I leave a four star review only because one of the items in my initial order was out of stock and I was not notified about it until I brought it up. After that they were quick to fix the issue.Other t... See more
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I would just like to say Bestvibe did contact me eventually and explained the product was not in stock and let me choose another product and they included a free item in good will. So its not a scam j... See more
Ordered a product on the 15th November still not arrived After several emails still nothing Very very poor company to deal with I would not order anything in future Finally a email back an... See more
Company replied
I had some quality issues with this company that took too long to rectify. Hence a 4 star rating. However eventually through constant negotiation we reached an amicable conclusion and refund . A... See more
Company replied
Company details
Written by the company
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Contact info
United States
- service@bestvibe.com
- bestvibe.com
3.5
Average
886 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing products
Amazing products, great customer service with fast response and communication.
March 31, 2025
Unprompted review
Won a giveaway for a free toy Came in a…
Won a giveaway for a free toy Came in a timely matter and had a great time talking to the people kind and sweet
March 22, 2025
Unprompted review
Few times I have made purchases to…
Few times I have made purchases to Bestvibe,I can say brilliant products fast delivery,10 star costumer service.I recommend this company to anyone.
March 22, 2025
Unprompted review
Excellent 10/10
Very good product great customer service speedy delivery
March 10, 2025
Unprompted review
Product works as described
Product works as described, good to do business with. Made the process very easy and great communication.
February 24, 2025
Unprompted review
My experience
My experience was great because I got what I ordered, customer service responded to my e-mails and updated me about my concern of when the doll will be shipped. Packaging was discreet as stated. Doll was in mint condition due to the packaging used to protect her.
Unrelated about BestVibe
- Use two people to transport the doll box, pick up horizontally.
March 1, 2025
Unprompted review
Customer Service
I had a problem with my shipment, and I notified customer care about it and they were prompt in responding. They resolved my issue quickly and it was such a great experience. I've recommended Bestvibes to my friends! Great products and customer service!
February 23, 2025
Unprompted review
My package was sent to the wrong…
My package was sent to the wrong address and returned and customer support, response was fast 👍
February 10, 2025
Unprompted review
BestVibe has the best selection and ships very quickly.s
BestVibe gets their products shipped very quickly, like within 1 day and the transit time is minimal. They also have the best selection of products that I've found anywhere.
January 27, 2025
Unprompted review
My experience was great because of a…
My experience was great because of a friend that introduce me to bestvibe .
And from that say that I would like to
try the product. And from I try it it gets
more and more interesting to me ,
So these products that I buy really help me and I feel good about it. Thank you guys for doing a good job.
November 5, 2024
Unprompted review
I made a purchase from bestvibe.com.and…
I made a purchase from bestvibe.com.and after several pleaserable uses it developed some issues.After contacting bestvibe.come and working thru the issues they made things right and I'm one happy customer.😉
THANKS TO AMY & AILSA 🤩 I will definitely shop bestvibe.com again!!!
January 15, 2025
Unprompted review
10/10 Would Recommend
This company has the most amazing, high quality products. They’re not absurdly expensive like other websites and have the highest quality for their prices. I’ve never seen a website with better products and quality than this one!!! I would 100% recommend this site to anyone in the market for a new toy 😉
February 3, 2025
Unprompted review
The website is user-friendly and the…
The website is user-friendly and the customer support is top notch!
January 23, 2025
Unprompted review
I have had several products from this…
I have had several products from this co. Company all fantastic value for money.. I had an issue with on of there products but bestvibes were quick to resolve the issue and send me a replacement no quibble. Fantastic customer service
February 1, 2025
Unprompted review
As a 40 years old married with 2 kids
As a 40 years old married with 2 kids, I wanted to try something different when I can't play with the wife for obvious reasons. I do have a high drive so I'm tired of self care my self. I need it something different. This is the first time I've tried anything like this so I ordered from this company. I used the item twice and from start to finish with deliver etc I've been very happy. I'll def recommend this company and the products.
January 27, 2025
Unprompted review
Wants to keep it's customers
After contact by them they sent me a new one thanks
That's very good considering many companies this company wants to keep it's customers happy will be back again in the new year
December 21, 2024
Unprompted review
My go to store
The delivery time was fast and communication was right on point. If you have any issues they get right back to you and make sure you are 100 satisfied. This is definitely my go to store.
January 18, 2025
Unprompted review
Dilemma resolved …
Original item I was interested in was out of stock in my country, so I chose a second item which was also out of stock. Bestvibe where very considerate as to my problem and recommended an item of similar quality. Thanks very much.
January 13, 2025
Unprompted review
I made an order almost 5 days ago and…
I made an order almost 5 days ago and contacted the staff 3 days ago but have yet to get a tracking number or reply from the support and it says 24-48 hours. It’s way past that…. and I see them reply on trustpilot like what…starting to think I got scammed
January 8, 2025
Unprompted review
Reply from Bestvibe
Hi there,
Thanks for your patience in waiting.
We are very sorry to hear about your experience and apologize for not being able to provide you with a satisfactory shopping experience.
Normally, after the customer sends the message to us, we will get back to them within 24-48 hours in business days, there is no problem with it. If you do not receive our reply, please check your spam box as well.
We have also checked the communication record in our email box, there is no message from you, would you please tell us you sent the message to which email address and which email address that you used to send the email to us?
After confirming the problem, we will provide you with a satisfactory answer.
We look forward to hearing from you and assisting further.
Best regards,
Bestvibe
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