We recently refinanced through Better. Closed in approx. 24 days Pros - Great technology. - Very responsive loan processor and loan coordinator. - Fast process - No request for same info... See more
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Review summary
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Reviews shaping this summary
The AI assisted process made it extremely easy to apply and provide documents. I’m a senior citizen and still had a positive experience completing tasks just using my phone! The only issue I had was w... See more
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From the first phone call with Ronnie this was a great experience. Jessica answered all of my question re "Tasks" and she was excellent to work with Michael helped me complete the final stages... See more
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Let me preface my review by stating that I was involved in rental property management and sales for over 40 years and have done dozens of purchase and refinancing real estate loans. The Better loan pr... See more
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Company details
Written by the company
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
Contact info
175 Greenwich St., Fl. 59, 10007, New York, United States
- 415-523-8837
- hello@better.com
- better.com
4.1
Great
2K reviews
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Handled everything very quickly and…
Handled everything very quickly and answered all the questions I had in a very timely manner.
March 24, 2026
Reply from Better
Hello Dennis! We're happy to hear that our team provided quick assistance and answered your questions promptly. Thank you for your positive feedback!- Jessica at Better
Wonderful company to work with made…
Wonderful company to work with made this process very very smooth from start to finish!!! Thank you to Steve and Phil for everything!!
February 18, 2026
Reply from Better
Hello Kerri! Thank you so much for the kind words! We’re thrilled to hear the process was smooth from start to finish. We’ll be sure to pass your appreciation along to Steve and Phil—they’ll be glad to hear it!- Jessica at Better
Easy process and fast funding
Easy process. Home equity line of credit funded in 10 days that included 2 weekends.
March 20, 2026
Reply from Better
Hello Glenn! We're happy to hear that the home equity line of credit process was easy and quick. Thank you for your feedback and for choosing us!-Jessica at Better
This was one of the best experiences…
This was one of the best experiences I’ve had doing business with a company. Time lines were met and the actual business transaction was done in a very timely fashion.
Timothy made sure we kept informed about every aspect of the process, his professional attitude and experience made the entire process seem seamless. The entire team should be commended for a job well done.
March 30, 2026
Reply from Better
Hello Grady! Thank you for your kind words and thoughtful feedback. We’re thrilled to hear that your experience was smooth and met your expectations. Timothy and the entire team take great pride in keeping our clients informed and delivering timely, professional service. We truly appreciate your trust and look forward to working with you again in the future.-Jessica at Better
Disappointing process
Initially, I had to come up with solutions to push my loan through, my loan officer told me they couldn’t do my loan. I also had to consistently contact my loan officer to keep things moving or my loan was stagnant. I had to provide more information for a HELOC with a super great LTV than to purchase my home. It took a month and half to complete a HELOC. Things were promised throughout and then I found out they were lies. They also don’t get exact payoff amounts for other accounts so now I’m somehow supposed to payoff a credit card with a check for too much.
February 13, 2026
Reply from Better
Hello Misty. Thank you for taking the time to share your feedback. I sincerely apologize that your experience did not meet the standards of service and clarity we strive to provide. I understand how disappointing it must have been to encounter delays, inconsistent communication, and unexpected issues throughout the process.
I would like the opportunity to review your situation in detail and address your concerns directly. Please feel free to contact me at experience@better.com so I can assist you further.-Jessica at Better.
Best rate but poor experience
Best rate but poor experience. Poor communication from the loan originator, added on fees that were not communicated prior. These were eventually fixed, but I had to pay close attention along the way
February 14, 2026
Reply from Better
Hello Noah. Thank you for sharing your feedback. I apologize for the inconvenience you experienced—clear communication and transparency regarding fees are priorities for us, and I regret that we did not meet your expectations in this instance.
I would like to investigate this matter further to better understand what occurred. Please contact me directly at experience@better.com so I can review your concerns.-Jessica at Better
Mortgage Simplified
The process was very simple submittal was easy.
Better staff reviewed quickly and accepted documents.
If additional information was needed, requests were clear and concise.
Closing and subsequent funding was completed in timely manner as was previously communicated.
Would highly recommend using Better Mortgage if you are looking for a loan
March 27, 2026
Reply from Better
Hello James! We're happy to hear that the process was simple, the staff was helpful, and the closing was completed in a timely manner. We appreciate you recommending our services!-Jessica at Better
Overall very happy with the experience
Overall very happy with the experience. I had a competing offer and Better was able to beat it. The process overall was very fast and good communication throughout. I appreciate that lot of the paperwork was done through the online portal, but sometimes the portal was confusing in terms of the required paperwork and signatures.
