Smart Hosting Reviews 844

Great support from a couple of the members of the team with an email issue that another host left me with (GoDaddy) Many thanks for the help Smart Hosting, Big thanks go to Jordan, Brad & Max. Thanks very much

Good one first:

Since almost 2 years I was a customer with them - they ever get me because of their nice offer "Unlimited Reseller Hosting". Their service was always good, and their environment stable. I felt comfortable with them, even they rise their price a little bit over the years, which is normal.

Followed by the Bad:

But then, in February/March I got an email with a big, big change:
Increasing the price (a lot) and decreasing their package value (a lot). So you get less for paying much more.

Not only "unlimited everything" turn to "very limited" (only 100 GB and 50 cPanel accounts), also that I have calculated with my ~ 200 GB usage I have need to pay around 70 £ ! I dont want to buy a whole server!
Even after I have recalculated the space and brought it under 100 GB, I felt not comfortable anymore. What I really dont like is to change a contract in that essential way. Anyway one good thing was that I had 3 month (what was fair) to think about a solution - and quit here.
I guess many customers (resellers mostly) will quit now, or soon after they are realizing the increased costs for a less value.

What a pitty ! This company was really good, but will discourage their customers - even explaining their service "will be much better and improves a lot" (marketing speech).

Anyway, thats business - but I am disappointed and really thought I could be with them much longer.

Best regards and good luck!

so very angry with this lot, appaling service and treatment from them, services keeps going down, i keep get error after error, site down time after time, my google web master's page constantly showing my site being unavailable thereby affecting my rankings on search engines, i've had to make do with things for years, over 5yrs, a few days ago, i ordered another service, the system flaged my purchase, so the asked me to prove who i was, really? you are happy taking my money for years, you are happy lying to me for years, you are having providing me sub standard service for year, making my life difficult for years, and you now add insult to that? that is salt to a wound, you want to know who i am after all these years? well, am the one who who you have taken forgranted for years, am the one you only pretend to know when i make my voice heard here, masybe you will remember me from now

As a great many have said recently, they were brilliant back before their takeover by krystal. The initial price-rise was digestible, the most recent additional price-rises are a huge percentage increase, and comes with a very much reduced service compared to what was offered for less previously. As others have said, a quick internet search shows a large number of cheaper options, providing more for less, and with better reviews/ratings. I was sent an invoice for my domain, as it is 'no longer included' (a further stealth cost added to the original hefty increase) - I was not informed of this at all until I questioned why it was not included. After half an hour of confusion it was finally dealt with, but these are not things a customer should have to chase repeatedly. Smart are trying to be proactive in dismissing these reviews on here, but there's a reason so many customers/now ex-customers are dissatisfied with the current service, and it's not because they need to 'understand the changes' as is constantly referenced - customers are never going to be happy when they feel like a business is simply trying to cash in on them, however you try and justify it to people.

Very helpful support staff who responded quickly and fixed my issue promptly - that makes a big difference.

First class customer support
I would definitely recommend Smart hosting

Price increased from £15pm to £70pm!

That's a 366.67% increase before you tell me price increases are inevitable.

Absolutely outrageous. A quick google returned a plethora of other companies offering the same or better product for less than I was paying originally.

I expect many others are doing the same, what on earth were you thinking!?

You just lost a customer of many years.

As a measure of the type of company they are, rather than respond to my review they reported it! The Truth Hurts doesn't it!

I always loved SmartHosting, they were very affordable and had a very good customer service team.

Their prices have risen a couple of times since I joined them 3 years ago but this is expected and I didn't mind. However, they have now decided to completely restructure their pricing plan.

My "unlimited reseller hosting" plan will change from £14.99 a month (exc. VAT) to £69.99 a month (exc. VAT). I cannot even begin to understand how they see this as a reasonable change, and as a result I have had to rehome / shut down a lot of websites that I looked after.

What a shame.

Up until this year I would have recomended SmartHosting to anyone.

This year they decided to do a massive price increase which has basically made myself move away from them, going from happily paying £2.99 a month for the past couple of years for my handful of sites and a local charity site. They are now increasing this to £7.99 from July.

Since the take over from Krystal this is the second price rise.

I have been with Smart Hosting for just over a year now and I have never experienced down time. Their customer services team is excellent. The price I pay is very very good. I would never get all I get here somewhere else. I highly recommend using this company!

Absurd price policy

At the beginning when he entered with them they had their ups and downs
but everything works excellent

Since Krystal got his hands on the first price increase, it was reasonable and could be paid.

It had an unlimited reseller paying a good price, since it increased by 200% was ridiculous going to limited, insurance will continue to raise prices without control

They do not mind keeping customers, they simply kicked many with their prices

They threw away 5 years of business that he had with them
I do not care if I leave, here Krystal's money sends

I'm sorry I left a good company that was excellent at the beginning

Krystal you screwed a lot of sure you're going down
the recent good reviews of insurance are fake to deceive people

Superb value and excellent support. I have a reseller account and find that everything works just perfectly. I don't need to spend much time on dealing with hosting or domain issues and this allows me to concentrate on development and supporting my customers.

Smart Hosting are fantastic! I have been using them for a few years now and they are consistently reliable and respond to queries with intelligence, quickly, efficiently, effectively, politely, helpfully and in well-constructed language - so rare these days! I like the format of their website too! Really clear and easy to navigate! What a breath of fresh air! Smart Hosting were recommended to me by a trusted website designer I work with and I'm so glad they did!

