I placed an order…

I was nervous after I placed an order and saw mixed reviews. Shipping took a couple weeks because it’s international but the product was great and arrived as described. Don’t be afraid to purchase from this company.

November 29, 2023
Unprompted review
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Reply from BestPaintByNumbers

Delighted you overcame your nervousness to purchase from us Jo. We always do our best to repay the faith shown in us by customers like you. Thanks so much!

Rated 2 out of 5 stars

Shipping takes forever

Shipping takes a week plus 14-19 BUSINESS DAYS. That’s 33 days. I didn’t realize this package was being shipped from China and then waiting for customs clearance. Maybe better to order if already in China, but for others- pick a different company if you want your package delivered in less than a month

December 18, 2023
Unprompted review
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Reply from BestPaintByNumbers

Hello Courtney, sorry to hear about the issues with your order. Due to the location you ordered from, it appears we had to make the shipment from our factory in Asia. That couple with the amount of orders during the festive season meant that it would take slightly longer to get the product to you. This is the main reason we ask all customers to order early if they want the shipment to get to them by Christmas. We will work with you to find a resolution. Please bear with us!

Rated 1 out of 5 stars

order never arrived

I placed my order the first week of December, they took my money and I got a confirmation. Never heard anything, 2 weeks go by and I email them and they say one of the photos didn’t work. Not sure why nobody contacted me the day I placed the order??? They have not refunded me, have sent nothing and no my child’s big gift won’t be here for Christmas. Can’t even get them to email me back anymore. They just said they sent it to someone else and they’d reach out to help me. I asked if they could just send the two that did work and they’ve gone silent. I’m heartbroken. I just wanted this for my child for Christmas. The reviews were so good and I’d heard good things. I understand it’s December and busy but if you are going to respond twice and then ghost me. Just fix the problem in the first two emails. Now it’s too close to get it shipped on time. I just want my money back

The company responded saying they’d reach out and fix this and STILL have NOT. Now I am fighting with PayPal to get my money back.

December 3, 2023
Unprompted review
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Reply from BestPaintByNumbers

Hello Michi, we completely understand your frustration and would like to apologize. You made an order for 3 custom paint by numbers but only uploaded 2 photos. We reached out for confirmation to see if you have another photo to complete the order. This led to the delays you mentioned. We will work with you to come to a resolution.

Rated 5 out of 5 stars

My photo is now a beautiful piece of art

I took a photo of my cat and sent it in for a 36 color paint by number. My picture turned out so spectacular that I am in awe of myself. My photo and my painting. I’m so pleased, I just ordered my second painting kit. I love this company and they service they offer

December 15, 2023
Unprompted review
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Reply from BestPaintByNumbers

Thanks for the wonderful review Brenda. We'd love to see how your pictures turned out if you don't mind sharing.

Rated 5 out of 5 stars

Painting for Christmas

I truly enjoyed painting this picture. It’s meticulous but so worth it! The finished product looks amazing! I found that painting relaxed me so much that hours would pass without even realizing it.

December 12, 2023
Unprompted review
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Reply from BestPaintByNumbers

We are glad to hear we could help make your Christmas Romoana! It's an added bonus that you were able to relax as you painted. We hope you come back soon!

Rated 5 out of 5 stars

Each painting I complete feels like a…

Each painting I complete feels like a personal masterpiece. And their team is always so helpful and kind. Will be a long-time customer for sure!

December 9, 2023
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Reply from BestPaintByNumbers

Each piece you complete IS a PERSONAL masterpiece Daniel. We have no doubt in our minds that what you have created is exceptional. Thanks for believing in us!

Rated 5 out of 5 stars

The canvas quality

The canvas quality, paint consistency, and the details captured made my painting come alive. I was initially skeptical but after completing it, I can't stop admiring my work. Already excited for my next project with them. Highly recommended for quality and customer service!

December 8, 2023
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Reply from BestPaintByNumbers

Thanks Muhammad for this glowing review. We are glad we were able to wipe away you skepticism. We will show your review to the rest of the team - they'll love it!

Rated 5 out of 5 stars

Painting has been my escape lately

Painting has been my escape lately. not only do I get lost in the art but the end result is always so satisfying. The details, colors, and quality are top-notch. Already planning my next masterpiece!

