Ordered glasses, well made frames. Lens totally useless, do not work as advertised. Paid advertised price and today had another charge of £29.95 which I have not auyhorised authorised. Disgraceful ac... See more
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Review summary
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Based on these reviews
The order and tracking had minor delays. Glasses arrived and are well made and ok looking. When on they did not work as advertised, not on phone, computer, and across the room. Made no sense bu... See more
Company replied
RIP OFF- Glasses were not right- Besyner sent me a mailing label to return them- my package was returned as they were "refused by addressee" as per USPS label .....then was told I would get a refun... See more
Company replied
I ordered 1 pair of glasses which duly arrived and were completely useless I was unable to focus either at distance or close up. I put this down to a bad choice on my part.However what is more concern... See more
Company replied
2.3
Poor
148 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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DEFINITELY WOULD NOT DEAL WITH BESYNER
My husband dealt with this company yesterday. When ordering glasses the online system tries to force you to order a further two pairs. When CAREFULLY reading the order confirmation it became apparent that this company has subscribed me to a monthly VIP club and will be commencing a monthly payment collection. I at no time agreed to this.
Contacted them immediately and requested cancellation of order and subscription.
Received generic emails attempting to placate and advise matter would be escalated for consideration.
In fact received emails confirming order was being dispatched and subscription set up.
Have emailed I. Response and received further generic sounding replies.
This is extremely frustrating and feels like a total scam and dishonest behaviour.
I NOTE YOUR RESPONSE TO THIS REVIEW. HOWEVER YOU HAVE STILL NOT PROVIDED ANY SUBSTANTIVE REPLY TO OUR EMAILS NOR TAKEN ANY ACTION TO REMEDY THIS SITUATION.
March 15, 2026
Unprompted review
Reply from Besyner
Hello,
Thank you for bringing this matter to our attention. We understand your concern regarding the order process and the VIP subscription.
Our team would like to review the details of your case, including the order and subscription setup, to ensure everything is handled correctly. A member of our support team will be reaching out to you shortly to look into this further and assist in resolving the issue.
We appreciate your feedback and the opportunity to address your concerns.
Regards,
Customer Support
Besyner
Terrible
Glasses did not work as claimed.
Shipped back as per Besymer return instructions and the return was refused.
Took forever to get credit card charge refunded. Had to keep contacting for refund to be finally be issued after numerous excuses for refund not being issued.
WORST CUSTOMER SERVICE EVER EXPERIENCED WITH AN ONLINE PURCHASE!
March 15, 2026
Unprompted review
Reply from Besyner
Hi Gregory,
Thank you for sharing your feedback. We understand your frustration regarding the glasses not working as expected and the difficulties you experienced with the return and refund process.
Your concerns have been noted, and our team would like to review the details of your case to better understand what happened. A member of our support team will be reaching out to you shortly to follow up and address the matter.
We appreciate you bringing this to our attention.
Regards,
Customer Support
Besyner
I received my glasses and the looked…
I received my glasses and the looked the bees knees put them on and could not see the TV, read a book or see accross the road they were not as advertised please issue refund .
March 15, 2026
Unprompted review
Reply from Besyner
Hi Ian,
Thank you for bringing this to our attention. We’re sorry to hear that the glasses you received are not performing as expected and do not match the advertised experience.
Your feedback has been noted, and our support team will review your case. Someone from our team will reach out to you shortly to help resolve the issue and assist with the refund process.
We appreciate your patience and the opportunity to make this right.
Regards,
Customer Support
Besyner
This site is fraudulent
This site is fraudulent. I never received the glasses and have not been able to get a refund. 50 bucks stolen.
March 12, 2026
Unprompted review
Reply from Besyner
Hello,
Thank you for bringing this to our attention. We take reports like this very seriously.
We're sorry to hear about your experience. Our team will review your order and transaction details to understand what happened. Someone from our support team will reach out to you shortly to help resolve the issue and work toward a solution.
We appreciate your patience while we look into this.
