More than a week and still prossesing my withdraw and livechat never availble, i played so many money this casino i cant understand that they dont procces my withdraw
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I've checked out a bunch of online casinos, and Betsomnia's got game variety for days! With over 5000 games, there's always something fresh to try. The live dealer games are amazing, giving me that re... See more
Company replied
Playing games on Betsomnia using my phone has been a breeze. The games not only load quickly but also look great, even on a smaller screen. The convenience of being able to play anywhere is a huge plu... See more
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as a weekend warrior, i dig Betsomnia's quick n' easy payouts. Their payout system is on point, with mad options like e-wallets, and they're wicked fast too. The site has a dope selection of games, an... See more
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Company details
Written by the company
Betsomnia Casino is an online casino with huge variety of games. Over 5,000 slot and casino games, including live dealers, make up a great, unforgettable experience! For your comfort, the site offers a wide variety of payment solutions as well as currencies in which you can make real money transactions at Betsomnia.com. Apart from our welcome package that will give you the boost you need to start your journey, the casino has a great variety of generous bonuses, impeccable customer service and a wide range of great games powered by the biggest software providers in the industry. The site supports multiple languages and can be played through both web browser and mobile phone.
Contact info
United States
- support@betsomnia.com
- betsomnia.com
3.3
Average
276 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My manager Oliver is helping me nice if…
My manager Oliver is helping me nice if i have problems
November 12, 2023
Unprompted review
Reply from Betsomnia
Dear Remond,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Oliver provided you with amazing service and that you found our communication to be easy and fast.
At Betsomnia, we pride ourselves on providing top-notch customer service, and your feedback is a testament to our commitment to excellence. We'll make sure to pass your kind words on to Oliver and our customer support team.
If you ever have more questions or need assistance with anything else, please don't hesitate to reach out. We're here to ensure that your experience with us is always exceptional.
Thank you for choosing Betsomnia, and we look forward to serving you in the future.
Best regards,
Betsomnia Casino
Reply from Betsomnia
Dear Cristian,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Oliver provided you with amazing service and that you found our communication to be easy and fast.
At Betsomnia, we pride ourselves on providing top-notch customer service, and your feedback is a testament to our commitment to excellence. We'll make sure to pass your kind words on to Oliver and our customer support team.
If you ever have more questions or need assistance with anything else, please don't hesitate to reach out. We're here to ensure that your experience with us is always exceptional.
Thank you for choosing Betsomnia, and we look forward to serving you in the future.
Best regards,
Betsomnia Casino
I find the be good supported
I find the be good supported
And explaned very happy
November 12, 2023
Unprompted review
Reply from Betsomnia
Hello there,
Thank you for sharing your feedback about your experience at our casino. We're thrilled to hear that you've had a positive experience with us!
We always try to do everything for your stable game! Your satisfaction is our top priority, and we're delighted that our efforts to provide a great gaming environment are paying off.
If you ever have any questions, suggestions, or need assistance, please don't hesitate to reach out to our customer support team. We're here to ensure your continued satisfaction and enjoyment.
Thank you for choosing us as your preferred casino, and we look forward to providing you with even more positive experiences in the future.
The helpdesk is perfect
The helpdesk is perfect! I contacted them and they where always kind and correct and helpfull!
I was a little nervous by reading the negative reviews, but ii must say that this is not true. Yes, it takes a while, but an overseas transfer takes a couple of days. Just be patient. I must admitt, i was'nt because again...the reviews.
I guess this is written by many frustrated people. And no, i am not connected to Betsomnia.
Just great casino!
Thanks to Vincent the manager, Olivia and sorry, i forget all the names, but you are top👍👌Till the next round 😃😊
November 3, 2023
Unprompted review
Reply from Betsomnia
Hello Michael,
Thank you for sharing your feedback about your experience at our casino. We're thrilled to hear that you've had a positive experience with us!
We are delighted to hear that you were satisfied with our support service, we try to provide you with the highest level of service so that you have only positive emotions while playing on our site. We will of course pass on your kind words to all our managers, and we thank you once again for staying with us!
If you ever have any questions, suggestions, or need assistance, please don't hesitate to reach out to our customer support team. We're here to ensure your continued satisfaction and enjoyment.
