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See what reviewers are saying

Rated 1 out of 5 stars

Dear friends Do not believe this application to do bet If you bet using this application You will definitely lose your money I have betted for winning Due to rain match over reduced Which I bet... See more

Rated 5 out of 5 stars

Excellent, Genuine betting site for online gamers and special mention to the customer support staff simply outstanding . Stacey who is best,co operative ,friendly support staff .Always there to hel... See more

Rated 5 out of 5 stars

Betrally is no doubt, one of the best online casino site and should be the top choice for every Indian customer, for its instant deposits and easy withdrawals. It isn't be enough if i won't review the... See more

Rated 4 out of 5 stars

My username ( youhana1993) To be honest I have a mixed experience with betrally. I shifted from bet365 to betrally just because they introduce an exclusive line for Indian players. IMPS was great Net... See more

Company details

  1. Betting Agency
  2. Casino

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Contact info

3.2

Average

TrustScore 3 out of 5

231 reviews

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Rated 3 out of 5 stars

Dear team

Dear team,

My name is rohit sharma, I joined betrally on 12 may 2019, I made my first deposite on 13may I played the betting and I lost but I finder nice betting websites, second time I made a deposite on 14may of Rs1000 the amount got debited from my account but its not reflecting on my betrally account.
I tried mailing betrally many times but not a single reply came from them, request some to help me with same, I cant understand whom to contact.

My username Rohit525288
Deposite amount and date Rs1000 & 14May2019

Please help me

Regards
Rohit sharma
+91 8910475589
+91 7478210060

May 15, 2019
Unprompted review
Rated 1 out of 5 stars

I have placed a bet on on football…

I have placed a bet on on football sports betting and I won the bet but they settled it as lost.When I tried to connect withcuatomer service via chat option it shows all the operators are busy and it is happening since 3 days.I wrote couple of mails since last 3 days and guess what no replies.Betrally is a fraud company and don't go with it guy's.

April 24, 2019
Unprompted review
Betrally logo

Reply from Betrally

Dear Customer,

Thank you for your feedback.

We are sorry to hear of your experience. Please provide us with your username so we can look into the matter.

Your understanding and cooperation are greatly appreciated.

Betrally Team

Rated 4 out of 5 stars

My username ( youhana1993)

My username ( youhana1993)
To be honest I have a mixed experience with betrally. I shifted from bet365 to betrally just because they introduce an exclusive line for Indian players. IMPS was great Net banking was great and the other payment methods like skrill neteller Indians don't prefer because of high commission fees. I withdrew an amount of 5000INR once. It was delayed for 2-3days because my account wasn't verified. Now verified placed a request of withdrawal on 22nd April let see how long it will take to. And yes they have removed both IMPS and Net banking which will surely affect their Indian customer base.

April 23, 2019
Unprompted review
Rated 5 out of 5 stars

Please mention how many days does it…

Please mention how many days does it take to solve the net banking maintence .I know maintence under goes but please mention some days or time when will if will end and normal back

April 20, 2019
Unprompted review
Betrally logo

Reply from Betrally

Dear Vijay,

Thank you for your feedback.

Once the maintenance for Netbanking is over, the payment method will become visible on the site and you will be able to request your deposits from the Betrally page. We are sorry for any inconvenience caused.

Meanwhile you are welcome to choose from the variety of payment methods we offer on the site.

We appreciate your understanding and cooperation!

Betrally Team

Rated 4 out of 5 stars

Hi i am regular user of Betrally from…

Hi i am regular user of Betrally from past 8 months..i have won some money and lost some money..All of those are fine..recently now my issue is i have given withdrawl request on 15 /04/2019 and till 17/04/2019 it was showing in pending and allof sudden from 17/04/2019 it says i dont have any pending withdrawl requests and neither i got my amount credited to my account..@ betrally from 17/04/2019 i have been not recieving reply for mails also..expecting possitive reply

April 18, 2019
Unprompted review
Betrally logo

Reply from Betrally

Hi Madhu,

We really appreciate you taking the time out to share your experience with us.

We are glad to inform you that all of your withdrawals were successfully processed as per the internal processing time frame.

Please note that we have not received emails from you regarding this matter. You are most welcome to double check the correct email and contact us at:

Live Chat - from the website
E-mail - support@betrally.com
Phone - 0035924374810

Betrally Team

Rated 1 out of 5 stars

I’m not able to login into my account…

I’m not able to login into my account after winning bet
Ticket no. 159433

April 17, 2019
Unprompted review
Betrally logo

Reply from Betrally

Dear Ashna,

We have checked that you managed to log in successfully. Bear in mind that your game play has no relation with the access to your account.

In case you experience any difficulty, we are available to help you out 24/7 - on Live Chat (directly on the website), via email at support@betrally.com or via phone at 0035924374810.

Betrally Team

Your cooperation is highly appreciated. 

Rated 1 out of 5 stars

I made a withdrawal of 8200 indian…

I made a withdrawal of 8200 indian rupees two days earlier. nd they did not have cleared the ampunt yet. And now my accpunt is not being open... I dont know whether they have locked my account for such a amount of money. Its very irriatating and very disrespectful. I really want to ask betrally why did you not opening my account... Nd what is done with my withdraw amount

April 17, 2019
Unprompted review
Betrally logo

Reply from Betrally

Hi Manohar,

Your withdrawal was processed successfully within the designated standard time frame. Upon any delays you can reach your Issuing Bank to receive further information.

With regards to your account, we have checked that you managed to log in successfully. Should you continue to experience any difficulties, please contact us back immediately and we will further assist you.

