Best Way Auto Transport LLC Reviews 

428
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and responsiveness of the staff, who are praised for their helpfulness and clear communication throughout the process. Many people appreciate the competitive and fair pricing, noting that the service offers excellent value. The delivery service is frequently described as fast, efficient, and reliable, with vehicles arriving safely and on time. Reviewers often commend the smooth process from pickup to drop-off, making the overall experience easy and trustworthy. People also express strong intentions to use the company again for future needs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, reliability, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the ease, speed, and... See more

Price

Reviewers mention positive feedback about price, with many finding the rates competitive and fair, often... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a motorcycle transported from Chicago to south Florida. Booked it in 2 days and pick up and drop off was less the 48 hours! Everything was secure and was sent with a mint condition Rolls Royc... See more

Company replied

Rated 5 out of 5 stars

Ethan Carter came through in a big way! I recently purchased an out of State stacker trailer sight unseen. I hired Ethan to pick up and deliver over 2200 miles across Country. Due to my short window o... See more

Rated 5 out of 5 stars

We were looking for the best towing option for our Ford Fusion from Idaho to Utah. Most companies gave us super high quotes, but Chris Austin gave me the best price by far. I’m so happy with how every... See more

Company replied

Rated 5 out of 5 stars

Richard Gomez is the agent I worked with. He set up the transport of my vehicle and followed up closely throughout the process. He did not procrastinate or leave me hanging but was very persistent and... See more

Company replied


Company details

  1. Transportation Service
  2. Auto Broker
  3. Trucking Company

Written by the company

This is Best Way Auto Transport LLC. Our services offer safe, cost effective and time efficient way of transporting your vehicle all over the United States. We transport Sedan, SUV, Pickup Truck, motorcycles, ATV, golf carts etc. For all your auto transport needs, get in touch today. We offer a wide range of vehicle transportation services including open and enclosed auto transport. We provide door to door service and we also have service from auction to port. We transport across 50 states of the United States. As a US DOT and FMCSA licensed provider your vehicles are safe with us. For a free quote and any questions please contact us at (917) 781-2300.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(428)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

Outstanding service

August 25, 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Dear Francisco,
Thank you for your kind words! We’re glad to know you had an outstanding experience with us and truly appreciate your trust.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 5 out of 5 stars

I have been working with mark almost 5…

I have been working with mark almost 5 years he is professional and honest highly recommend.

September 5, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Dear Ahmed,
Thank you for your wonderful feedback! We truly value your continued trust over the past five years and are glad to hear Mark has consistently provided professional and honest service. Your recommendation means a lot to us.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 5 out of 5 stars

Working with Marcel .

Working with Marcel have been a great experience, great communication skills and great costumer support.!!!
Thanks 🙏 again.!!

September 5, 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Dear Lazaro,
Thank you for your kind words! We’re delighted to hear Marcel provided you with a great experience, excellent communication, and strong customer support. We truly appreciate your trust and look forward to working with you again.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 1 out of 5 stars

Use them in the past and things seem to…

Use them in the past and things seem to go OK. Unfortunately, this wasn’t the case this time. Was charged more than quoted. Driver showed up three days late due to a malfunction with his truck and the truck driver was extremely hostile and refused to give me keys and approach me with a pipe. Would not recommend ever using them.

September 4, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

We have no record of you as our customer. If you did book with Best Way Auto Transport LLC, kindly share your order details so we can verify and investigate. Without verified information, we cannot address this review further.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 1 out of 5 stars

I was a victim of a scam peter Steve…

I was a victim of a scam peter Brown 1Steve whomever manages best way auto transportation. I lead me to believe I was going to get back a DBL payment back held my car hostage if I didn't make another payment to deliver my car as it was 2 hours away it was 325. To pick up and paid him. He alleges till this day that payment never went turns out it
did he lied ..don't do business ever with these scammers .. to best way auto yes you did receive zelle payment TD bank records show and spike with you in a 3 Way call my account would have been credited. 325.00 was never credited back if what you're saying proves to be true. It is not. U still haven't resolved this issue even with per 3 way calls with TD and it's recorded they ask you to report it with your Citibank where the funds 325. Was deposited I gave paper proof as well.and then charged me I. Strip payment for the same drop off from Florida to SC. If not you would have kept my car hostage. Simi this how you pick pocketed me and elderly women in the road peter Brown is not a honest person. He said that he never got it zelle and that it was in still in hold as they drove and was close to drop off location. Just to tell me that if 8 didn't pay 325 through strip they wouldn't release the car. I was DBL charged when the agreement was. He only would pick up the car in Florida at the my mechanics