Regards,
Customer Support
Besyner
I ordered and paid for 1 pair of…
I ordered and paid for 1 pair of glasses at 29.99 have checked my bank and £59.99 has been taken out of my account. I am still awaiting receipt for my order so cannot track this item.If I dont hear from you in 48hrs.I will stop the transaction and Payment.
March 6, 2026
Unprompted review
Reply from Besyner
Hi Mary,
Thank you for bringing this to our attention.
We understand your concern regarding the charge and the missing order receipt. Our team will review the transaction and the details of your order to determine what may have occurred. A member of our support team will reach out to you shortly to assist and provide an update.
We appreciate your patience while this is being looked into.
Regards,
Customer Support
Besyner
buyers be aware
hello. I order the glasses on Feb 22, and then canceled my order within 2 hrs . They still charge my credit card the full amount of $113.83. Now , 2 1/2 weeks later I AM STILL waiting for the refund, and they stated that the refund process will be handled by a specialist team ,who will review the charges and will decide if the refund is APPLICABLE. Can you believe this . What a SCAM.
March 11, 2026
Unprompted review
Reply from Besyner
Hello,
Thank you for bringing this to our attention. We understand how frustrating this situation must be.
Your order cancellation and refund concern has been forwarded to the appropriate team for review. A specialist will look into the charge and the status of the refund, and someone from our team will reach out to you directly to help resolve this matter.
We appreciate your patience while this is being addressed.
Regards,
Customer Support
Besyner
Do not order from this company
Do not order from this company. Glasses are of inferior quality and I am having a lot of trouble getting a refund
March 11, 2026
Unprompted review
Reply from Besyner
Hi Jean,
Thank you for sharing your feedback. We take concerns about product quality and refunds seriously.
Our team would like to review your order and the issues you’ve experienced with the refund process. Someone from our support team will be reaching out to you shortly to look into the matter and assist in resolving it.
Regards,
Customer Support
Besyner
I ordered a pair of glasses and it took…
I ordered a pair of glasses and it took almost 3 weeks to get them. I didn't read the fine print about the subscription but I was able to cancel before I got charged. At first I wasn't liking the glasses I got because it didn't live up to the description it promoted. But I kept using them and I think my eyes adjusted to them and they work fine for me now. However I could have got better from Amazon for way cheaper.
March 2, 2026
Unprompted review
Reply from Besyner
Hi Jonathan,
Thank you for sharing your experience and feedback. We’re glad to hear you were able to cancel the subscription and that the glasses are working better for you after some time using them.
We’d also like to review your order and the concerns you mentioned about delivery time and product expectations. A member of our support team will be reaching out to you shortly to follow up and assist further.
Regards,
Customer Support
Besyner
My complaint is Besyner's return…
My complaint is Besyner's return policy. They are very helpful in the beginning of the return process. They are so happy to help. I received a return address and they wanted a tracking number. I provided this information for them. I mailed the glasses, a week later I get my package back. "RETURN TO SENDER". I sent an e-mail asking why. Then the "gas lighting" starts. Oh gosh, don't we all hate it when things don't work out as planned. It seems that returns are not accepted in Illinois as first instructed. You have to send them to an address in Colorado. If you keep playing this return with Besyner, at $8.30 per mailing, it isn't long before you have spent the orginal cost of the glasses in postage. BUYER BEWARE. DO NOT DO BUSINESS WITH BESYNER.
February 23, 2026
Unprompted review
Reply from Besyner
Hi Patrick,
Thank you for sharing your experience. We aim to make the return process as straightforward as possible, so we take concerns like this seriously.
Our team would like to review what happened with your return and the address you were provided to ensure everything is handled correctly. Someone from our support team will be reaching out to you shortly to look into the situation and help resolve the issue.
We appreciate you bringing this to our attention.
Regards,
Customer Support
Besyner
Be very very wary about your purchase…
Be very very wary about your purchase from this company, particularly glasses.