Live Chat - from the website
E-mail - support@betrally.com
Phone - 0035924374810

Betrally Team

Rated 1 out of 5 stars

frauders

I won by sports 5000 euro. I have verified account. i wait for withdrawal 5 days. I asked by chat , they wrote me that withdrawal request is under review. Next day they closed my account. They should give me back all my deposits ca. 1000 euro but they offer me only 100 euro. what a joke...they close chat window when I ask about my account and money..they don't reply emails..biggest frauders by bookmaking..don't play at betrally..

April 13, 2019
Unprompted review
Rated 5 out of 5 stars

Great assistance by Stacey

Stacey....what a great assistance she has provided i was really worried about my deposit from last 12 hours i tried everything but all i was getting a ticket no. But when she came to know about the problem she solved it within minutes.These types of people r much needed.Thanks Stacey.

April 13, 2019
Unprompted review
Betrally logo

Reply from Betrally

Dear Customer,

We really appreciate you taking the time out to share your experience with us—and we agree, Stacey is truly a gem to have on our team!

We completely understand how rewarding it can feel when your request is solved within minutes, and we are glad to hear that our support team was able to accomplish that for you.

We appreciate you taking the time to send us this helpful response.

Don't hesitate to reach out if you have any more questions, comments, or concerns.

Betrally Team

Rated 4 out of 5 stars

The agent called Jax to whom I was…

The agent called Jax to whom I was discussing my problem which helped me out and advised me what I did mistake and now I am happy to learn from it but waiting for my withdrawal amount to my bank account hope Soo it is done as soon as possible.

April 11, 2019
Unprompted review
Betrally logo

Reply from Betrally

Dear Harsh ,

We are glad to hear that you are satisfied with our website and services.

Please note that the technical time for processing withdrawals is up to 4 working days.

We appreciate your patience.

Feel free to get back to us 24/7 should you have any questions or queries - it is always a pleasure. 

Betrally Team

Rated 5 out of 5 stars

Brief thoughts on my experience so far..

About the Agent I talked - So, today I found out there is only one unique Eva. The nicest agent. She even gave me a good deposit bonus.
Very friendly and very responsive staff in general.
ABOUT THE WEBSITE- I like it. It's not very special than others but it's definitely a very good betting website. Probably the best betting website, catering to Indian bettors. Especially accepting IMPS and Indian debit cards as deposit and withdrawal methods. Odds are very good, almost as powerful as bet365 and williamhill.. Deposits reflect in the account after 5-10 minutes, which is fairly quick enough imo. Impressive number of markets in cricket and soccer matches in general.. I see people having problems with withdrawal process and that their deposits failed. Personally, I made deposits bunch of times so far, (20-30 times may be) and I hadn't a problem ever. Same goes with withdrawals. I personally have a problem with 1 thing though. The documents needed for verification. They don't accept Aadhar or Birth certificate or e-PAN. I had a bit trouble with this, because I didn't have a document in hand that they accept for a while and I couldn't withdraw. This could be a bit of hurdle for some(if not a lot) people because not all have a driving license or Passport or PHYSICAL PAN CARD. (these days, e-PAN is serving the purpose of physical PAN.)

So, yeah, this is a great website for Indian bettors. But, have a bit patience with withdrawals. It's been my betting website for a while and will continue to be, for a long time.

April 11, 2019
Unprompted review
Betrally logo

Reply from Betrally

Dear Guru,

Thank you for your amazing feedback. It is highly appreciated.

We are always glad and ready to assist you every step of the way in your betting. Our customers are our most valuable asset and we constantly strive to demonstrate our dedication to customer service excellence each step of the way.

Please be advised that each feedback we receive is accepted and will be taken into consideration.

We wish you a successful day!

Betrally Team

Rated 1 out of 5 stars

I'm deposited 1500 on debit card

I'm deposited 1500 on debit card
But amount not credit to sports book

April 11, 2019
Unprompted review
Betrally logo

Reply from Betrally

Dear Sai,

We would like to inform you that your deposit has been credited shortly after your deposit request was made. Please mind that deposits made via Net banking (Payment link) have processing time of up to 30-45 mins from the time you request the deposit until it is successfully credited into your account.

We appreciate your patience!

Betrally Team

Rated 5 out of 5 stars

Excellent customer support.very…

Excellent customer support.very satisfied

April 10, 2019
Unprompted review
Betrally logo

Reply from Betrally

Dear Lokesh,

We are so happy to have your feedback and to hear you are satisfied with out services and platform.

We will do our best to keep up the good work and keep you happy playing with us.

Thank you for choosing Betrally as your betting home.

Betrally Team

Rated 1 out of 5 stars

Customer service not replay to my…

Customer service not replay to my complaints ticket number only send still pending my complaint ticket no (150880&150785) also entered in this message

April 10, 2019
Unprompted review
Betrally logo

Reply from Betrally

Dear Sekar,

Following our email correspondence, we have provided you with an explanation to both of your requests and we hope that you found the information satisfactory.

For any further queries, we will be happy to assist you via one of our channels.

Betrally Team

Rated 1 out of 5 stars

Betrally.....FRAUDSTERS

Betrally.. the BIGGEST FRAUDSTERS.

As I started complaining with my account manager and Chat team about my pending funds...you all blocked my account.

Such a shameless creatures on the earth...

April 9, 2019
Unprompted review
Rated 1 out of 5 stars

Where is my money ??

Where is my money ??
3rd april i requested withdrawal and today 9th april they did not transferred a single penny why this is happening betrally answer...we do imps and it debits in seconds but why not the same case on withdrawel ??

April 9, 2019
Unprompted review

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