September 18, 2024
Unprompted review
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Reply from Best Way Auto Transport LLC

Dear Powahtan,

We’re sorry to hear about your frustration. However, as we’ve explained multiple times, our records show that we never received the Zelle payment you mentioned. Without funds reaching our account, Best Way Auto Transport LLC cannot issue a refund. We have also provided you with supporting screenshots for clarity.

We kindly recommend contacting your bank directly to resolve this matter, as they are the only party who can reverse or cancel the transaction. Please know that we are ready to cooperate once the payment issue is confirmed through your bank.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 5 out of 5 stars

Great job

Peter did a great job of communicating and organizing the transportation of my truck.
Very happy, will use Best Way Auto again.

August 18, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Dear Drago,
Thank you for sharing your positive experience! We’re glad to hear that Peter did a great job with communication and organizing your truck’s transportation. We truly appreciate your trust and look forward to serving you again in the future.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 5 out of 5 stars

Within a few days of my first phone…

Within a few days of my first phone call, they were able to pick up my golf cart and deliver it across the country! Fast and friendly service.

August 19, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Dear Taylor,
Thank you for your kind words! We’re so glad we could arrange a fast and friendly delivery for your golf cart. Your satisfaction means a lot to us, and we look forward to helping you again in the future.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 5 out of 5 stars

This is Demetrius Bey

This is Demetrius Bey. I had a car transported by best way auto transport absolutely wonderful on time. Took care of my vehicle. Service was wonderful. Alex Cole took care of me. He guided me through everything I needed to do. He made sure everything was on time. he was very professional about everything did and checked up on me made sure things work. Make sure the vehicle landed on time so he did a very good job so we think I thank them very much for their service and I will definitely use them again in the future

August 20, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Dear Demetrius,
Thank you so much for your thoughtful feedback! We’re delighted to hear that Alex Cole provided such professional guidance and ensured your vehicle was delivered safely and on time. Your satisfaction means a lot to us, and we truly appreciate your trust. We look forward to serving you again in the future!

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 5 out of 5 stars

Best price

We were looking for the best towing option for our Ford Fusion from Idaho to Utah. Most companies gave us super high quotes, but Chris Austin gave me the best price by far. I’m so happy with how everything turned out, super smooth process, and I didn’t have to stress about a thing. Definitely a 10/10 experience!

August 15, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Thank you for your wonderful feedback! We’re delighted to hear Chris Austin was able to offer you the best price and make the entire process smooth and stress-free. We truly appreciate your trust and are glad we could provide a 10/10 experience.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 1 out of 5 stars

Horrible Company

Horrible Company

August 13, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Hi Geordan Holland, we've searched our records and can't find any information about a customer named Geordan Holland or your described visit or any request. We never served you, if you could please contact us at info@bestwayautotransport.com to provide more details, we would be happy to investigate further.

Rated 5 out of 5 stars

Great company! I recommend them, ask for alex Cole!

Alex Cole in specific. I needed something done right away and he got it done right away. This guy deserves a raise!

August 13, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Thank you for your wonderful feedback and recommendation! We’re thrilled to hear Alex Cole was able to assist you promptly and efficiently. We agree—he’s a great asset to our team! We truly appreciate your trust in our service.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 5 out of 5 stars

Great transporting company

Richard kept me informed and was very respectful when communicating.

August 11, 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Thank you for your kind words! We’re glad to hear Richard kept you well-informed and maintained respectful communication throughout the process. We truly value your feedback and look forward to assisting you again.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 5 out of 5 stars

Great experience

Alex Cook made the process so simple and stress free!

August 3, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Thank you for sharing your experience! We’re happy to hear Alex made the process simple and stress-free. We truly appreciate your trust and look forward to serving you again.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 5 out of 5 stars

I received a better deal than the…

I received a better deal than the average market. Very prompt response and communication via text, which is preferable to me.

August 1, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Thank you for your feedback! We’re glad you found our pricing competitive and appreciated our prompt communication via text. Your satisfaction means a lot to us, and we look forward to assisting you again.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 5 out of 5 stars

Peter did a great job with…service and communication!

