Better2Know Reviews 

Very easy to make appointment. Easy to deal with.

Fast response for booking a test anywhere around London

Confidential, prompt and easy!

Thank you is not a big enough word to express my gratitude.

The means of communication with customers is awesome

I selected your services after being let down by the NHS. I booked on Friday evening for a Saturday morning test slot. Once at the test location i had the bloods taken and discussed when i would get my results. I was expecting 30/45 minutes only to be told 1-2 working days. This is when i knew what i had purchased was not and that i had been mislead by your website. I then waited. I telephoned on the Monday and was told that results would be available by 4 pm. Nothing arrived that day. I got 3 results the following day and then had to wait for the final result. No apology and no further contact for any kind of explanation.

They were very careful and kind. They gave me very helpful advice, put in a lot of effort, and responded quickly.”

Fast testing. Pleasant and discreet service.

Very friendly staff, dealt with very quickly

Excellent service - allowing me to take greater control

The consultation of this company is very detailed, the response is very timely, the service is very good, and gifts are given as gifts.

I only used AI chatting to locate A clinic near me, because I couldn't find one when I enter my zip code, kept sending to Canada even when I tapped on US. So chatting was my way to go. It was pretty efficient and explained that there is clinics near me. JUST NEED TO CHANGE KM TO MI. N THE RADIUS ON LIST OF CITIES OR MAP, DOES NOT SHOW ANY IN PC. AI ensured there is. I live in California

They help in time and they are straight forward.

Very poor service all round, from start to finish, I had to chase results numerous times and when I did eventually receive them there was very little proper clinical information and inadequate to use by clinicians and doctors, so I had to start again with the NHS service.
Don't waste your money and time on this company.
Support was also only 1 Star and just pumped out the usual company standard responses. Probably AI driven.
Beware as it's your health that is at risk if you use this company.

Truly ABHORRENT!!
I made an appointment for a private STI test for my friend who had been sexually assaulted and escaped a 14 year long abusive relationship. I put everything in my name and used my number to protect her, I paid £340 and arranged for her to travel to me so that she had support and didn’t have to deal with this any more than she had to.
She spent 2 hours and over £100 in fuel for Better2Know to cancel on us when we were already en route to the appointment. They couldn’t find a solution. We had to reschedule to Monday in the midlands where she lives, and she had to go alone which was unbearably traumatising.
We were not given a reason for the last minute cancellation. I am disgusted they did this to her.
I asked for a partial refund for this abhorrent service and to try and recoup some costs which was denied by their manger.
If youre a sexual assault survivor - AVOID this GROTESQUE company you cannot trust a damn thing they say or do. When incompetence reaches a level better described as 'Evil.'

Worst website. Cant even pay through website. Tried calling and they asked for my credit card over the phone. Super scammy business. Simply terrible booking system for foreigners to overcharge vulnerable people in need of treatment. 10x costs?