The time to deliver is not 2 days and litter update is offered, so you begin to wonder if it is a scam company. 2 weeks and still waiting for delivery if my glasses ever do come
March 9, 2026
Unprompted review
Reply from Besyner
Hi Roger,
Thank you for sharing your feedback. We understand how important timely delivery and clear updates are when waiting for an order.
While our delivery times can vary depending on processing and shipping conditions, we agree that communication should always remain clear throughout the process. Our team will review your case, and someone will be reaching out to you shortly to check the status of your order and assist in resolving this for you.
We appreciate you bringing this to our attention.
Regards,
Customer Support
Besyner
I placed an order
I placed an order, but canceled right away. You accepted my cancellation and issued a credit.
Even though I didn't buy your product I am impressed you followed through with the credit in a timely way.
Thanks!
February 12, 2026
Unprompted review
Reply from Besyner
Hi Dan,
Thank you for taking the time to share your feedback. We’re glad to hear the cancellation and credit were processed smoothly and in a timely manner.
We appreciate your kind words and hope we’ll have the opportunity to serve you in the future. If you ever have any questions, our team is always here to help.
Regards,
Customer Support
Besyner
Glasses do not work as stated
Glasses do not work as stated - ended up throwing them away - absolute waste of money DO NOT BUY !!!!
March 8, 2026
Unprompted review
Reply from Besyner
Hi Tina,
Thank you for sharing your feedback. We're sorry to hear the glasses didn’t meet your expectations.
This isn’t the experience we want for our customers. A member of our support team will be reaching out to you shortly to review what happened and help resolve the issue.
Regards,
Customer Support
Besyner
Made a order then found out about very…
Made a order then found out about very bad reviews, cancelled within ten minutes, promised free postage , but they arrived anyway , absolute rubbish,have been trying for a refund, I have now handed it to my bank to sort out the amount they deducted,scam !
February 22, 2026
Unprompted review
Reply from Besyner
Hi Peggy,
Thank you for sharing your feedback.
I’m sorry to hear about your experience. I can see how frustrating this situation must be, especially after cancelling the order shortly after it was placed. Our team takes concerns like this seriously.
Someone from our support team will reach out to you shortly to review the order details and work with you to resolve the issue, including the refund request. We appreciate your patience while we look into this.
Regards,
Customer Support
Besyner
I stupidly bought a single pair of…
I stupidly bought a single pair of glasses. They took two weeks to arrive and they are not as described! They pinch my nose and slide down my nose, they're heavy, the style is really ugly and I don't see any better than with my drugstore glasses.
Add to the above, the outrageous monthly charge for the "subscription" that I wasn't able to opt out of! I've contacted my bank and I WILL contact the Attorney General for my state. This is blatant FRAUD!
There was no paperwork with the glasses, no way to contact this sham of a company! If I could give ZERO stars, I would!
February 12, 2026
Unprompted review
Reply from Besyner
Hi Susan,
Thank you for sharing your feedback.
We understand your concerns regarding the glasses and the subscription charge you mentioned. Your case will be reviewed so we can look into the order details, product concerns, and the billing associated with the account.
A member of our support team will reach out to you directly to assist further and help address the issues you’ve raised.
Thank you for bringing this to our attention.
Regards,
Customer Support
Besyner
Disappointed
Hello, I was hoping for more than I got. From the start I feel I was deceived. When purchasing the option for a great discount on multiple pairs of glasses was offered. I did not get the discount and was upsold a VIP package, that I didn’t want. That delivery was delayed three weeks. Which is annoying considering I could get a similar product from Amazon in two days. The style of glasses also was not for me. I have since returned the glasses, hoping for a full refund.
February 26, 2026
Unprompted review
Reply from Besyner
Hi Jason,
Thank you for sharing your feedback.
We understand the concerns raised regarding the order, product expectations, delivery time, and the VIP membership mentioned. These matters will be reviewed so we can check the orders and account details associated with them.
A member of our support team will reach out to you directly to assist further and help address the issues raised, including any questions about refunds or membership charges.
Thank you for bringing this to our attention.