Peter did a great job with communication on every step of the process and very diligent in getting our boat to us when we wanted it delivered. Great service!!!

July 24, 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Thank you so much for your kind words! We're glad to hear that Peter kept you well-informed throughout the process and ensured your boat was delivered right on time. We truly appreciate your trust and are happy we could provide the service you expected.

Best regards,
Customer Support – Best Way Auto Transportation LLC

Rated 1 out of 5 stars

Peter.bPeter Brown of best way auto…

Peter.bPeter Brown of best way auto transportation insisted on a zelle payment of 325. And alleged the payment didn't go through, having already pick up my car in Florida upon arrival to another state he claims allegedly zelle payment didn't go through while it was well on its way , peter Brown alleged zelle payment he instead ask me for additional payment through strip if not he and his freight guy would not unload my car. So I had to make that 2nd payment using strip so they wouldn't keep my car . Till this Day he continues to allege zelle payment never went through although it was paid and Banks as giving me proof that on their end it was paid. Now am In contact with them again for the same issue after months of not returning the additional funds. I was DBL charged in addition to the funds to unload my car with the intention to take my car.
I was scammed by Peter Brown as he allegedly claimed the payment still is pending am writing this July 2025 and Peter Brown is still alleging the zelle payment is pending and we both been on conference call with my bank and he today July 2025 had not reached out to his bank to help this situation as he was advised I demanded him to give me full disclosure that he's done so as he as to why he has not after months he has promised me I can trust him at his word my bank as spoken to him he never tried to dispute it with his bank and keeps making the same claim 325. Was paid out twice DBL zelle and strip he would return 325. I provided him the proof that the zelle payment went through and still had not returned the DBL.payment even my bank representative confirmed to him he promised s payment yesterday I waited all day even after the conference call ..he had not reached to his bank in regards to his claim I want the funds back Peter Brown you've had enough time and while on 3 way conference call
Peter Brown as been recorded asked to contact his bank as he allegedly claimed zelle payment is still pending and once he receives the payment he will return DBL payment he's had plenty of time since has been making this claim as to why he charged me twice and promised he would return the dbl payment charged. Per our last conversation 3 way he and I and my bank..amongst several lengthy months

September 20, 2024
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Dear Mirta Rodriguez,

Thank you for your feedback. We sincerely regret the confusion regarding your payment. As communicated directly, we have thoroughly checked our records and, to date, have not received your Zelle payment. We also shared a screenshot with you as proof.

We remain available to resolve this matter and welcome any additional documentation from your bank for further review.

Customer Support – Best Way Auto Transportation LLC

Rated 5 out of 5 stars

Alex was very professional

Alex was very professional! My shipping experience was handled prompt and efficient! My vehicle arrived earlier than expected.

July 8, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Thank you so much for your kind words! We're glad to hear that Alex provided a professional experience and that your vehicle arrived ahead of schedule. Your satisfaction means a lot to us, and we truly appreciate your trust in our service.

Best regards,
Customer Support – Best Way Auto Transportation llc

Rated 5 out of 5 stars

Cheapest quoted rate and excellent…

Cheapest quoted rate and excellent services provided. Very satisfied and happy. Very thankful.

July 12, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Thank you for your kind feedback! We're happy to know you were satisfied with our service and pricing. We truly appreciate your trust and look forward to serving you again.

Best regards,
Customer Support – Best Way Auto Transportation llc

Rated 5 out of 5 stars

Great service

Great service – delivery arrived earlier than expected, which was wonderful. The driver, Luis was very courteous and helpful

July 10, 2025
Unprompted review
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Reply from Best Way Auto Transport LLC

Thank you for your kind words! We're glad to hear your delivery arrived earlier than expected and that Luis provided courteous and helpful service. We appreciate your feedback and look forward to assisting you again.

Best regards,
Customer Support – Best Way Auto Transportation llc

Rated 5 out of 5 stars

Brian was amazing to deal with

Brian was amazing to deal with , smooth transaction, and fast clean delivery! A++

June 30, 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Thank you for the awesome feedback! We're happy to hear Brian made the process smooth and that your delivery was quick and seamless. We truly appreciate your trust and the A++ rating!

Best regards,
Customer Support – Best Way Auto Transportation LLC

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