December 7, 2023
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Reply from BestPaintByNumbers

Delighted to see this review Scott. We love the fact that our kits have become sort of an escape for you and hope this continues. Can't wait to see the results of your next painting!

Rated 5 out of 5 stars

I love paint by numbers

I love paint by numbers! It is very accurate, the colors are exact it has on the picture that I have sent, the final product when I’m done looks like professional, did it. I’ve got so many compliments on my finish pictures that I feel like the real painter. There is a little tutorial on their site that helps with the painting and those little tips really helped. It is very therapeutic and this is going to be mine forever therapy.

October 28, 2023
Unprompted review
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Reply from BestPaintByNumbers

Delighted to hear that you got so many compliments on your completed paintings Dragana! We are also ecstatic to hear that you have unlocked the therapeutic of paint by numbers. We are 100% sure that our products will have a positive impact on you. Hoping to hear more from you soon!

Rated 5 out of 5 stars

Fantastic and was Fun, too.

Using Best Paint By Numbers was so much fun! My painting turned out fantastic. It was perfect for my son's birthday. I've enjoyed it so much I have ordered two more kits. Since I painted a picture of Leika, my son's cat I have to paint pictures of all my kids animals. I would recommend this product to anyone who wants a personalized Christmas gift, either to paint yourself or for the recipient to paint themselves.

October 25, 2023
Unprompted review
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Reply from BestPaintByNumbers

We are sure your son was delighted to receive this thoughtful gift from you! Thanks for the recommendation. Please be sure to tell anyone you refer to order early to beat the Christmas rush.

Rated 5 out of 5 stars

I was pleased with the before and after look.

I was nervous to order from them but let me tell you. They will not disappoint. I love the way it looked before and after. I will continue to order from them. I just received my second paint by number. It took longer than they expected. But there’s more detailing in it. I would love if the company could keep up with what you have ordered incase a person would like to order another one. I recommend them very much.

October 19, 2023
Unprompted review
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Reply from BestPaintByNumbers

Thanks so much for the review Sandi! We certainly do our best not to disappoint with the quality of product we ship to our customers. Unfortunately, due to regulations, we are unable to keep photos longer than a certain period of time. We hope you are having a nice time with your second kit!

Rated 5 out of 5 stars

My painting came out so beautiful. Love it and the experience of dealing with the company.

My painting came out so beautiful. My husband in the pic had just recently passed away and this is one of my favorite memories of him.
Painting was so easy. Great canvas, paint and the numbers were easily covered.
Any questions I had were quickly answered. Communication was very good and extremely helpful. I have completed 10 from this company as Christmas gifts and they were loved by all who received them.

October 15, 2023
Unprompted review
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Reply from BestPaintByNumbers

Hello Lorayne, we are so glad we could contribute to this memories you have of your husband who transitioned. Reviews like this make it worth it for us at Best Paint by Numbers - it's the reason why we do what we do. We have no doubt that you will keep creating good memories with our products. Keep painting!

Rated 3 out of 5 stars

Issues with quality that eventually got corrected

I’ve changed my review from a 1 to a 3 as initially I was very unhappy with the 4 custom prints I had received. It took a lot of back and forward emailing (almost 2 months) before I received the amended prints. I am happy with the amended prints but don’t feel I can give a 5 star because of the fight and persistence required at my end to get the issue resolved. I do appreciate the company eventually getting the issue resolved and hope in the future if an issue like this arises that they are able to resolve it in a timely manner.

October 2, 2023
Unprompted review
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Reply from BestPaintByNumbers

Hello Chrissy, so sorry to hear about your experience with our service. We always make sure we ship the highest quality custom products to avoid issues like this. We have commenced an immediate investigation to get to the bottom of this. We ask for your cooperation in this. Could you please respond to the emails we sent you? We aim to come to a satisfactory resolution with you. We sincerely apologize!

Rated 5 out of 5 stars

Stunning and quite amazing

I couldn't believe how fantastic my painting turned out. Great quality canvas and paints. They had taken a photo and reproduced an art piece which brilliantly captured every single detail. I have ordered 2 more and can't wait to get started. Best Paint By Numbers ever. Thank you

September 4, 2023
Unprompted review
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Reply from BestPaintByNumbers

Thanks for this wonderful review Dido! Best Paint by Numbers is more than a name as you have reiterated based on your review.

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