Smart Hosting, as it used to be at the beginning.
I started with the idea of ​​offering my study partners a solution to the "free" web storage of Hostinger (many of you will know this company) and I got together with them to be able to collect a little money and buy a hosting resellers account. And we found it, Smart Hosting.
At the beginning we paid about £ 69 per year. It was very functional, and the websites of my fellow students were a few index.html, a few .css and some images.
Our websites were not more than 40mb of web storage. Then with my colleagues we continue paying the hosting annually and we resell our colleagues from other grades and courses, always the websites did not exceed 40mb of storage. We did it this way because we wanted to help our classmates financially and we did not charge more than what we paid to Smart Hosting.

They raised the price in 2018 because they would migrate to a better environment, and we understood it, we managed to collect the money to pay for it and we paid the fee (approximately £ 165).
Now, after having written to Dave, without achieving anything. We write our fair and clear opinion of our situation:

Our hosting was not for profit, we did not do it to make ourselves rich, it was not a big business. The purpose of our web hosting was to provide a solution to our fellow students and help them financially by offering a good service at a good price. Today we will have to say goodbye to a good web hosting because because of other customers who made bad use of web storage, prices rose to x3.

Thanks for the time when the prices were more accessible for us. My rating is 2 stars, why? Because I exposed my situation and tried to raise awareness and Smart Hosting, the price went up, affecting those who did not use the service badly and who do not have the financial resources to continue with you.

Sorry for my english, im from Guatemala and is not my native language

I have been with Smart for over three years and have always received efficient, friendly and expert support from them. I am just a small independent blogger so the price is super affordable for me and I have never had an issue with speed or reliability. I would recommend Smart to anyone. I don't know what I would do without them!

I have been with Smart Hosting for many years now and they haven't let me down once, either for my own website, or those of my clients. Absolutely brilliant tech support. Only once have I had to raise a ticket - most queries have been dealt with in the chat room. The guys give a clear explanation of what they are doing, and I can have the chat emailed to print out. I can't say anything other than they are brilliant!

Firstly let me say I have nothing but praise for the ground staff at this company. Tech and support have always been brilliant, and they do not deserve to be tarred with the same brush that management are.

We, as a company, started using SMART because it was recommended to us. We've had a lot of bad experiences over the years, and we just wanted to find someone who was reliable and reactive. For 9 months this has been true. The cost was a factor, obviously, as we can always find better if we're willing to pay the extra bucks, but it wasn't a critical concern. With SMART we were 'promised' both a good price and a good service.

Initially we didn't want to move all of our 70 sites across. Past experience meant we were very cautious. So far we've transferred about half, with the rest all sitting on a second host's server. We had intended to move the others over the coming months, but SMART's arrogant price increase and reduction of service is making us rethink our plans. And yes they are reducing their service. I don't care how many ways they spin it, changing anything from unlimited to limited is a reduction! Changing your price from £29.99 to £69.99 is a price increase. And if we continue to move all of our sites, the price will need to increase to £139.98 just to stand still.

Of course, you can argue that we were taking advantage of the offer, but that's what unlimited means!

This current change is nothing to do with improving service. Their service was already one of the best out there. It is purely about their bottom line. They've asked themselves how can they monitise the service better. By increasing costs they will force companies like ours off, and thereby increase the revenue generated per GB. If I was really cynical I'd suggest that this was their plan all along. Entice people on with a great deal, then when they're settled, sting them. Afterall, they're techs too, so they know exactly how frustrating it is moving sites backwards and forwards.

We will probably remain with them for the forceable future. Afterall, they still offer one of the best services around. However, we won't be recommending them to anyone, and as soon as a better service comes up, we'll jump ship. Not because of the cost, but because of the lack of trust.

If you are thinking of using this company, be warned. Yes, the service is good, but don't trust the management. Whatever they say is said for marketing purposes. They don't care about their customers, and when they finally finish sucking every penny they can from you, the company will be bought by bigger entity that cares even less.

Back to one star; useless, and they are putting their prices up. Latest nonsense, freshly uploaded images not showing; checked via cpanel and they were there. Had a customer email me to say there were images missing. Smart Hosting support said the images were not referenced in my html, when they were, I did show source on the live page. I feel they just never accept blame. Had issues before this when newly uploaded files did not show; they told me to deal with their partner cloudfare rather than help me sort the issue out. Not happy. Smart Hosting are not worth the time, effort or money IMHO.

Message to Dave (when I changed my previous one star to a three star)
I previously gave you one star because of the redirect issue and the fact you could / did not run a simple htaccess config test for me to resolve the problem. I made it 3 stars only because the legacy htaccess line of code was not yours. But, all yours; I had Google issues because your servers can not handle the load from them when they mass crawl. Now you tell me you are more than tripling the rate I will have to pay soon on top of that. It is not going to happen. I will not pay premium+ rates for shared hosting. I am going virtual cloud server with either interserver or more likely digitalocean. No help needed thanks: I will be migrating.

I love Smart Hosting! They are by far the best hosting provider I've ever used and frankly, for what you get, fantastic value. If I'm really honest (turn away now Mr Kimberley) I always thought they were charging too little for the service they provide. And, they're getting better and better.

Keep up the fantastic work!

Wow have just seen the complaining reviews at the price increases, all I can say to that is you get what you pay for. I'm a website designer, I actually came on here to write what would be my third review of Smart Hosting during the several years that I have been with them, because once again they have had my back when trying to meet a deadline with their excellent support and quick response time even though it was almost midnight. I have never experienced this level of support from anywhere else. I am aware the prices are going up but to be fair I have many sites on my reseller account and and in order to preserve the excellent support and server tech it is only fair that the prices would need to be increased and I am happy with this. Much rather have confidence in the hosting than have to wait two days or longer for a reply as I have experienced on with other companies. Well done Smart Hosting you have my trust and thanks for being the best.