Best regards,
Betsomnia Casino
I used to play at another casino
I used to play at another casino, and I frequently had problems with loggong into my account and the security of my data. A couple of times, I noticed that my information was being leaked, which is why I switched to Betsomnia. The presence of two-factor authentication was reassuring. Overall, Betsomnia offers a plethora of games, so there's something for everyone. I wish the developers would improve the design a bit, but it's not a major issue.
October 12, 2023
Unprompted review
Reply from Betsomnia
Hello Bernard,
Thank you for taking the time to share your wonderful experience at Betsomnia Casino. We greatly appreciate your kind words and recommendation.
We value our players very much, so our goal is to ensure maximum protection of personal information. We are very pleased that you are satisfied with the security of our site and we are pleased to hear that the variety of games on our site was able to satisfy your needs. Also, thank you for your comment about the design of our site, we strive to get better, so we will definitely listen to your advice!
If you ever have any questions, suggestions, or if there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Best regards,
Betsomnia Casino
Topping up taking ages whilst ING…
Topping up taking ages whilst ING comfirmed payment. Now 3P tx provider takes the blame. U got proof of payment, just top up bruv
October 11, 2023
Unprompted review
Reply from Betsomnia
Hello Leroy,
We're really sorry to hear that you're experiencing a deposit delay issue, we're always looking to improve, so we appreciate your feedback!
As we can see, your deposit has already arrived on your balance. Thank you for your feedback, we will only improve our payment system for your comfortable game!
We appreciate your understanding and patience in this matter. Please be assured that we are doing everything we can to ensure that such a situation does not happen again.
Thank you for your cooperation regarding this matter.
10/10 recommend
10/10 recommend. Had to wait just a couple of days for my 5000 withdrawal after verification. Customer service also really quick to respond as well to help you out with your questions. Overall a good casino.
October 8, 2023
Unprompted review
Reply from Betsomnia
Hello Kimberly,
We really appreciate your feedback, and we're happy to hear that you're happy with the speed of your withdrawals and our customer service, we're working hard to make your gaming experience with us the best it can be!
Thank you once again for choosing Betsomnia Casino. We're thrilled to have you as part of our community and look forward to delivering more exceptional experiences in the future.
Best regards,
Betsomnia Casino
deposited 20 euros never recieved the…
deposited 20 euros never recieved the money. I am waiting for almost 3 days now. Dont gamble on this site!
October 8, 2023
Unprompted review
Reply from Betsomnia
Hello Floris,
We deeply regret that your recent experience at our casino led you to leave a negative review.
Regrettably, there are occasional delays in deposit crediting. We are currently awaiting the transfer from your bank to our casino account. As soon as we receive the funds, we will promptly credit your account.
Also, we kindly request you to provide us with your email address. This will allow us to verify your account and assist you with any other inquiries you may have.
We appreciate your understanding and patience in this matter. Please be assured that we are doing everything we can to resolve this situation as quickly as possible.
3 deposits went wrong
3 deposits went wrong, it never reached my account.
I have been contacting Betsomnia customer service a couple of times about this problem, and evertytime they ask the same question; can you send us screenshot of the deposit? And after i send it they always give the same answer; we will send it to the right departement and you will here from us soon.
After almost 3 weeks i did not had an answer to my problem.
They never give you an update, something like; Sorry for the delay, we did not forgot about you, the situation is still in investegation..
No, they just let YOU ask again where your money is.
Also the VIP manager is bullsh*t, i spoke to one and also he/she said to me that he/she wil sort things out for me and let me know by email.
But again, no answer.
So don't deposit your money here, save it for another casino.
September 20, 2023
Unprompted review
Reply from Betsomnia
Hi there!
We're sorry to hear that you're experiencing a deposit delay issue, we're always looking to improve, so we appreciate your feedback!
Regrettably, there are occasional delays in deposit crediting. We are currently awaiting the transfer from your bank to our casino account. As soon as we receive the funds, we will promptly credit your account.
Our casino understands the importance of such a matter, and therefore, for further investigation, we ask you to contact our customer support team via live chat or email, and they will gladly help you resolve your query.
Thank you for your cooperation regarding this matter.