March 2, 2026
Reply from Better
Hello Sman! We're happy you had a positive experience and appreciate your feedback. We're glad we could beat the competing offer and provide fast service with good communication. We'll review the online portal to improve clarity regarding paperwork and signatures. Thanks again!-Jessica at Better
Great service throughout
Ebony made sure we understood all the steps needed. Closing was easy and timelines matched what was promised.
March 18, 2026
Reply from Better
Hello! Thank you for your kind words! We’re so glad Ebony was able to guide you clearly through each step and make the closing process smooth and on schedule. We truly appreciate your trust!-Jessica at Better.
Be careful about giving your contact information
Be careful about giving your information to them. I started getting hourly calls and texts from them. I am in the process of getting a loan so I expect some level of spamminess, but Better was so far beyond the pale.
March 25, 2026
Unprompted review
Reply from Better
We appreciate you sharing this feedback and understand how frustrating that experience can be. That’s not the level of communication we aim to provide, and we’d love the opportunity to look into this further. Please reach out to us at experience@better.com so we can help address your concerns.-Jessica at Better
Reply from Better
Hi Teresa!We're happy to hear that your experience was smooth and swift. Thank you for your positive feedback; we appreciate it. -Jessica at Better
Reply from Better
Hello Eric. Thanks for sharing your experience—we’re really sorry to hear how frustrating this process felt. We’re glad to hear Cameron provided great support, but we understand your concerns around the changes to terms and the outcome.
We’d appreciate the opportunity to take a closer look into what happened. Please email us at experince@better.com
so our team can review your case in detail and follow up with you directly.- Jessica at Better
Good Experience
It was a good experience from start to finish. Better team was knowledgeable and quick to respond. Processed and closed the application in 2-3 weeks as promised.
January 8, 2026
Reply from Better
Hello PK! We're happy to hear that your experience was good from beginning to end. We appreciate your recognition of our team's knowledge and quick response!
The people I was working with were very…
The people I was working with were very helpful every step of the way
February 5, 2026
Reply from Better
Hello Wilfredo! We're glad our team members were helpful during every step. Thank you for your positive feedback; it means a lot to us.-Jessica at Better
BEST transaction, ever!
Probably one of the EASIEST transactions I have ever done when it comes to dealing with money. The communication is A+.
Professional, efficient, and time friendly! Thank you, Jonathan!
February 20, 2026
Reply from Better
Hi Chalene! We're happy to hear that your transaction was easy and efficient. We appreciate your recognition of our communication and professionalism. Thank you for your feedback! -Jessica at Better
Efficient
The whole process was easy and straightforward. Service was very efficient, loan officers reached out promptly. Smooth from start to finish
February 17, 2026
Reply from Better
Hi Alejandro! We're happy to hear that the process was easy and efficient. It's great to know our loan officers were prompt and the service was smooth for you.-Jessica at Better
Reply from Better
Hello Farida! We are so happy to hear the process was completed quick and effectively. We appricate your kind words.-Jessica at Better
being helpful through the whole process…
being helpful through the whole process and giving additional help when I needed it this was a long experience that I was not aware of all that needed to be done.
Richard
January 15, 2026
Reply from Better
Hi Richard! We appreciate you sharing your experience. We're happy to hear that we were helpful and provided the support you needed during the process.-Jessica at Better
A Borrowing Learning Experience
The process began easier than anticipated. Then slowed down. I would have preferred to have the same agent throughout the entire process. It now appears as a multistage process. Uncomfortable at times. A couple stumbling steps at the end. "Better" should add paying off the selected debts for the borrower. Their current procedure is a bit archaic at best. It was concerning at the end however we got to the finish line quickly once funding occurred. I would do it again if necessary.
February 13, 2026
Reply from Better
Hello William And Sue!
We appreciate you sharing your experience. We're glad to hear that you found the beginning of the process easy and that funding occurred quickly. We're sorry parts of the process felt uncomfortable. Your feedback is valuable as we improve.-Jessica at Better
Everyone was super helpful and…
Everyone was super helpful and responsive throughout the process
February 6, 2026
Reply from Better
Hello Mary! We appreciate your kind words! We are so glad that you found our team helpful and responsive during the process.-Jessica at Better
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