Betcoin Reviews 

285
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Customers frequently praise the customer support team for being quick, helpful, and friendly. Many people also highlight the website's ease of navigation, great graphics, and the wide variety of engaging games available. Reviewers appreciate the overall pleasant user experience and the generous bonuses offered. However, some customers also noted significant issues with withdrawals, reporting that their accounts were blocked after winning. These individuals experienced issues with funds and described customer support as unresponsive or unhelpful when attempting to resolve these payment problems.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers praising the quick, helpful, and friendly... See more

Website

People report positive experiences with the website, praising its easy navigation, great variety of games,... See more

Payment

Customers consistently note ambiguous experiences with payment, with some praising super fast cashouts and... See more

User experience

Users describe positive interactions with the user experience, with many reviewers highlighting the super... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers praising the fast and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The site used to be much better... many more lines and games to play. Now the website seems robotic, clunkier and harder to use. The bonuses and rewards have gotten slashed aswell. I used to get many... See more

Company replied

Rated 4 out of 5 stars

Customer service fast and got problems fixed fast just signed up so will see how it goes from here

Rated 4 out of 5 stars

Chat was quick, polite, and helpful. The site seems to have a wide variety of games and overall has been pleasant

Rated 4 out of 5 stars

smooth app so far . lots of games to pick from in general . but plays well will update if anything comes up


Company details

  1. Events & Entertainment

Written by the company

The leading bitcoin and cryptocurrency casino and sportsbook, since 2013


Contact info

4.1

Great

TrustScore 4 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(285)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I mean like they are just a blatant…

I mean like they are just a blatant scam. Read the 1 Star reviews that sums it up. Stay away.

April 17, 2025
Unprompted review
Betcoin logo

Reply from Betcoin

We take all disputes seriously. Please email for immediate assistance.

Rated 1 out of 5 stars

Avoid

Update:
I tried to file a complaint with Curacao gaming authority where Betcoin has a gambling license. They have made a recent policy change that they would not get involved with players vs companies disputes. Already there is shadow over the reputation of Gambling companies registered in Curacao. This heavily biased approach by the Gaming Authority just had made the matters worse.
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Update 2
2 of the 3 bets they graded void has won
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Update 3
Betcoin has challenged my review for inappropriate content and took it down (Rather than addressing the issue at hand). Trustpilot's content policy isn't helpful in this matter either. So I'm forced to re write this review.
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Update 4
Once they have flagged my review for harmful and inappropriate content I have been tracking this review page for the past 3 days. Every time their Trustpilot rating has gone below 4.0 they have flagged reviews (around 3-5 reviews) which had 1 star rating to keep it above 4.0 stars.

Why trustpilot review system is not taking this into account?
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Update 5
Betcoin tried to take down this review as well by flagging this review for inappropriate content. But this time Trustpilot held the decision in my favor
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Update 6
Finally Betcoin has responded to this review after their attempt to take down the (second) review was unsuccessful.

I have sent an email to their support team as they have requested in the comment.
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Update 7
I have tried reaching their support team both through email and live chat.

They haven't responded to either one of them
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Update 8
There was again and attempt to take down this review. TrustPilot team again upheld the decision in my favor.

Still no proper steps are taken by Betcoin to resolve my issue.

After I have been fighting to keep my review for the past two weeks their TrustPilot ratings have dropped from 4.2 to 3.8
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I'm new to crypto betting. I was looking for a good website to bet using crypto and somehow found this site.

I primarily play cricket bets and a lucky streak occured.

I didn't win any huge sum. I might have probably won about a decent 500-1000 USD. This wasn't won on a single bet.

I think I have used this website for about two weeks and have placed 30-40 sports bets during this time.

All of a sudden I was unable to login to this website. I contacted the customer support and got the usual reply of contacting the email support.