Thanks for the support
cannot praise Betsmonia's support team enough for their outstanding service. From the moment I contacted them, they made me feel valued as a customer. Not only do they respond to my inquiries promptly, but they also take the time to thoroughly address any concerns or issues I may have. Their knowledge and expertise are commendable, and they always provide clear and concise explanations. I am truly impressed by their commitment to customer satisfaction. Betsmonia's support team is a shining example of what exceptional customer service should be like!
September 15, 2023
Unprompted review
Reply from Betsomnia
Hello Alex,
We are very pleased to hear your kind words about our casino! We always try to create a comfortable atmosphere on our website, so that your time spent with us is unparalleled!
Our managers are always ready to help you with any of your questions. We really appreciate your feedback about our support department, and we're glad you enjoyed playing with us! This means for us that we are on the right track and will only get better for you!
If you ever have any questions, suggestions, or if there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Best regards,
Betsomnia Casino
Reliable casino
Betsmonia has truly proven itself to be a trustworthy online casino when it comes to security. As someone who values their privacy, I am impressed by the strict measures they have implemented to protect player data. The two-factor authentication adds an extra layer of security, ensuring that my account is well-protected. Moreover, their responsible gambling features and self-exclusion options demonstrate their commitment to player safety. With Betsmonia, I can enjoy my favorite casino games without any worries about the security of my information.
October 1, 2023
Unprompted review
Reply from Betsomnia
Hello Alejandro,
Thank you for taking the time to share your wonderful experience at Betsomnia Casino. We greatly appreciate your kind words and recommendation.
We value our players very much, so our goal is to ensure maximum protection of personal information. We are very pleased that you are satisfied with the security of our site and we are pleased to hear that you just enjoy playing on our site and can be sure that all your data is protected
If you ever have any questions, suggestions, or if there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Best regards,
Betsomnia Casino
Great bonus program
Betsomnia's bonus program is truly top-notch. I have been a loyal player for quite some time now and the rewards just keep getting better. The loyalty program is fantastic, allowing me to earn points with every wager and redeem them for exciting rewards. The cashback offers have also been a game-changer for me, as they provide a safety net during my gaming sessions. Overall, Betsomnia's bonus program has exceeded my expectations.
September 29, 2023
Unprompted review
Reply from Betsomnia
Hello Nika,
We are very pleased to hear that you are very satisfied with our loyalty program on the bonus system, it is very important to us that our users are satisfied, so we are improving for you every day! Your feedback is our development, so we are very grateful to you for sharing your impressions of our casino.
Thank you once again for choosing Betsomnia Casino. We're thrilled to have you as part of our community and look forward to delivering more exceptional experiences in the future.
Best regards,
Betsomnia Casino
Safe and modern casino
The security measures taken by Betsomnia are top-notch. I feel confident that my personal and financial information is safe and protected at all times. This peace of mind allows me to fully enjoy my gaming sessions without any worries. Also, the withdrawal process on Betsomnia is quick and hassle-free. I have never experienced any issues when cashing out my winnings, and the funds are usually in my account within a few days. This level of efficiency is commendable.
October 1, 2023
Unprompted review
Reply from Betsomnia
Hello Tom,
Thank you for taking the time to share your wonderful experience at Betsomnia Casino. We greatly appreciate your kind words and recommendation.
We value our players very much, so our goal is to ensure maximum protection of personal information. We are very pleased that you are satisfied with the security of our site and we are pleased to hear that the process of withdrawing funds in our casino is fast and pleasant for you.
If you ever have any questions, suggestions, or if there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Best regards,
Betsomnia Casino
Huge amount of games
Betsomnia is an incredible online casino that offers a wide variety of games to suit every player's preferences. The user-friendly interface makes it easy to navigate through the site and find the perfect game to play. I have been playing on Betsomnia for a few weeks now and I am extremely impressed with the level of customer service they provide. The support team is always available to answer any questions or concerns I may have, ensuring a smooth and enjoyable gaming experience.
September 19, 2023
Unprompted review
Reply from Betsomnia
Hello there,
Thank you for taking the time to share your wonderful experience at Betsomnia Casino. We greatly appreciate your kind words and recommendation.