Regards,
Customer Support
Besyner
This is a highly suspect company
As with many of these reviews I ordered two pairs of glasses, which I have not received and I was signed up to VIP membership without my knowledge. Although Besyner have said that this is upfront I saw nothing to suggest this when I made the purchase and would definitely not have signed up voluntarily. I do not wish this to carry on but to cancel this it requires an order number. I have never had an email confirmation (I have checked Spam and Trash as well as my inbox), so I have no record of a confirmation number. I also wish to cancel my order for the two pairs of glasses as I have never had a receipt or confirmation of the order. The company has provided me with no email address, telephone number or any other means of contact.
The glasses actually arrived late this afternoon after I had posted the above comments. The glasses are very poor quality and unwearable. No information about the company was included. How do I return the unusable glasses and claim a refund? I have also instructed my bank to cancel the unexpected additional payment and I am about to initiate a claim for false representation of the quality and deducted an unauthorised payment.
March 5, 2026
Unprompted review
Reply from Besyner
Hi Richard,
Thank you for sharing your detailed feedback.
We understand your concerns regarding the order, the quality of the glasses, and the VIP membership you mentioned. Your case will need to be reviewed so we can check the order details, the membership status, and the billing associated with your account.
A member of our support team will reach out to you directly to assist with the return process and help address the issues you’ve raised.
Thank you for bringing this to our attention.
Regards,
Customer Support
Besyner
I would give 0 stars if I could
I would give 0 stars if I could.
The glass took a long time to ship from China.
I've cancelled membership 3 times, but never received a confirmation e-mail. The following month they charged me a monthly membership of $29.95.
I contacted the company and complained they told me they would investigate but haven't heard anything yet.
March 1, 2026
Unprompted review
Reply from Besyner
Hi Steven,
Thank you for sharing your feedback.
We understand your concerns regarding the membership cancellation and the charges you mentioned. Your case will be reviewed so we can look into the cancellation attempts and the billing activity on your account.
A member of our support team will reach out to you directly to assist further and help resolve the issue.
Thank you for bringing this to our attention.
Regards,
Customer Support
Besyner
Glasses are just a plastic
Glasses are just a plastic, worth nothing. Then they set us up with monthly subscription charges every month. Others say they have talked to them, I have found no way to call them and it keeps costing me every month. Big Scam, we work hard for out money and I should have known better than to fall for this. Can't reach anyone to cancel they have no interest in helping.
March 4, 2026
Unprompted review
Reply from Besyner
Hi Sharon,
Thank you for sharing your feedback. We understand your concerns regarding the glasses and the subscription charges.
Your case will be reviewed so we can check the account and the billing details associated with it. A member of our support team will reach out to you directly to assist with your concerns and help address the subscription issue.
Regards,
Customer Support
Besyner
Trump watch
I bought this for my 93 year old father as he saw the watch and wanted it. He loves it!
January 5, 2026
Unprompted review
Reply from Besyner
Hi Mary,
Thank you for sharing this! We're glad to hear your father loves the watch. It’s great to know it made a good gift for him.
If you ever need any assistance in the future, our support team will be happy to help.
Thank you for your feedback.
Regards,
Customer Support
Besyner
I ordered 1 pair of glasses
I ordered 1 pair of glasses, and I saw near to checlout and added x2 pairs of glasses and a member of their exclusive VIP Club. I could not remove this, so I closed the page. I never realised that I filled in all my details inclucluding my Credit Card.
Soon after, I received a text message from my Credit Card company, the Fraud Dept!
I explained everything, and to my findings, they have issued a block payment. The next day, I checked emails, and I saw 2 emails from them saying they have been shipped.
March 3, 2026
Unprompted review
Reply from Besyner
Hi Chloe,
Thank you for bringing this to our attention. It appears that the order may have been processed even though you attempted to exit the checkout page.
Please don’t worry—our team will review the order details and the charges associated with it. Someone from our support team will reach out to you shortly to assist in resolving the situation and making sure everything is handled properly.
If the shipment has already been processed, we will also guide you on the next steps once our team connects with you.
Thank you for your patience.
Regards,
Customer Support
Besyner
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