Best Way Auto Transport LLC Reviews 

428
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and responsiveness of the staff, who are praised for their helpfulness and clear communication throughout the process. Many people appreciate the competitive and fair pricing, noting that the service offers excellent value. The delivery service is frequently described as fast, efficient, and reliable, with vehicles arriving safely and on time. Reviewers often commend the smooth process from pickup to drop-off, making the overall experience easy and trustworthy. People also express strong intentions to use the company again for future needs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, reliability, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the ease, speed, and... See more

Price

Reviewers mention positive feedback about price, with many finding the rates competitive and fair, often... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a motorcycle transported from Chicago to south Florida. Booked it in 2 days and pick up and drop off was less the 48 hours! Everything was secure and was sent with a mint condition Rolls Royc... See more

Company replied

Rated 5 out of 5 stars

Ethan Carter came through in a big way! I recently purchased an out of State stacker trailer sight unseen. I hired Ethan to pick up and deliver over 2200 miles across Country. Due to my short window o... See more

Rated 5 out of 5 stars

We were looking for the best towing option for our Ford Fusion from Idaho to Utah. Most companies gave us super high quotes, but Chris Austin gave me the best price by far. I’m so happy with how every... See more

Company replied

Rated 5 out of 5 stars

Richard Gomez is the agent I worked with. He set up the transport of my vehicle and followed up closely throughout the process. He did not procrastinate or leave me hanging but was very persistent and... See more

Company replied


Company details

  1. Transportation Service
  2. Auto Broker
  3. Trucking Company

Written by the company

This is Best Way Auto Transport LLC. Our services offer safe, cost effective and time efficient way of transporting your vehicle all over the United States. We transport Sedan, SUV, Pickup Truck, motorcycles, ATV, golf carts etc. For all your auto transport needs, get in touch today. We offer a wide range of vehicle transportation services including open and enclosed auto transport. We provide door to door service and we also have service from auction to port. We transport across 50 states of the United States. As a US DOT and FMCSA licensed provider your vehicles are safe with us. For a free quote and any questions please contact us at (917) 781-2300.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(428)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Very quick

Very quick, efficient and affordable. I highly recommend Jeff for all of his services.

December 13, 2024
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Thank you so much Christopher for your kind words! We're thrilled to hear you had a positive experience with Jeff.

Your recommendation means a lot to us!

Rated 5 out of 5 stars

Just started using Best Way and we…

I just started using Best Way and we are off to a good start. Peter Brown has coordinated my bike shipments and has worked hard to get them picked up on time. The 1st bike was delivered quickly and well taken care of. The 2nd bike is enroute now and 3rd bike is waiting for pick up.

January 2, 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Hello Eric,

Thank you so much for your positive feedback! We're thrilled to hear that your experience with Best Way has been a good one so far. It’s great to know that Peter Brown has been instrumental in coordinating your bike shipments and ensuring timely pickups. We take pride in providing excellent service.

Rated 5 out of 5 stars

Peter is your man to call…

Peter Brown assisted with our auto shipment from Maine to Vegas! Great communication and results! I will call Peter again on my next auto shipment!

December 30, 2024
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Thank you Paul for your fantastic feedback! We're glad Peter provided great interaction and results for your auto shipment. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Mr. David Richard/Best Way Transport...awesome!

Mr. David Richard was awesome!!... he stayed in contact with pickup-contact and receiving-contact at every step of the way... before pickup/during/after...made sure every detail was covered and executed in a timely fashion and checked after each task... I should ask David to train/mentor many of the other transport/dispatchers I have worked with in the past. Top Notch!!

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

I worked with Brian Martin to ship a…

I worked with Brian Martin to ship a 2020 Ford F250 Super Duty from Texas to Washington state and the process was surprisingly simple. Brian did all the heavy lifting and kept me informed the entire time. They met my requested pick up and drop off dates. Brian's driver was very polite and communicated his progress with me the entire time. I felt like Bestway Auto Transport is definitely looking out for their customer's best interest and provides an honest quality service at a reasonable cost. I'd do business with Brian again without hesitation, thanks!

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

There was quite a bit of confusion…

There was quite a bit of confusion initially due to language barrier on the exact cost involved for transport. Alex Cole was most attentive in trying to explain the confusion and apologized. In the end it all worked out and we received the vehicle. We were not aware we were dealing with a broker for these services and NOT the actual company doing the transport. Live and learn. Alex Cole does his best to make sure everything was good on our end.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for the help, Mr. Brian Martin!

Best Way Auto Transport did an excellent job with transporting my boat from Pennsylvania to Texas very quickly and with no issues whatsoever. From the beginning to the very end, Mr. Brian Martin with Best Way Auto Transport provided me excellent customer service, was extremely trustworthy, and he provides a very honest business to his customers. He knows what he is doing and I am very thankful that he was able to ship my boat for a very affordable/fair price as well!

I would highly recommend Brian and Best Way to anyone needing to ship a car or boat! Thank you for all of the help, Brian!

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Best transport company

This was my first time dealing with this transport company but definitely not the last, very easy smooth to deal with especially their representative Frank John who was very helpful and understanding. Thank you for you business looking forward for more in the coming future.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

I have worked with Best Way a couple…

I have worked with Best Way a couple times now. They have been professional, punctual, and beat the prices of other transport quotes. I worked with Alex Cole, give him a call, you will be more than satisfied. Great Job as always

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Best Way Auto Transport for shipping a vehicle, and I would like to share my experience as a customer. My name is Flavio Braz, representing Lions Pre Owned Cars USA LLC.

From the very beginning, the service provided by Best Way Auto Transport was exemplary. I contacted the company for a quote and received a quick and detailed response. The entire process, from scheduling the transport to delivery, was seamless.

I must highlight the professionalism and outstanding customer service provided by Peter Brown, the attendant I worked with. Peter was extremely knowledgeable, attentive, and patient, answering all my questions and addressing any concerns I had. He was proactive in providing updates throughout the shipping process and ensured that the vehicle was picked up and delivered on time.

The vehicle arrived in excellent condition, with no issues or delays. I was impressed with the level of communication and transparency shown by both Peter and the company. It's rare to encounter such a high standard of service in the transportation industry, and I would highly recommend Best Way Auto Transport to anyone in need of vehicle shipping services.

Overall, my experience was extremely positive, and I will certainly use their services again in the future. Thanks again to Peter Brown and the Best Way Auto Transport team for their professionalism and commitment to customer satisfaction.

Thank you Mr. Peter!

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

***DO NOT USE BEST WAY AUTO****

***DO NOT USE BEST WAY AUTO****
Hired Best Way Auto to transport a new boat. I was assured I would have an experienced driver and my boat was guaranteed to be insured. Driver showed up at dealership and incorrectly hooked up the boat, did not even hook upt safety chains. The trailer came unhitched and slide down road and into a pole causing $47k in damages. It has been over 2 months and I have been told the driver was not on the company's insurance and they would not take care of the damages. I will give further updates.

September 14, 2024
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Dear Jasen Baril,
We sincerely apologize for the inconvenience and frustration you have experienced recently. Thank you for bringing this matter to our attention.
Could you please share your order ID and contact details with us? Additionally, if you have any further questions or concerns, feel free to reach out to us via this email: info@bestwayautotransport.com.
Our team will get back to you promptly.

Thank you for your patience and understanding.

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