We're excited to hear that you've been enjoying our diverse selection of games. Our team works tirelessly to provide a seamless gaming experience, and it's rewarding to know that our efforts are paying off. It's fantastic to hear that our support service and our managers are always ready to help you with all your questions
If you ever have any questions, suggestions, or if there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Best regards,
Betsomnia Casino
I never subscribed yet get mountains of…
I never subscribed yet get mountains of spam!
Very untrustworthy people.
August 31, 2023
Unprompted review
Reply from Betsomnia
Hello there,
We apologize for any inconvenience you've experienced with receiving spam emails. We take matters like this very seriously, and we want to assure you that this is not representative of our usual standards.
Your feedback is valuable to us, and we are committed to addressing this issue promptly. Please provide us with the email address that is receiving the unwanted emails so that we can investigate the matter further and take the necessary steps to ensure this doesn't happen again.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Best regards,
Betsomnia Casino
Absolutely amazing service from Alice
Absolutely amazing service from Alice.
Easy and fast communication 🩷
August 29, 2023
Unprompted review
Reply from Betsomnia
Dear Manon,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Alice provided you with amazing service and that you found our communication to be easy and fast.
At Betsomnia, we pride ourselves on providing top-notch customer service, and your feedback is a testament to our commitment to excellence. We'll make sure to pass your kind words on to Alice and our customer support team.
If you ever have more questions or need assistance with anything else, please don't hesitate to reach out. We're here to ensure that your experience with us is always exceptional.
Thank you for choosing Betsomnia, and we look forward to serving you in the future.
Best regards,
Betsomnia Casino
Nice bonuses
Nice bonuses, quick deposits, Vincent is a good vip manager :)
August 4, 2023
Unprompted review
Reply from Betsomnia
Dear Gust,
Thank you for taking the time to share your thoughts on our casino. We're thrilled to hear that you've been enjoying the bonuses we offer and that your deposit experience has been swift.
We're equally delighted to hear that Vincent, our VIP manager, has left a positive impression on you. Providing top-notch customer service and support is of utmost importance to us, and we're glad to know that Vincent has met your expectations.
If you ever have any further feedback, questions, or suggestions, feel free to reach out. Your satisfaction remains our priority.
Best regards,
Betsomnia Casino
Keep sending messages.
Keep sending messages.
I don’t want your trash in my mailbox.
August 14, 2023
Unprompted review
Reply from Betsomnia
Hello there,
We appreciate your feedback regarding our casino communications. We apologize for any inconvenience caused by the messages you've received.
We understand that everyone's preferences are different, and we respect your choice to control the content you receive. To better tailor our communications to your liking, we'd like to inform you that you can easily unsubscribe from our mailing list at any time.
Simply look for the "Unsubscribe" button at the bottom of any email you receive from us and click it. This will ensure that you no longer receive messages from us.
If you have any further concerns or if there's anything else we can do to enhance your experience, please feel free to let us know.
Best regards,
Betsomnia Casino
A very good casino
A very good casino. All games run fast. Very good bonuses. A lot of payment options. I recommend!
August 13, 2023
Unprompted review
Reply from Betsomnia
Hello Hania,
Thank you for taking the time to share your wonderful experience at Betsomnia Casino. We greatly appreciate your kind words and recommendation.
We're excited to hear that you've been enjoying our diverse selection of games. Our team works tirelessly to provide a seamless gaming experience, and it's rewarding to know that our efforts are paying off. It's fantastic to hear that our bonuses have added value to your gaming sessions. We're also glad that our wide range of payment options has met your needs. Providing secure and convenient transactions is a priority for us.
Your recommendation means a lot to us, and we're excited to have you as a part of our casino community. If you ever have any questions, suggestions, or if there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Best regards,
Betsomnia Casino
Reply from Betsomnia
Hello there,
We sincerely appreciate your positive feedback regarding your experience with our casino.
Your kind words about our service, quick assistance, and fast payouts truly motivate us to continue delivering the best to our valued players like you. Efficiency and customer satisfaction are our top priorities, and we're delighted to know that we've met your expectations in these areas. We understand the importance of providing a seamless gaming experience, and it's great to see that our efforts have been recognized.
Thank you once again for choosing Betsomnia Casino. We're thrilled to have you as part of our community and look forward to delivering more exceptional experiences in the future.
Best regards,
Betsomnia Casino
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