I leave a four star review only because one of the items in my initial order was out of stock and I was not notified about it until I brought it up. After that they were quick to fix the issue.Other t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would just like to say Bestvibe did contact me eventually and explained the product was not in stock and let me choose another product and they included a free item in good will. So its not a scam j... See more
Ordered a product on the 15th November still not arrived After several emails still nothing Very very poor company to deal with I would not order anything in future Finally a email back an... See more
Company replied
I had some quality issues with this company that took too long to rectify. Hence a 4 star rating. However eventually through constant negotiation we reached an amicable conclusion and refund . A... See more
Company replied
Company details
Written by the company
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Contact info
United States
- service@bestvibe.com
- bestvibe.com
3.5
Average
886 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best ever ❤️
I was completely inpressioned with their professional and customer service!!y'all were very understanding on my product I won't to return thank you for been understanding .
July 15, 2024
Unprompted review
Great customer service on replacement…
Great customer service on replacement of a defective item. They communicated promptly and replaced item faster than expected. I'll continue to shop here!
August 5, 2024
Unprompted review
The Enduro toy I bought from them is…
The Enduro toy I bought from them is amazing, the quality of it is great, its sturdy, has a strong motor and I can tell it has a lot of durability. And their service is great, very friendly and quick to answer, and the product arrived on time. I definetly recommend them.
August 1, 2024
Unprompted review
Amazing products WOW
I bought a few toys from bestvibe and got to say the products they have are amazing. the order comes very fast , and the toys are very good quality, and i got to say i use them a lot , say no more 😊
August 8, 2024
Unprompted review
My Go-To Shop for High-Quality
Bestvibe is hands down my favorite shop for toys! They consistently offer the best quality toys, and the affordability is unbeatable. Every purchase has been a delightful experience. Highly recommend Bestvibe to anyone looking for top-notch products without breaking the bank.
August 16, 2024
Unprompted review
Had a problem with item not charging
Had a problem with item not charging. Was handled in a very positive manner. Now all is good and am very pleased with the item. Will defiantly buy other items.
Thanks for the professional manner in witch this was handled.
July 15, 2024
Unprompted review
I've order 2 items from this website
I've order 2 items from this website. Right address and everything. Product never shows up. This is a scam site. I've wasted over 200 dollars for nothing. DO NOT ORDER FROM THIS SITE. I'm extremely mad for what I've witnessed here.
July 20, 2024
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are sorry that we were unable to provide you with a satisfactory shopping experience. Regarding the situation you have reported, there are two things we need to clarify:
(1) There are two orders from you on our site, one placed on June 16th, and one placed on July 20th.
(2) According to the information provided by the USPS, the package for the order placed on July 20th was successfully delivered to the destination address on July 25th.
If you have not received this product, please contact your local post office (Phone | 540-399-1815) to verify the delivery details. You can also confirm if your family or neighbor picked up the package for you.
(3) The product in the order which was placed on June 16th, because of the delay of the product, you applied to cancel the order, while we confirm with you if you are willing to pick another one product as a replacement, you did not give us any response until now, this is why the problem has not been solved. If you are willing to keep the order, the product that you ordered can be shipped within 24h.
We hope that we have explained the condition clearly, any questions please feel free to contact us.
Best regards，
Bestvibe Customer Service Dept.
Personal lube products
Great products at a terrific sale price. Very fast shipping. All arrived in perfect condition too.
July 10, 2024
Unprompted review
Sex Toys
There sex toys are worth buying and you get more bang for your buck
July 12, 2024
Unprompted review
Excellent Pleasure Store!
I had ordered something off their site but I put in the wrong address for delivery. In a panic, I quickly contacted their customer service to change the delivery address. Despite the old address still showing up on the shipping notice, they had made the change. They gave me their continued assurance that it was headed to the right location and, indeed, when it arrived, it arrived at the correct address. I was very happy and relieved. The customer service rep I had was so kind and patient with me. I can't thank her enough. Their merchandise is also top notch. I have never been dissatisfied. Bestvibe really cares for their customers. I highly recommend them if you're in the market for a good pleasure toy.
July 10, 2024
Unprompted review
No communication
No communication. Placed my order and heard the package was split up. Only 1 tracking number and from that number it says my packege is only 3 pounds where i know what i ordered was closer to 18 pounds. Tried to contact for questions about this and got no answer. I'm still missing a item even though it says the order was complete.