By this time I had a balance of 500 usd and 600 usd in pre match bets

To my shock I received a threatening email as shared below
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You are in violation of our terms of service, with regard to sportsbook abuse

10.2 If the player is determined to be guilty of exploitative, abusive or fraudulent actions, the Company reserves the right to terminate the user account and suspend all payouts to the player.
These actions include, but are not limited to:
Syndicate play or participating in any type of collusion with other players
Match fixing
Late betting
Development of strategies aimed at unfaithful winnings or advantage play, which is detrimental to our business, including participating in betting activity on a team/league you are employed by, have been employed by or have insider information on
Multiple accounting
Arbitrage/corridor betting, use of forking services, use of surebet or valuebet services or steam chasing
Fraudulent actions against other online casinos or payment providers
Chargeback procedures with a credit card or denial of some payments made
Other types of cheating or exploitation, including opposite betting, VIP farming, or bonus arbitrage
Providing incorrect information about personal data during registration
Is known to have gone bankrupt in the country of his residence
Suspicion of money laundering or funds having been obtained by illegal activity
Use of adevice, bot or software to place bets or interfere with any transactions occurring at Betcoin.ag

We have resettled your bets at a rate of 1:1 and as you have withdrawn more than you deposited, you currently have a debt to us of 504.15 USDT. Please remit the balance immediately to 0x69f083742ef5e24acd390efd397f909bcc11c9e6. If you do not pay the balance within 14 days, we will pursue all legal means to collect this debt.

Do not create any additional accounts or they will be closed and funds withheld, including deposit.

Regards,
Security
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April 4, 2025
Unprompted review
Betcoin logo

Reply from Betcoin

We take all disputes seriously. Please email for immediate assistance.

Rated 1 out of 5 stars

Rating

Rating: 1 Star - Total Scam

I wish I could give this site zero stars. It's a pure scam.

I made my first deposit of $100 on March 17, 2025, played, and won $300. However, when I tried to withdraw, my request was rejected. A few hours later, I checked my account, and my balance was suddenly $0. I logged out and tried to log back in, but received a "server error" message.

When I reached out to customer support, they told me to email for login issues. I have yet to receive a response.

Today, I tried logging in again, and now it says "This account is disabled." I contacted customer support over 6 hours ago, but still no reply.

Regarding the bet I placed, I was on the Padova vs US Pergolettese match, betting on over 2.5 goals in the last minutes when the score was 1-1. Padova, fighting for automatic promotion, couldn’t afford to drop any points, especially with title contenders Vicenza winning. I expected them to go all-out attack for that 2nd goal. They ended up winning 2-1 away from home, and with Pergolettese down to 10 men, it felt like a solid bet.

After emailing them about my account being locked, I got a reply that made absolutely no sense and was incredibly unprofessional. Here's the response:
Betcoin Support:

Please list all sites that you placed this bet on. Not being honest would look very bad for you.

Wed 3/19/2025 10:30 PM
You:
Hello, what do you mean by this question?
Wed 3/19/2025 10:33 PM

Betcoin Support:
You bet this market on many sites. Go ahead and list them all here.
Wed 3/19/2025 10:46 PM
You
Betcoin
Wed 3/19/2025 10:48 PM
Betcoin Support:
We will reply within 60 days with the result of your investigation for match-fixing and fraud. If we determine you were lying, it will be obvious that you were doing so to cover up your abusive play and all funds will be withheld. There is no need for you to contact us again during this 60-day period, unless you decide to be honest with us.

If you want to experience the same frustration and disappointment, go ahead and deposit money into this scam site. But do yourself a favor and stay away!

March 19, 2025
Unprompted review
Betcoin logo

Reply from Betcoin

We are proud to say that we are fully cooperative with any investigation regarding potential match fixing. It is bad for everyone. Unfortunately, these types of investigations can take time, but fortunately they are extremely rare. Anyone with any concerns should contact us any time for more information. It is absurd to call a site with 12 years in business and a stellar reputation a scam because we are doing our part to better the industry and prevent fixed matches.

Rated 5 out of 5 stars

Consistent

I've been using this site for almost 8 years now? A really long time. If you have any worries, or if you're fearful of sending your money to an "offshore" Sportsbook/Casino, do not fret. Betcoin offers every type of sports wager out there. Most importantly, they always payout. And, FAST. The past few years, I've been getting my withdrawals within 15 minutes.

January 12, 2025
Unprompted review
Rated 2 out of 5 stars

NOT A GOOD PLACE TO VALUE BET

FOR MY FELLOW ADVANTAGE PLAY BETTORS, PLEASE READ CAREFULLY

So..... I made deposits and lost some money on Betcoin, i then deposited some more and won. Now I tried withdrawing and I got a mail saying my betting pattern was ABUSSIVE. I asked in what way and they were like you know, you've been caught.... caught? I didn't steal anything man, mind you, I've been doing advantage play for over 2 years now and this is the first sportsbook that makes it look like Value betting is a crime. So I thought in my mind, I had been loosing for about 2 weeks and this was not stated and the moment I win they bring up this.

