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Hello,
I recently created a gaming account on Betsbunny. I accumulated approximately CA$1,070.08 in winnings. I attempted to withdraw CA$500, but I received a message stating that additional verification was required.
They asked me to provide:
• A photo of myself holding my driver’s license
• A photo of a receipt showing my phone number
I provided all requested documents as instructed.
On March 4th, when I logged into my account, I noticed that my balance had disappeared and only CA$20 remained. When I contacted customer support, they told me I would receive a message from the payments department.
Shortly after, I received the following email stating that my withdrawal was canceled and that the full amount of CA$1,070.08 was removed from my balance due to an alleged breach of their Terms & Conditions (Clause 12.10), mentioning possible VPN use, forged documents, bonus abuse, or fraudulent activity.
I strongly deny all of these accusations.
I did not:
• Use a VPN
• Submit forged documents
• Commit any fraud
• Engage in bonus abuse
• Use multiple accounts
I fully complied with their verification request and provided legitimate documents. I have screenshots of my balance, withdrawal request, and all communication with their support team.
I believe this is unfair and I feel that my winnings have been confiscated without valid proof or proper investigation.
I am requesting a full review of my case and assistance in recovering my winnings.
Thank you for your help.
Kind regards,
Mohamed Maiga
Worst casino ever, scam, fraud... you're able to deposit 1000 or more but only able to withdraw 500 which you will never get, they will kep declining your withdraws and keep asking for selfie with passport+ bank cards and so On... I don't understand how this casino is even alive, never ever play people
Casino scam and misleading email Bets bunny just operated in the Netherlands got email bonus 150% deposit + bonus but 25x rollover =1875€ deposit €30 with bonus 75€ i finish the wagger 450€ left and than they take 254.39€ of my account and say max wins 150€ there is nothing in the email that say wagger 1875€ max cashout 150€wins and casino wins €284.39 with my €30, they do that to everyone, this is a big scam bets bunny put my money back, for exampled gr
Dont put your money on this casino big scam stolen 254.39€ of my account
Dont spend your money here please!
Biggest scam ever.
They wont let you withdrawl!
If you play further and you think you almost have a bonus? It keeps spinning and let the bonussymbol dissapear.
They wont approve your withdrawls
It takes days or weeks or maybe months.
The pending documents are ridiculous also! A week.
terrible . Dont spend your money here please!!
Please dont play here!!!!!!
It is the biggest scam i ever seen.
They wont let you withdrawl. It take days/weeks.
They wont approve the withdrawls and they keep your uploaded documents pending for days.
They are verifying my documents too long ( now 7th day ).
Customer Service doesn't solve anything.
Anyway, I took time out 3 days to wait for then to verify if not I am taking court.
Good luck
Want to verify my account. I wait for 6 days now.
They promis me several things,
Escalated, asap, priority, right departement, delay, like that.
O cannot withdrawl now because they dont verify my documents.
Absolute scam this site has few 100 quid out of me but what's a scam is when you deposit and you get a bonus with it every spin you have with your real cash not bonus! The money goes into bonus funds where there is a wager of over 8k!!!! Absolutely ridiculous and to top it off I got all way to 7300 and then lost it all so didn't wager enough absolute joke of a site
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