June 26, 2024
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are sorry that we were unable to provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification?
Could you please provide us with any of the following information:
(1) The email address which you used to place the order;
(2) The name of the recipient;
(3) The order number;
(4) The Transaction ID or the Invoice ID;
Normally, after you send message to our official customer service support email box, we will give you a reply within 24h in business days. If you do not see our reply, you can also check the spam box for confirmation.
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
No communication
No communication. Placed my order and heard nothing more. Tried to contact and got no answer. Now I need to get my money back. If I could give no stars I would
June 21, 2024
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are very sorry that we could not provide you with a satisfactory shopping experience.
Normally, we will get back to you within 24 hours on business days after you send us a message. If you send the message on the weekend, we will respond on Monday.
After you place the order, the package will be shipped within 48 hours, we have confirmed the condition of your order, it was processed in the promised time.
If you have checked the emails that we have sent to you, you may have seen that the package has already been shipped a few hours later after you contacted us.
We have confirmed the logistics information of your package, according to the feedback from UPS, the package will be delivered on June 26 between 10:45 AM - 1:45 PM, please keep an eye on it.
If you have any further questions, please feel free to contact us.
Best regards，
Bestvibe Customer Service Dept.
Hardy and Hamster
Hi guys, I'm user of Hardy and Hamster. Both of them are even better toys than they appear.
My personal recommendation!
June 18, 2024
Unprompted review
No communication
No communication. Placed my order and heard nothing more. Tried to contact and got no answer. Now I need to get my money back. If I could give no stars I would.
June 10, 2024
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are very sorry to hear about what your are encountered and we are also sorry that we could not provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order on our site. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? Such as the order number or the email account that you used to place the order.
By the way, we found out that you are in the UK, but we are an American website, our website is "bestvibe.com". So, we are not sure if you have ordered from us or not. To avoid solving the problem for you delay, could you please confirm it again? Because there are so many similar things that have happened before.
Of course, if you really ordered from our site, after you provide us with the effective information, we will check and give you a response as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry.
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
The shipping was fast and discreet
The shipping was fast and discreet. We had some issues with the item . Contacted customer service, they were very helpful and walked us thru step by step to resolved the situation quickly ! The site offers great selections and very easy to navigate . We will shopping again soon !
May 9, 2024
Unprompted review
Shipped on time (received quickly)
Shipped on time (received quickly). Item received in good condition (well packed). Customer Service answers emails in a timely manner, well informed and polite. I have ordered several times from this company.
June 5, 2024
Unprompted review
No item ever arrived
No item ever arrived. Luckily paid with PayPal so got refunded.
May 10, 2024
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are very sorry that we could not provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification?
By the way, we found out that you are in the UK, but we are an American site, our site is "bestvibe.com". So we are not sure if you have ordered from us or not, could you please confirm it again? Because there are so many similar things that have happened before.
If you really ordered from our site, after you provide us with the effective information, we will check and contact you as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry.
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
Excellent service support got back to…
Excellent service support got back to me very quickly
May 20, 2024
Unprompted review
Terrible client service
I will give them 2 stars, because its partially my fault. I did a typo in my address for the delivery, I INSTANTLY wrote an email to the service email, to explain the mistake I have been chasing them over the last 24hours, I just received an email that the article was shipped to the wrong adress.... and still no responses from their service. There is a sextoy with my name on it roaming in the city.
May 13, 2024
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are sorry that we could not provide you with a satisfactory shopping experience.
In order to make the problem clear and solve it for you as soon as possible, we have reviewed the communication records between us again and learned that the problem may be that we did not describe our meaning clearly and you did not catch our real meaning.
So today, after confirming that the package has been successfully delivered to the destination address, we have explained the condition to you again while providing the delivery information to you by email, we hope this time we have explained it clearly. Of course, if you are still confused, you can reply to our email to ask for details.
Finally, since the information provided by the USPS shows that the package was successfully delivered, could you please confirm it? Any problem, please contact us again, we hope that the problem you encountered will be solved quickly.
Sincerely.
Bestvibe Customer Service Department.
Very helpful and explaining support…
Very helpful and explaining support service 20/10 must buy from the BEST vibe
March 27, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.