I'm not trying to make the book look bad. I'm just trying to warn anyone who value bets. You won't get paid by them. I can't say for normal bettors

February 3, 2025
Unprompted review
Betcoin logo

Reply from Betcoin

Thank you for your feedback. As you agreed to, you were in violations of our terms of service. Saying this is the first sportsbook it has happened on is notably false, based on your other reviews and the information we have gotten from other sportsbooks. The technology you admitted to using is against our rules and nearly every other operator as well. As you can see, based on our exceptional reviews and 12 year history in the business, our reputation is flawless for legitimate players.

Rated 4 out of 5 stars

Won 200$ in sweeps coins from 2free…

Won 200$ in sweeps coins from 2free coins once verified the support to was very helpful and responsive while redeming the winnings. They were converted to BTC and avaible for withdrawl right away only down side i would of like to choose a differnt crypto to withdrawl there was a list on the site but option was not given but still very easy and fast good site will be back for sure

January 5, 2025
Unprompted review
Betcoin logo

Reply from Betcoin

Thank you for your feedback. You are able to redeem to any coin we offer. Bitcoin is the default, but if you prefer a different one, just ask!

Rated 5 out of 5 stars

I Having used Betcoin since 2017

I Having used Betcoin since 2017 I have found that firstly the staff are second to none with their speedy support service, the competitions on Betcoin are very exciting whilst be a friendly competitive environment. and lastly Poker is back running so many tournaments that it suits your time zone. 10\10

November 12, 2024
Unprompted review
Rated 4 out of 5 stars

Good costumer service, but they scared me at the beginning

I registered a new account and deposited, but my account got blocked next day and I panicked. Then I wrote to support and they helped me relatively fast. I see a lot of reviews here about this happening to a lot of people. For me they unblocked my account and was able to withdraw my inital deposit, but I couldn't pass the kyc they asked for id and tax papers, which I'm not comfortable to share. I think if you have these documents you will pass the kyc easily. Overall 4 stars because they scared me when they closed my account, but if you write to them they will give your deposit back and if you complete kyc you can keep playing.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

Outstanding experience! This site offers a seamless and user-friendly interface with fast payouts and incredible game variety. The odds are consistently competitive, and the customer support team is always quick to assist and listens to their customers. Whether you’re into sports betting, slots, or live dealer games, this platform delivers top-notch entertainment. Highly recommend for anyone looking for a reliable and exciting gambling experience!

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Had some issues in transactions

Had some issues in transactions, and the support group was quick to address and correct the issues in minutes. A definite place I could trust my entertainment with.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

A+ all around

The customer service agents who held me were extremely helpful and responded in a timely manner which I also really appreciate. The redemption process is extremely fast and that is one of the reasons I will continue playing, although the selection of games/slots are very limited to bet which happened to like and I believe hacksaw gaming. I don’t know if this is a new casino or not but if it is, they have a ton of potential to become great!

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service = OUTSTANDING

Verification process is painless, good variety of games with a lot of neat features, and KILLER customer support. I reached out via email over something very miniscule and they were helping me with my issue within the hour. Incredibly friendly staff and incredibly helpful. Recommend this social casino to everyone new to them, and also players who like to use crypto!

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

Worst site ever

Worst site ever. They just stole my money. I made a deposit and after a winning bet they firstly canceled the bet and then disabled my account. Now they even won't answer me by email. I strongly suggest not to use this website unless you want to lose all your money!

May 28, 2024
Betcoin logo

Reply from Betcoin

This is defamation, to the highest degree. If you Google this person's name, you will quickly find that he is a member of the TT Cup table tennis league. It is against the rules of Betcoin and against the rules of the TT Cup to place bets on these matches. 100% of his bets were on TT Cup matches. We immediately informed this player that we are currently cooperating with an investigation by the league's governing body and we will get back to him with more information, once we have it. Gaming integrity is #1 with us, and if matches are compromised by players, those players should certainly receive consequences. If the investigation found him innocent, he would have surely been cleared, however he would rather cheat, rig games and then blame us for his failures.

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